Officejet x476dn won't wake up

We just bought an HP Officejet Pro x476dn for the office. It prints very fast but when it goes to sleep it will not wake up from any kind of network request from any Windows machine - Windows 7 or Windows XP. I have seen the post for the x576dw that was doing the same thing and have tried the "Print the first page faster" option but to no avail. I have a unix box that runs 24/7 and have scripted a cronjob to ping this printer every two hours. That seemed to work until this morning at around 10am the printer went back to sleep and I had to press the power button to wake it up again. Interestingly the unix box can still ping and get a response from the printer when it is sleeping but it won't "wake up" to work. The Windows machines cannot get a ping response during sleep mode.
Any suggestions?

Hello @jim3392 and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Officejet 6500 won't wake up from sleep mode.

If I leave my printer on it goes into sleep mode. Usually I can press a button on the key pad and it will 'wake up'. Sometimes it seems to get stuck and the buttons don't do anything. I can't even turn it off. The on/off button just continuously flashes. If I want to make a copy it's a pain. Does anyone know if there is a fix for this? Apparently from some of the reviews I've read online I'm not the only one with this problem.

To resolve the problem is by doing the steps below or by deactiving the sleep mode function.
NOTE: Don't change any other settings on the printer cause this will affect the firmware and the printer function.
Workaround
1. Press * and # at the same time.
2. Press 1 , 2 , 4 in sequence
3. Go for underware menu
4. Go to System Menu
5. Look for system mode time out.
6. Set it to 0.
Deactiviting the sleep mode
1. Press * and # at the same time.
2. Press 1 , 2 , 4 in sequence
3. Go for underware menu
4. Go to Scan VDW Manu
5. Activate Sleep mode
6. Set it off or 0.
Hopefully this have resolved your issue.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

I'm using a late 2006 2.33GHz imac.I clean installed 10.6 from disc then updated to 10.7 from download.Now every time my computer goes into sleep it won't wake up.Anyone know how to cure this problem please??

I'm using a late 2006 2.33GHz imac.
I clean installed 10.6 from disc then updated to 10.7 from download.
Now every time my computer goes into sleep it won't wake up.
The only way it will restart is to pull the mains lead out of the imac, put it back and try until it will start.
This only happened after reinstalling. Only Apple OS was on the imac and so it must be an issue with the software I believe.....
Anyone know how to cure this problem please?
Thanks
paul

This isn't a fix, more a workaround I used when I had wake from sleep problems that lasted from some point in 10.6.x, through 10.7 and into 10.8 (got fixed for me in 10.8.2). It seems to be connected with Bluetooth failing to wake up properly:
System Preferences>Energy Saver and set 'computer sleep' to 'never'.

HP OfficeJet J6410 won't install under Windows 8 & Windows 8.1

Recently I made a posting about installing the HP OfficeJet J6410 printer on my daughter's new HP laptop.
Please, before answering my question, I would like to point out to two earlier postings from me.
1. The first posting.
Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
2. The second posting.
Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
A. What have I done afterwards?
Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
B. Why a second posting?
Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
Now here's the strange part.
B.1.
On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
B.2.
After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
B.2.1.
The first thing that is different:
If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
Note the difference between:
..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
and
..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
B.2.2.
The second thing that is different:
At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
B.2.3.
On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
B.2.4.
Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
explorer.exe - Toepassingsfout
De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
Klik op OK als u het programma wilt beëindigen.
And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above.
I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
Last request.
I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
Please help me.
(p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

Hello RNRMusicMan,
Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
But o.k, let's continue.
I've followed the steps you mentioned as a second option. I'll describe what I've done.
First I tried the Hp printer install wizzard
No succes
Same error occured …\setup\de.. (at the second fase of the installation program of the printersoftware)
Restarted the system
I used the Scrubber
L4
Error: uninstaller didn't work. Clicked ok
Restart
At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
I continued with cleanboot
Msconfig – services – hide all microsoft services – disable
Startup – system configuration – open task manager
On startup tab in task manager – I disabled each startup item
Closed taskmanager
Startup – system configuration – checked ok box
Restarted
Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
So what now? It didn't work.
Update (29-9-14):
Since all the suggested solutions didn't work out I decided to start all over.
One of the reasons I decided to do so, was the following:
I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
This is what I've done so far.
- I made a (full) factory recovery.
- I've installed all the updates for Windows 8.
- After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
- I removed the antivirus program (Norton Antivirus)
- After that is done I tried to install the printer again.
No success!
But.. I'm convinced I've found out where the problem might lay.
My daughter had c++ 2012 redistributable installed (version 11.0.50727).
My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
On the new laptop for my daughter it doesn't.
So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
Anyone got any ideas on what to do next?
If so, I thankfully await your answer.

