Officejet Pro L7590 Print Quality Problems - Black/Yellow Printhead

Officejt Pro L7590 All-In-One
Running on Windows 7 64 bit, USB connected to computer
Approx 2.5 yrs old; has printed 30,000 pages.
Issue: Black/Yellow printhead replaced about 500-1000 pages ago; new unit only tested as "Fair" in diagnostics, even though it was fresh outta the box. Print Quality good.
About two weeks ago, printer refused to print, flashing ambler "!", etc., error message regarding black/yellow printhead.
Ordered replacement ($71 again -- ouch! Whole printer only cost $199 30 months ago).Again, new unit only "fair" in diagnostic (original Cyan/Magenta printhead still reads as "good").
New printhead required much cleaning and aligning, and now prints with large gaps on a regular basis down the page. Talked to tech guy @ Staples where i bought it; his only "helpful" suggestion was that most people just toss the printers the first time the printheads go bad.
Print heads are separately warranted.
My questions:
(1) What else is there that's screwing up my print quality,a nd is it fixable?
(2) Can i get my $ back on the two printheads that didn't fix the printer's problems?

I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

Similar Messages

HP Officejet Pro L7590 - print quality issue

We've had a lot of problems with this unit since day one. It simply wouldn't work with our XP computers. Thankfully it does work with our new Windows 7 computer.
The problem I'm having is that I have to clean the printheads at least once, if not twice, before every print job if it hasn't printed anything recently (even an hour or two).
Although we've had the printer for a while, it has hardly been used because it wouldn't work with our previous computers (and I gave up trading emails with HP support because the situation just got worse each time we tried something, not better). The myPrintMileage function says we've printed just over 300 pages (and I can pretty much guarantee that at least 250 of those have been diagnostic pages trying to get it working, not actual print jobs).
The only advice I can find on the troubleshooting page is to replace the printhead/s. Is that really the case? We have already had to replace ink cartridges before we ever got the printer working. If we now have to replace one or both printheads this machine is proving very costly to run. I would be very disappointed to find we had had to replace all four ink cartridges and both printheads before we ever got the machine working properly.
I'd appreciate any feedback you can offer on this please.

I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

Unable to install Officejet Pro L7590 print driver in Windows 8.1

I have lost days of time trying to get my OfficeJet Pro L7590 to print properly and otherwise operate in a stable manner. My computer is a new Dell XPS8700 running Windows 8, upgraded to Windows 8.1 via the "Store" app after purchase. My problems started soon after the 8.1 update.
The primary problem symptom is the printing of about a half page of text fine, then the printer spits the page out and prints several more pages of mostly blank paper with random symbols around a top or side edge. This occurs regardless of the program doing the printing, i.e., MS Word, Excel, Acrobat, etc.
I have run the Printing Doctor program many times which doesn't fix anything, despite its claims to the contrary (more below).
I have been on this forum many times and tried multiple instances of uninstall/reinstall without success. The HP Installer may make it through the whole installation process but unstable performance of the printer is the outcome. Uninstalling the printer software using HP's uninstaller ALWAYS crashes before it can finish uninstalling. I get a message of "HP Installer Uninstaller has stopped working". I would attach a screenshot here but I does not seem an option in this window.
I have run multiple versions of HP's scrubber programs which also crash by level 2 with same message. I still ran L4 regardless but that crashes, too. That's the constant of every uninstallation or scrubbing effort using HP's programs: a crash without an error message given beyond the "HP Installer Uninstaller has stopped working".
I run the Printer/Scanner Doctor tool when the software was malfunctioning and it always finds a Print Spooler problem, "fixes" it but the problem remains. This posting is coming after the "Doctor" tool told me to uninstall the program. HP's uninstaller crashed, as usual, but the I was told to use Windows Add/Remove programs to finish the job. I did. I have not tried to install the program again and am becoming close to 'Refreshing' my entire Windows program, which will require reinstalling and updating Windows and every program I use - which will take days. I hope to avoid that step.
Dell's hardware analysis utility tells me everything hardware is great!
I truly believe HP's software IS THE PROBLEM and would love to figure this out. The printer has always worked great - until the Windows 8.1 update. The scanner will work fine (usually) after I reinstall the software. I used the printer before on my prior computer running Windows 7 with no trouble.
Going into today's crash info, via Event Viewer, I have this message from the error log:
Application 'C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe' (pid 3960) cannot be restarted - Application SID does not match Conductor SID..
And this error occurred just after:
Faulting application name: svchost.exe, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
Exception code: 0xc0000005
Fault offset: 0x0000000000005fc4
Faulting process id: 0x1284
Faulting application start time: 0x01cfe34585c8f1c4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: a118ba71-4ff5-11e4-bea6-34238711e0a0
Faulting package full name:
Faulting package-relative application ID:
There was an earlier - about 30 minutes earlier - warning saying:
The application (HP Solution Center, from vendor Hewlett-Packard) has the following problem: To function properly, HP Solution Center must be reinstalled after you upgrade Windows.
I have reinstalled it many times. I have used HP's installation & uninstallation utilities, including the Installation failure utility, none of which install the program properly, CERTAINLY not well enough that I can EVER uninstall it without a crashed uninstallation per description above...
I think I have reviewed and tried every "canned" HP quick solution, and not so quick solution, on this forum.
Comments?
Richard_L

