Officejet pro x476dw legal sized paper adf scan

Hi,
I have been using officejet pro x476dw for 6months, and I figured out that I can't scan 2-sided legal sized document.
Is it impossible to scan 2-sided legal size documents on ADF?
Do I have to scan them MANUALLY?
If this machine doesn't support 2-sided legal paper scanning, is there any other ways to make this work easy?
I often have to scan over 40 pages with 2-sided legal sized paper..
Please help me out experts....TT
I heard, Ricoh and Canon offer some drive to make it possible using software..
Does HP offer this kind of software too?...TT

The tray can be extended for legal size paper. Remove the tray and note the blue release lever on the left side. Releasing this lever will allow expanding the tray to legal size. After expanding the tray move the center slider to provide appropriate alignment of the loaded paper.
Bob Headrick, HP Expert
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Cannot scan or copy with HP OfficeJet Pro X476dw MFP

I purchased an HP OfficeJet Pro X476dw MFP a few months ago. For about 1 month, everything was going great. Now I cannot scan or copy (although printing from various computers on my home network still works just fine). Whenever I try to scan (to either a computer on the network or to a memory stick) or a simple copy, the "magic wheel" just keeps spinning and there is a red x on the lower right of the control panel. Any suggestions? Calling the HP support desk has been absolutely worthless. I get put on hold, get transferred 3-5 times, and I literally cannot understand the people I am talking to.

Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

HP Officejet Pro X476dw MFP switches itself on

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@weirdharrell
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Omar
I Work for HP

Officejet Pro x476dw MFP

Our Officejet Pro x476dw MFP leaves a line on copied and scanned documents when we place the originals in the feeder. If we copy or scan from the glass, no lines appear on the copies or scanned documents. We have cleaned the glass numerous times. Does not seem to make a difference.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Printhead issues with HP Officejet Pro X476dw MFP

I have a HP Officejet Pro X476dw MFP at my home office that I use for when I work from home. The printer was purchased about 8 months ago but get very little usage as its just used by me a couple of days a week at most when I stay home and work. I freezes once in a while like I seen other people complain about but today a whole section of the printheads stopped working completely, there are no streak just a white stripe going down all my documents. I tried cleaning the print heads and then it gave me an error telling me to restart the printer. I did and re ran the printhead cleaning utility. It finished the second time but when the report page printed out it was still the same. I think that the print head on that part of the paper migh have just died. This is really annoying since my last HP Printer was still going strong about 10 years after I purchased it and this one that I paid top dollar in comparison to my other options is pretty much useless after exactly only 2016 printed pages, I just replaced the first black cartridge last week. Has this happened to any body else, is there a way to fix it? The image below is the printout i got after the printhead cleaning showing the write stripe I get on every document I print or copy.

Printhead bar faulty.,Remove back cover, refix print head bar flex cables & try for luck...submit in HP authorised service center for print head bar replacement..

Hp officejet pro x476dw MFP - making awful noises

We purchased a hp officejet pro x476dw printer after alot of research and lengthy discussions with HP Canada to determine the best printer which would meet our needs. We purchased it Oct 2014 and it quite working April 2015. We had not purchased the extended warranty. The printer makes an awful noise and then freezes and will not allow a restart. We are unable to get it to power off using the on/off button and must then just unplug it. After letting it sit for a period of time to "empty it's memory" we plug it back in and let it do its restart, which takes a very long time. Then it recognizes it was not shutdown correctly and gives us a warning message. What we have noticed is sometimes the print tray with the ink cartridges seems to get stuck mid position and no matter what we do it will not move. Then there are times we cannot get the ink cartridges to engage - they remain in the ejected position. Even if we take them all out and reinsert them there is no guarentee that this problem will not reoccur. If we bypass paper tray 2 and use tray 1 (the manual bypass) we can get it to print sometimes but the print quality is absolutely unreadable. And this is after we have completed numerous cleaning cycles. I have a 4 sec video clip of the noise. It sounds like gears grinding. Can anyone please offer some insight? SincerelyAl3201

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Sleep Mode on HP Officejet Pro X476dw Multifunction Printer

My printer use to go to sleep and in standby but for some reason it will not do that any longer. The screen stay lit all the time. I have chected all the settings and tried shutting down the printer and starting it up again. Also the latest firmware is installed.
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Hello @MRMALLON,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Multifunction and All-in-One.
The support page for your product may be helpful in the meantime: HP Officejet Pro X476dw Multifunction Printer
I hope this helps!
JERENDS
I work on behalf of HP
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HP OFFICEJET PRO x476dw/X576dw ink expiration?