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Mac Mini/Mountain Lion sleeps but won't wake up (or crashes) every night.

Hi everybody,
I have a mid-2010 mac mini server on which I recently installed Mountain Lion 10.8.2 (without server stuff).
Every night, it stops responding. The led is on but the display is off and it does not respond to mouse/keyboard. I even tried remote desktop.
The only solution is the power button...
What I already did :
- Reset Pram/Nvram
- Reset SMC
I also took a look at the console and I found a message that is fired just before the machine stops responding.
---- DAY 1 ----
24/09/12 02:03:00,000 kernel[0]: Wake reason: GIGE (Network)
24/09/12 02:03:00,000 kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
24/09/12 02:03:00,000 kernel[0]: Previous Sleep Cause: 5
24/09/12 02:03:01,004 hidd[54]: MultitouchHID: device bootloaded
24/09/12 02:03:01,000 kernel[0]: AppleBCM5701::selectMedium - autoselect, any duplex, flow control allowed
24/09/12 02:03:01,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link down on en0
24/09/12 02:03:01,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE - bonjour - service connect
24/09/12 02:03:01,141 configd[18]: network changed: v4(en0-:192.168.0.100) v6(en0-:fe80::224:d4ff:feb4:22f1) DNS- Proxy- SMB
24/09/12 02:03:01,146 mDNSResponder[46]: DeregisterInterface: Frequent transitions for interface en0 (192.168.0.100)
24/09/12 02:03:02,000 kernel[0]: Graphics suppressed 1944 ms
24/09/12 02:03:02,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, No flow-control, Debug [79ed,2301,0de1,0300,41e1,0000]
24/09/12 02:03:02,599 configd[18]: network changed: v4(en0+:192.168.0.100) DNS+ Proxy+ SMB
24/09/12 02:03:02,607 mDNSResponder[46]: mDNS_RegisterInterface: Frequent transitions for interface en0 (FE80:0000:0000:0000:C62C:03FF:FE0C:F227)
24/09/12 02:03:02,608 mDNSResponder[46]: mDNS_RegisterInterface: Frequent transitions for interface en0 (192.168.0.100)
24/09/12 02:03:02,617 configd[18]: network changed: v4(en0:192.168.0.100) v6(en0+:fe80::224:d4ff:feb4:22f1) DNS! Proxy SMB
24/09/12 02:03:32,209 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fe119e220d0> Mon Sep 24 02:07:26 2012 CEST (approx)
24/09/12 02:03:32,210 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fe119e220d0> Mon Sep 24 02:07:26 2012 CEST (approx)
24/09/12 20:13:29,000 bootlog[0]: BOOT_TIME 1348510409 0
---- DAY 2 ----
24/09/12 23:24:09,000 kernel[0]: Wake reason: GIGE (Network)
24/09/12 23:24:09,000 kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
24/09/12 23:24:09,000 kernel[0]: AirPort_Brcm43xx::checkInterfacePowerState: Check _pwrOffThreadCall!
24/09/12 23:24:09,000 kernel[0]: Previous Sleep Cause: 5
24/09/12 23:24:09,994 hidd[45]: MultitouchHID: device bootloaded
24/09/12 23:24:10,000 kernel[0]: AppleBCM5701::selectMedium - autoselect, any duplex, flow control allowed
