Officejet Pro L7555..grabbing print roller crumbling paper at feed then jams! HELP!

I have an Officejet Pro L 7555 and the grab roller in the right rear of the paper feed tray is grabbing and pulling the paper to the right and crunching it and causing a paper jam every time now for past 2 weeks. I have followed the online instructions and pulled the duplexer and cleaned the rollers I can get access to. But I cannot find any grab rollers anywhere?? So I went into the papertray with a flashlight and see one grey roller that drops down to feed the paper and that is exactly where it is pulling the paper to the right and crunching it and then it jams every time.
I need help trying to figure out if this is a fixable problem or if it is cheaper to buy a new printer???
HELP!!!
John [removed personally identifiable information]

Hi jjbrunoii,
Welcome to the HP Forums!
I see that you are unable to feed paper as it gets jammed with your HP Officejet Pro L7555, and I am happy to help you with this printing issue!
Please take a look through this guide. 'Paper Jam' Message Displays on the Control Panel or the Computer.
If you have done all the steps within that guide, then please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this answers your question, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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