Officejet Pro L7680 won't print full Page from Win 8.1

Installed driver for this printer on a 64bit Dell XPS running 8.1. The data on the computer says the installation is satisfactory.
The printer printed a full page fax report and self diagnostic page. But when prining a full page from Word, or the internet it will only print about half a page. then it may stop, or it may print a series of pages with a few characters on them.  The print queue says that all of the data has been transmitted to the printer. It will print a full page with little content, like a row of x's at the top of the page, a row in the middle, and a row at the bottom. It also prints a full page from  excel if the spreadsheet contains only a small amount of data.  The same printer prints, faxes, and scans satisfactorily from an older computer running XP.   What can I do to the driver to have it print full pages?  Printer model no is C8189A, serial No {Personal Information Removed}

I have same problem, hope someone answers.

Similar Messages

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    Hello tdhoobyar, 
    Please click here to access the troubleshooting steps that should resolve the issue.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
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    @ti_Sh 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
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    Welcome to the HP Community @SandieKeith ,  I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

  • Officejet Pro 8625 won't print.

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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp officejet pro 8500 will not print alignment page

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    Hello , Welcome to the thread!  I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue.   To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly.   Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

  • Officejet Pro 251dw won't print with applications inside Parallels 9

    I've used HP printers with my Mac computers for years and had no problems, even when I was working with Windows XP and Windows-based applications inside Parallels Desktop on the Mac. All I would have to do to have the Windows-based software capture the printer (connected with a USB cord) was to click on a drop-down menu item under "USB." Recently I upgraded our OS to Mavericks and had to upgrade Parallels from Version 6 to Version 9. A week ago we had to replace our old HP Deskjet 6500 printer, and we chose the Officejet Pro 251dw. We connected the new printer wirelessly to our home network, and we were able to print from both our desktop iMac and our MacBook Pro with no difficulties. But when I needed to print something from PrintMaster 12, a Windows-based desktop publishing program running on Windows XP inside Parallels Desktop 9, the job wouldn't print, and I got a message that the printer wasn't connected. After doing my own troubleshooting, I spent several hours on the phone with Parallels tech support, including having them connect to my computer over LogMeIn and change all sorts of settings, but the best I could get was that the printer queue report said that the job was printing, but the touch screen on the printer flashed rapidly back and forth from "printing" to the date and time, with a large red X next to the date-time read-out, and still no job printed. After having two or three first-level techs and then a second-level engineer working on the setup, the Parallels people finally gave up and said that the problem must be in the settings inside the printer and that we'd have to have someone who works with printers.adjust them. Has anyone out there had this sort of problem working with Parallels Desktop 9 and the Mavericks OS? It wasn't just the desktop publishing software; the same thing happened when the engineer went into the Windows XP printer settings and tried to print a test page.

    Rocky8,
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    Working for HP and here to help!

  • Officejet Pro 8600 won't print PDF's

    Just bought a new OJP 8600 (3rd HP printer in a year, starting to get VERY frustrated). I've searched through all of the forums, all over the internet and cannot find a solution.  I'm on a Mac OSX 10.9.3. I can't print any PDF files either through Acrobat 10.1.10 or Preview.  Please advise.  Thank you.

    Hi thelmacotton, and welcome to the HP Forums.
    I see you are having issues printing PDF's.  I would like to try and help.
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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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