Added Info for original posting:
Windows 8.1 64 bit OS. Dell box shipped with Windows 8 and upgraded to 8.1 via the Windows store. As stated in original post, computer is Dell XPS 8700, I7 cpu with 16 gbs of RAM.
Happy to answer any more specific questions.
Richard

HP Officejet Pro L7590 Printer - HP Solution Center does not work

I am not able to get the Solution Center suite to work because the installation has an error. I am using Windows 7 Home Premium. The printer I am installing is the HP Officejet Pro L7590.
If I go to Devices and Printers and add the printer. The driver Windows 7 driver would work, it would detect the printer and the test page and everything would be fine.
However, if I install using the software provided by HP for the L7590 it would result in an error and it would not work.
The failed driver installation is only from installing the full bundle software provided by HP, if by itself through Windows 7 it would be fine.
Because of the failed installation using HP software the HP solution center does not work.
In Devices and Printers, the printer has the yellow exclamation point requiring troubleshooting, I click on troubleshoot and no device drivers were found. In addition, I could not remove the printer. Before installing the HP software, I could successfully install the printer and there would be a green checkmark, and there would be an option to remove the printer. This leads me to believe HP has a faulty software bug that is causing the error.
I am suppose to use the HP add a printer shortcut that populated on my desktop after installing the software, the first time it would show the failure to successfully install the driver, afterwards it would not even detect my printer if it is plugged in. If I remove the usb and reinsert it, the Windows would just show the failed driver. I repeat, it failed after I install the software, it works fine without. The primary reason I want the software is to use the scanning feature.

Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 6830 print quality

I have a brand new HP Officejet Pro 6830, I set it up following the instructions and it was working fine for a few days. Then I started getting error messages about the printhead, and messages telling me that I had installed genuine recycled HP ink cartridges and did I want to buy nbew genuine ones. Now I am no longer getting error messages but the print quality is awful, half of it not printing properly. Any suggestions gratefully received. I have tried the sum of my knowledge - switching it off and back on again! Thanks.

Hi @helenincardiff,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
Please take a look through the steps in this print quality guide, Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer ....
Hope this guide resolves your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro L7590 printer auto document feeder stopped working

HP Officejet Pro L7590 (Model: CB822A)
Mac OS X Yosemite 10.10
My automatic document feeder stopped working about a month or two ago. If I put a bunch of papers under the tray there is no beep/light to acknowledge that. So, I can't copy a bunch of papers at once.
Is there a recommended HP repair center/store in my area that can fix it? I'm in Bethesda, MD 20817.
Thanks
This question was solved.
View Solution.

