Officejet Pro x576dw LCD screen problems

Hi my printer's screen normally turns off when placed into power saving. Just 4 days ago I've noticed that the printer's screen has been constantly on. Can it be because the cartridge is low? Please any help would be great.

Hi there Martin,
Welcome to the Forums
I understand you are having a display screen issue with your Officejet 8600 model. I have a couple of suggestions for you, and if by chance, they do not help you, I would then recommend calling HP's Technical Support to see about other options for you.
First of all, check for a firmware update: Getting the Latest Firmware and Product Updates
Follow this guide next: Blank Control Panel Display
HP's Contact Info:
If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Hp officejet pro 8500a - Touch screen problem (bottom right-left side)

hi,
I have a problem with my printer since i changed the black cartridge. At the screen, it display a message with OK at the right/left side but when I touch the bottom right/left side of the printier touch screen, there is no reaction, can someone tell me what to do. Although, l can print from my computer but i can't make copies from the touch screen.
Bonjour,
J'ai un problème avec mon imprimante depuis que j'ai changé la cartouche d'encre noire. Sur l'écran tactile, je recois un message comme quoi la cartouche a bien été installée et avec 'OK' dans le coin inférieur droit de l'écran. J'ai beau appuyer sur la zone, le message reste à l'écran. Toutefois, je peux imprimer. Cependant, j'aimerais pouvoir copier en couleur des documents pour en faire des copies directement à partir de l'écran tactile. Pouvez-vous m'aider?

Hello DanTR,
I see that you are having an issue with the touchscreen on the printer.
When this issue happens it is typically a power related issue. Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest that we run the HP Officejet Pro Firmware update.
Please feel free to write back if you have any other questions or concerns.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro X576dw MFP scan to network folder

HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup. The error message reads: """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support Ideally, I'd like scans to plop right on my Desktop. I'd settle for any folder, however.
Here's my current pathway, which seems to be unacceptable: \\MYMAC\Public\Scans.
I've also tried: \\MYMAC\MYNAME\Public\Scans
I've also tried: \\MYMAC\MYNAME\Public
I've also tried: \\MYMAC\MYNAME\Scans
I've also tried: \\MYMAC\DESKTOP\Scans
I've also tried: \\MYMAC\MYNAME\DESKTOP
I've also tried prayer, beer, and breaking things. Now I thought I'd try this forum.

If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
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Paper jam issue on HP OfficeJet Pro X576DW

My recently bought HP OfficeJet Pro X576DW displays and initiates a Paper Jam warning and holds printing subsequently. However, there is no "paper jammed".
Seems like one of the sensors is confused.
Is there a way to hard reset the printer, cause it is not working right now.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
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Paper handling HP Officejet Pro X576dw MFP

My HP Officejet Pro X576dw MFP printer started making a very loud (annoying) banking sound everytime the paper guage moved. Additionally, it won't pick up paper from Tray 2 (main tray). This happened all of a sudden when I was printing and I have no idea what triggered it. I appreciate any information and advice to solve this problem without having to have my printer out of commission for a long period of time. Thank you.

We are having the exact same issues.

HP Officejet Pro X576dw MFP

Hi,
I am very interested in purchasing an HP Officejet Pro X576dw MFP. However, the reviews I've seen complain about wireless issues and print quality that is only fair in both black and colour. Have there been any software (or hardware) upgrades to fix the wireless and print quality issues? Thanks.

Hi IzzieJ,
Understand that you would like to know more about HP Officejet Pro X576dw MFP print quality before purchasing it.
Thank you for sharing the Printer Review Web Link with us too.
One of the factors that can affect print quality is paper. We would like to recommend you to use “Papers with ColorLok® Technology” to get the best result out of the HP printer. You may refer to the below link for more about ColorLok papers.
http://h20423.www2.hp.com/program/paper/sg/en/paper_colorlok.asp
Regarding Print Quality, sometimes, it can be very subjective and the reviews also point out the same message by stating as “you’d have to be very picky to care about the difference” or“Depending on how critical an eye you have”.
You may notice from Web Review that printing with HP Paper produced great results than other papers.
For your convenience, I have extracted the review from the link you have provided.
Review from PC World
"Paper does matter for color graphics. Images we printed look dull on mid-quality stock (such as the recycled-content paper we use in our office copier). They improved on the Hammermill LaserPrint that we use for testing, and HP’s own photo paper produced vivid results.
Yes, its text falls a dot or two short of laser-black and laser-sharp, but you’d have to be very picky to care about the difference. The pigmented inks create nicely drawn letterforms and handle difficult fonts with skill. And as an HP spokesperson gladly demonstrated for me at Macworld, the inks are so waterfast, he was willing to rub a wet page on his hair."
Review from PC Mag
"Also important is that, at least on the ColorLok plain paper we use for testing, the output resists smearing if you get it wet. Depending on how critical an eye you have, you may well consider text, graphics, and photos suitable for marketing materials like trifold brochures or one-page handouts."
Kindly let us know if you have any further questions that we can assist.
Cheers,
Bryan
*I am an HP employee*
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Officejet Pro X576dw slow scanner