Anyone know if the new officejet pro x476dw/x576dw series printers have expiration periods on their installed ink cartridges?
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Thanks.
This question was solved.
View Solution.

The inks in this printer do not expire. Here is HP's official statement on ink 'expiration': Ink Expiration - none of the Officejet Pro X-series printers are listed. The date on the ink cartridge is the date the warranty ends. The printer will stop when an ink cartridge runs out of ink.
I work on HP's behalf.

Officejet Pro X476dw MFP not reachable

Hi,
out of the blue my Officejet Pro X476dw MFP turned 'not reachable' from my MacBook. Device is still connected to my Wifi network, no changes there since last use. I can print ok from my iPhone. I turned the device off and on again - no success. I turned the MacBook off and on again - same. I reconfiguered Wifi connection at device - same. I deleted printer from MacBook and tried to re-add but installation program couldn't find device. I tried to connect manually using IP address that was shown on device - 'device not reachable'.
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@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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I Work for HP

HP Officejet Pro X476dw ink cartridge failure

I have a new HP Officejet Pro X476dw . It gives me Ink Failure for the four cartridges when I shut it down and turn it on the next day it starts to print but after a while it gives the same message . and so on I check the cartridge when it is working , it is already full of ink .
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@ SMOKEY DOG - I will need a little more information in order to help out. Do you have the same printer as the one listed in the title? Are you using genuine non refilled ink cartridges is the device? Do you have the printer plugged directly into a wall outlet to ensure that it is getting the proper amount of power? If the printer is not getting enough power, that can cause the printer to produce erroneous error messages.
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HP Officejet Pro X476dw MFP Wireless Connection Lost

Setup
HP Officejet Pro X476dw MFP (hereafter MFP) connected wirelessly to Apple Airport Extreme Base Station (AEBS). Two MacBook Pros (MBP) also connected wirelessly to AEBS. MFP has been assigned a fixed IP address which has been removed from the AEBS's DHCP range.
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@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
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How to print pdf on a legal sized paper

I can't seem to print pdf files on legal sized paper properly. They always shrink it down. I have tried going to "paper handling" and clicking "scale to fit paper size" to US Legal.
On Copies and Pages I have to click "Fit to Printable Area" otherwise the document gets cut because the printable area is only 8 x 11.
I guess what I'm trying to say is how do I increase the printable area?

Hi amanyeah,
Is it Legal size to start with?
If it is not, then you'll need to Save as..., like a tiff or jpeg & resize it to 8.5"*14" in say GraphicConverter...
http://www.macupdate.com/info.php/id/263
Did you go to Page Setup and switch the Paper size to Legal?

Install OfficeJet Pro X476dw driver on Win 7 Enterprise 64 bit w/o admin rights

Dear all,
I have an OfficeJet Pro X476dw for my home office and I would like to use this printer on my company PC. Unfortunately the standard Win7 Enterprise 64 bit installation does not come with a set of drivers for the OfficeJet Pro X476dw. Unfortunately my company does not allow the installation of not company certified drivers and they did turn down my request to certify the official HP drivers. Thus my question:
is there any readily built-in driver in Win 7 that could be used to run the OfficeJet Pro X476dw
Any advice is highly welcome!
Best Regards,
Vome
This question was solved.
View Solution.

Thanks Futoji,
Meanwhile I figured out how to solve it for my Win 7 Enterprise 64bit:
1) download PCL 6 Driver with Installer
2) Run the installer (which will fail)
3) get the extracted files (should be in c:\users\<profile name\App Data\Local\temp\<number> (you'll identify it via the most recent date, copy path)
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7) select HP OfficeJet Pro X476dw MFP PCL 6 driver
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It did work out for me.
Best Regards,
Vome

Scanning with Acrobat using an HP Officejet Pro X476dw on a MacBook Pro

I too cannot get Adobe to work with the x476. It provides no settings change options so it tries to scan from the flatbed instead of the ADF. Any suggestions? I can't find any menus your instructions references in Adobe.
Additionally, HP Scan does not work. Says the scanner is not available.
But I can open the scanner through preferences and scan from there.

Welcome to the HP Community , I came across your post about the error message “Incorrect credentials. Check your username/password and try again", you are noticing on your Officejet 8610 when trying to set up scan to a network folder. Check out the thread below from my colleague who troubleshoots this issue in this specifically: Scan to Netwrok Folder says my credentials are not correct I hope the steps help you!Best wishes Click the thumbs up icon below to show your appreciation for my reply to your concern today!

Officejet pro x476dw legal sized paper adf scan

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