Hi @rustyblue
Although HP does not have an authorizes repair facility that I can refer you to, I have located 2 helpful documents that would allow you to troubleshoot the issue yourself;
An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet 6100, 7100, and D ...
Automatic Document Feeder (ADF) Does Not Pick Up Paper
If the issue persists, you can take the printer to a local mom and pop shop, or maybe call HP. HP could offer you a discount on a newer model.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro L7590 - Printer intermittently skips printing complete lines of black ink.

My Officejet Pro keeps intermittently skipping lines of black ink when I copy or print a document. There appears to be no pattern as to where on a page the line skips printing. When I initially replaced my B/Y printhead, the problem appeared to have stopped and the pages appeared to be printing OK. But after a day or so, when I would print or copy another document, the problem reappears. I have also replaced the black ink cartridge (twice), the problem still exists.
I love this printer because, when it's working, it prints and copies documents with excellent speed and clarity. I don't want to spend another $200+ dollars for a replacement HP printer or an inordinate amount for repair of the existing printer. Any suggestions??
This question was solved.
View Solution.

THANKS VERY MUCH. Your suggestion seems to be working.
I was hesitant about replying too soon because I wanted to be sure the problem has been corrected this time.
Initially, I replaced the black ink cartridge (for a second time), but this didn't correct the problem. Next, I replaced the black (B/Y) printhead (for the second time). Now the printer is working just fine.
May be the first replacement printhead was defective, since the second replacement printhead seems to have solved the problem. Fortunately, I was able to get a refund (replacement) for the first printhead.
Thanks again for your help.

HP officejet Pro L7590 Prints 1/2 of the text line on several lines of document

I got an email for diagnosing the printer and I was prompted to install updated drivers and I did that and now when I print the test page I get several lines of text that only prints the top or bottom 1/2 of the letters across the page, I Printed a self test diagnostic Page and it printed everything in pink but it did not print 1/2 letters across the page like the test page,Then I printed a Print quality page and it did the same as the test page and it did the same as the test page, then I tried to calibrate the line feed thinking that may correct the problem but did not, What what can I do ????
Irven
This question was solved.
View Solution.

Hi mmcmret8,
Thank you for your reply! It is possible the printheads might need to be changed, at this point I would recommend to please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro L7590 printer

I am desperate for help. Been at this for 2 days. No communication between printer and computer. Tried all fixes. Went to HP site to download drivers, etc. 98% into install I'm told there's a newer version (how can that be if I'm downloading the latest from the site???) on my computer. Uninstall and try to reinstall but get same message or just Installation Failure message. Call HP for help & told there must be something still in the registry and to contact Microsoft for a Windows Installation Cleanup Utility. Can't even find one directly from MS. I finally get the printer to show up but no HP Director. Guess what?? I'm told to go to HP and download latest software and drivers because HP Director can't be installed on its own. Same problem. Failure to install.
WHAT CAN I DO??? I've lost 2 days of work over this. Please send answer and hopefully instructions to correct this horrendous problem to my email: {Personal Information Removed}. Thank you in advance.

Did you ever get this resolved? I am having the same issue right now. It is frustrating. email me at [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]

HP Officejet Pro L7590 - printer cartridge door clasp broken

The plastic clasp on my printer cartridge door broke. The printer thinks the door is open and will not print. What can I do?