24/09/12 23:24:10,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link down on en0
24/09/12 23:24:10,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE - bonjour - service connect
24/09/12 23:24:10,000 kernel[0]: Graphics suppressed 1135 ms
24/09/12 23:24:10,154 configd[17]: network changed: v4(en0-:192.168.0.100) v6(en0-:fe80::224:d4ff:feb4:22f1) DNS- Proxy- SMB
24/09/12 23:24:10,166 mDNSResponder[37]: DeregisterInterface: Frequent transitions for interface en0 (192.168.0.100)
24/09/12 23:24:11,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, No flow-control, Debug [79ed,2301,0de1,0300,41e1,0000]
24/09/12 23:24:11,520 configd[17]: network changed: v4(en0+:192.168.0.100) DNS+ Proxy+ SMB
24/09/12 23:24:11,532 mDNSResponder[37]: mDNS_RegisterInterface: Frequent transitions for interface en0 (FE80:0000:0000:0000:C62C:03FF:FE0C:F227)
24/09/12 23:24:11,533 mDNSResponder[37]: mDNS_RegisterInterface: Frequent transitions for interface en0 (192.168.0.100)
24/09/12 23:24:11,543 configd[17]: network changed: v4(en0:192.168.0.100) v6(en0+:fe80::224:d4ff:feb4:22f1) DNS! Proxy SMB
24/09/12 23:24:40,684 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fb5d1e11910> Mon Sep 24 21:41:51 2012 CEST (approx)
24/09/12 23:24:40,684 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fb5d1e11910> Mon Sep 24 21:41:51 2012 CEST (approx)
25/09/12 19:03:47,000 bootlog[0]: BOOT_TIME 1348592627 0
---- DAY 3 ----
26/09/12 05:33:54,000 kernel[0]: Wake reason: RTC (Alarm)
26/09/12 05:33:54,000 kernel[0]: RTC: Maintenance 2012/9/26 03:33:53, sleep 2012/9/26 01:34:04
26/09/12 05:33:54,000 kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
26/09/12 05:33:54,000 kernel[0]: AirPort_Brcm43xx::checkInterfacePowerState: Check _pwrOffThreadCall!
26/09/12 05:33:54,000 kernel[0]: Previous Sleep Cause: 5
26/09/12 05:33:54,000 kernel[0]: AppleBCM5701::selectMedium - autoselect, any duplex, flow control allowed
26/09/12 05:33:55,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link down on en0
26/09/12 05:33:55,175 hidd[46]: MultitouchHID: device bootloaded
26/09/12 05:33:56,000 kernel[0]: Graphics suppressed 2444 ms
26/09/12 05:33:56,000 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, No flow-control, Debug [79ed,2301,0de1,0300,41e1,0000]
26/09/12 05:33:56,534 configd[17]: network changed: v4(en0-:192.168.0.100) v6(en0-:fe80::224:d4ff:feb4:22f1) DNS- Proxy- SMB
26/09/12 05:33:56,645 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fafe2e16a80> Tue Sep 25 20:31:50 2012 CEST (approx)
26/09/12 05:33:56,646 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fafe2e16a80> Tue Sep 25 20:31:50 2012 CEST (approx)
26/09/12 05:33:56,686 configd[17]: network changed: v4(en0+:192.168.0.100) v6(en0+:fe80::224:d4ff:feb4:22f1) DNS+ Proxy+ SMB
26/09/12 05:34:01,000 kernel[0]: Sandbox: sandboxd(671) deny mach-lookup com.apple.coresymbolicationd
26/09/12 19:04:50,000 bootlog[0]: BOOT_TIME 1348679090 0
Any clue ?