I have recently installed 2 Officejet Pro X576dw machines. I like all of the features. The only problem I have is
the SCAN TO NETWORK feature. I set this up with a few folders on the server to scan to. The scans work fine. The only problem I have is how long it takes to start the scan process from the time you hit the scan button. Its almost 2 min.
We are going to be scanning ALOT of medical test results. How can I speed up the time the printer takes to start to scan.
thank you
JOHN

Hello @JMAGLIANO3 , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this printer is a commercial product. You can do this at: HP Commercial Forums
I hope this helps!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scanner for officejet pro x576dw printing off center

Scanned documents on our officejet pro x576dw MFP are coming out skewed--i.e. the contents are coming out looking like they were rotated 5-10 degrees. They're not deformed--just not showing up straight on the page.
The obvious thought was that the document is being fed in crookedly, but when I make copies, the content comes out straight in the copy, as they should. That suggests that it's not the document feeder that's the problem, but some issue with the scanner software. Here's what it looks like:
Any ideas how I can fix this?
Thanks!

Hello cdworin,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Officejet pro x576dw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro X576dw MFP (CN598A) Total memory question

Hello,
We bought a HP Officejet Pro X576dw MFP (CN598A), and we noticed something weird on the printer's web settings page.
The specification on the hp website states that this printer comes with:
- Memory, standard 768 MB (Not expandable)
- Memory, maximum 768 MB
But on the printer's web settings page, it shows the following:
- Total Memory (KB) 415685
- Available Memory (KB) 415199
That's only like 405 MB of the memory installed.
Does it mean that the OS of printer is taking about 363MB of memory or did we get a printer with a wrong memoery card installed?
Can anyone with the same printer check the total memory information?
Thanks.

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet Pro X576dw Scan to Computer function not working.

Hi,
I wonder if anyone can help me. I recently setup a new HP OfficeJet Pro X576dw on network and most printer features work fine with the exception of the "Scan to Computer" feature that is not working for one specific Mac running OS X 10.9.4.
The "Scan to Computer" (as the name suggests) allows you to scan a document at the printer and send the scanned document to a specific computer on your network. This feature requires that the client computer is Enabled for "Scan to Computer" which is done via HP Utility application (Mac HD > Library > Printers > hp > Utilities) and works on a client Mac we have running Mac OS X 10.8.5 but not Mac OS X 10.9.4, you cannot tick the Enable tickbox on the latter Mac OS X 10.9.4.
Orginally I never installed an software that can with the printer on CD or Download and simply used the built-in Mac OS X drivers for this printer which have worked fine. I have since downloaded and installed the latest driver software but the enabling of "Scan to Computer" is still not a tickable option on the client computer running Mac OS X 10.9.4. Any ideas?

@Amsys_SD
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Omar
I Work for HP

Officejet Pro X576dw MFP and Yosemite won't scan

Our new Officejet Pro X576dw MFP no longer scans. It was working fine and I'm not 100% sure that it stopped scanning when I upgraded to Yosemite, or if that's just a coincidence. The computer monitor is an iMac.
The error message is
The scan could not be completed due to one or more of the following issues:
-Connection to the computer is lost
-The scan application on the computer is currently in use
-OCR application is not installed on the computer
See the computer monitor for details.
When I try the work around of scanning through the Preview app, the document doesn't feed into the scanner. The wheels turn but the document doesn't feed. A document is imported to the computer monitor but it's blank.
I really need the scanner to work. Any ideas?

I've found a work around. Open System Prefs/Printers & Scanners. Click on HP Officejet Pro X576dw MFP in the left hand pane, then Scan at the top of the box on the right. Load your document into the scanner and click Open Scanner. Now, make sure the "Use Document Feeder" box in new Scanner window is checked and click Scan in the bottom right of the window. If thta box isn't checked nothing will happen.
You'll find the scan titled "Scan" in the Pictures folder.

HP Officejet Pro X576dw MFP Error Paper Jam but there is no Paper Jam

Can someone explain me how to reset my HP Officejet Pro D576DW MFP as it came out of the box?
The printer is repeating a paper jam message near the duplexer, but there is no paper jammed in the machine.

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

Officejet pro x576dw

We have just purchased a HP Officejet Pro X576dw and want to know how to stop receiving fax reports everytime we send a fax. Waste of paper and ink.
This question was solved.
View Solution.

Fantastic! All fixed. Thank you so much for your help.

Password reset for Officejet Pro X576dw MFP Printer

Help. We have an Officejet Pro X576dw MFP and the manager who set up the system has lost the password that he input when he set the printer up. We can't access the utility part of the program and set up out incoming fax's and scans to go straight to the computer. I have been into the Setup menu and the Factory default setting is also locked and requires the password, is there any other way that we can reset this password??

I've found a work around. Open System Prefs/Printers & Scanners. Click on HP Officejet Pro X576dw MFP in the left hand pane, then Scan at the top of the box on the right. Load your document into the scanner and click Open Scanner. Now, make sure the "Use Document Feeder" box in new Scanner window is checked and click Scan in the bottom right of the window. If thta box isn't checked nothing will happen.
You'll find the scan titled "Scan" in the Pictures folder.

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
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**MissTeriLynn**
I work on behalf of HP

Officejet Pro x576dw LCD screen problems

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