Hello Lacanz,
Thanks for the post. With this one, I've included a link below to access the HP Parts store. Here you can access replacement parts and order either by phone or on line. I did check this one for you and good news!, they are available and in-stock now. Good Luck!
HP Parts Store #: 1-800-227-8164
Part number: C8187-67304
Description: Pen Cartridge Access Door
Price: $13.84
Link: http://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=ED4C7BE2C6FD442C973E7438D23B7FB8&Searc...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

OfficeJet Pro L7590 - wireless printer issue

Hi,
I have a 2008 OfficeJet Pro L7590 printer. I'm just now trying to get my printer to print wirelessly and I'm having multiple issues. I lost the disk for installation, but downloaded the installation via hp.com/support
After installing it, I tried to connect it wireslessly. On the final step, it says "
Unable to communicate with your printer. Not all diagnostic tests could be performed. Check cable connections and then retry."
I've checked all my cords and everything and they are plugged in correctly! BUT here's the thing. When I go to my start menu, and click control pannel → network and then click on a tab, such as "Network and Sharing Center, Connect to a Netowk, or set up a connection or nework. The window absolutely freezes and I'm not able to click on it at all. Also, I don't see a wireless conection icon on the bottom bar, right corner. (not sure what that's called) All i see are two computer screens and a red X ontop of them (icon)
I really need to connect my printer wirelessly, so I can use my phone, ipads and ipod touches! Please help. I've spent so many hours trying to figure this out!
HP doesn't offer me anymore help because it's out of warrenty

Hello iAliciaa.
I understand you are trying to installing your Officejet L7590 and you are receiving a message indicating "unable to communicate
with your printer". Are you connecting this printer Ethernet or wireless?
Please follow this entire HP document if you are connecting your printer using an Ethernet connection: Printer Is Not Found During Installation.
I understand completely what you are talking about, but could you verify what type of Operating System you have?
Click on this website to find out: Windows.
Look forward to hear from you.
Ashley
I worked on behalf of HP.

HP OfficeJet Pro L7590 suddenly won't print yellow ink.

My OfficeJet Pro L7590 suddenly won't print yellow ink. The cartridge isn't empty. It still prints everything else. Things that require yellow ink come out a different color (ie: green comes out blue). I've cleaned the printheads several times from the "tools" menu and the report says the printheads are in "good" condition. I've also tried soaking the printheads in hot water for 5 min like was mentioned on here. Still nothing. Any suggestions?

Hi - you've worked through all the steps in the support document here? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01957673&tmp_task=solveCategory&lc=en&dlc=en&cc...
If you have, and still see bad red and green blocks on the PQ Diagnostic page (as described in the document), you may have to replace the black/yellow printhead (even if the printhead health is reported as 'good'). You can check your warranty on that printhead here: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00206040
I work on HP's behalf.

Officejet Pro L7590 will not print in black

I have an All in One Officejet Pro L7590. When I first got the printer 3 months ago, everything was printing perfectly. Now, out of nowhere, it will not print in black. It only prints in color. I have done all the aligning, printhead cleaning, changing cartridges, etc. I am at a loss as to what to do. Has anyone had this problem with this model? Can anyone help? Thank you.

Thank you so much for responding. After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also. The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them. I changed over to a laser jet. No printheads needed. And I have not had any problems so far. Just need to replace the ink cartridges when they run out. I have the HP Color LaserJet CP1518ni.

'Quick Fix' for HP Officejet Pro L7580 Printer & 88XL Yellow Cartridge Popping out problem!

After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a solution that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the solution ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

HP Officejet Pro L7590 won't print correctly after it sits a few days

I have a HP Officejet Pro L7590 All In One. It all of a sudden will not print correctly after it sits a few days. I purchased a new black/yellow printhead recently and it did print well for about a week. If it sits a few days, it acts up again. All I have to do to fix it is take out the yellow/black printhead clean with sterile water on a q tip the printhead, put it back in, and walla it prints again until the next time I want to use the printer, and the same thing again. Today I printed out some pictures after not using the printer for 5 days, the pics had large vertical stripes in them, the stripes have colors in them. I cleaned the printhead and it worked perfectly. Any ideas. I have replaced the black cartride, and the yellow recently.
thanks for your input

Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Officejet Pro L7590 Print Quality Problems - Black/Yellow Printhead

Similar Messages

Maybe you are looking for