Hi, I'm quite interested by your issue, because i get the exact same one.
On my mini (late 2012), system doesn t wake up from sleep if it has slept for more than 1 hour.
In fact I get the exact same message as you get in your console.
When I try and wake up system before the programmed maintenance wakeup, it wakes up fine.
But as soon as this programmed time has passed, it just won t wake up, I have to force switch it off via the power button and restart it.
I have nothing plugged on my mini except : AC - Thunderbolt display, and LAN connected to my freebox.
Do you still have the issue or is it ok now for you ?
I'll try in the upcoming days to plug the freebox in the thunderbolt display's adapter instead of the macmini's rj45.

Won't Wake From Sleep

I held off from posting this until I'd scoured the boards looking for ideas, but I'm totally out.
Every since I updated to 10.4.8, my MacBook Pro won't wake from sleep. I've tried resetting the SMU and PRAM, enabled and disabled bluetooth device wake from sleep, and installed the latest EFI Firmware update that was just released. I've now narrowed it down to the 10.4.8 and a change in how it handles Expresscards. If I have my NitroAV FW 800 card plugged in during a session, it seems to prevent the MacBook from going to sleep properly. According to various Console messages, the PCI device prevents the computer from going to sleep, and /or places the computer into System Doze instead, from which it won't wake. The sleep light stays fixed and steady, only disappearing if I press the power button (it only reacts to the power button). From there the screen remains dark and all plugged in device fail to respond. I can hear the drive spin back up.
It reacts the same whether or not I eject the card before putting the computer to sleep. This behavior was not present before installing 10.4.8 and having fallen back on a back up of my 10.4.7 install, can say it's not present in the older OS version. I was hoping last night's EFI firmware update would deal with this, but after having installed it and 10.4.8 anew, I'm having the same old results.
If anyone has any new ideas or can direct me toward how I can make sure the folks at Apple see this, I'd greatly appreciate it.
MacBook Pro 2.16 Ghz Core Duo Mac OS X (10.4.8) 2 GB Ram, 7200 rpm HD, NitroAV ExpressCard FW 800

This is a typical console output for these incidents:
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: PCI sleep prevented by AppleFWOHCI (5)
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: PCI sleep prevented by PXS3 (1)
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernate image path: /var/vm/sleepimage
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: sizeof(IOHibernateImageHeader) == 512
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernate image major 14, minor 2, blocksize 512, pollers 3
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernateallocpages flags 00000000, gobbling 0 pages
Nov 2 04:32:08 marlon-rubios-computer kernel[0]: IOBluetoothHCIController::terminateWL .. done
Nov 2 04:32:08 marlon-rubios-computer kernel[0]: System Doze
After that, nothing until I force a restart.

Macbook pro retina display won't wake on windows 8.1

Hi,
I have installed windows 8.1 on my new Macbook Pro with retina with using bootcamp no problem there only issue is after my laptop goes to sleep it won’t wake up. It seems that the issue is with the display driver or something related to it because even when only display is off I have the same problem.

I am aware there are symbols. My technical issue is the MagSafe2 adapter. What people typically do is connect their laptops to the wall when they're battery dies off. No biggie. I can attach it to the outlet. Well, when I connect the adapter to the outlet, nothing happens. Nothing happens at home, at Starbucks, at McDonalds, at other people's home.
When I brought this up with technical support in August when I bought it, technical support person said I might have issues with my electrical wiring at home. I've never had issues with electrical wiring at home because my other Apple products work fine when connected to the outlet. My July 2011 MacBook Pro charged without a hitch.
And I was able to charge my Retina MBP only at night or very early in the morning.
But this weekend, I couldn't charge it at all. I'm starting to think it might be the MagSafe2 adapter problem.
I feel rather ridiculous buying the highest-end of the 15 inch Retina MBP. It cost me over $3000. Right now I'm working with my 5 year old Hewlett Packard laptop. At least my HP works, which can't be said about this top-of-the line Apple product.
Probably explains why Apple stocks are falling. At $3000 I shouldn't be having these type of problems.
Sheeeesh!!!

Memory RAM upgrade won't wake up after sleep mode

i just recently purchase a pair 16GB RAM of crucial CT2K8G3S160BM for newegg.com. Yeesterday i try put this on my macbook i7 intel 2.9 processor that crucial said is compatible. but found out everything was good until i close my mac lid for hibernate. What happen is, it won't wake up no matter what i do until a way of reset SMC. BTW i try stick by stick to plug in together with my original 4gb RAM together found out 1 was ok and other one was not. But somehow why the info of hardware show that memory ram 16GB was installed and was OK. Everything was run smooth even booting. The only problem is won't wake up after sleep mode. I already try reset smc, pram, delete startimage, delete powermanagement.file and also sudo hibernate 0-7. Did anyone had this same issue of me. I'm my curiousity will it be the bad ram or software problem.

i just google around and found this two both crucial ram. Both spec are the same but different model no.
CT102464BF160B 16GB and mine is CT2K8G3S160BM are this 2 same? but both same spec.
http://www.bhphotovideo.com/c/product/877010-REG/Crucial_Technology_CT102464BF16 0B_16GB_2_x.html
http://www.bhphotovideo.com/c/product/889298-REG/Crucial_CT2K8G3S160BM_16GB_2x8_ 204P_SODIMM.html

Display blank, key board light not working, won't wake up if sleeps.

Hi. I just bought a Toshiba Satellite P850 and after two weeks I had the first big problem.
It starts normally first time but after a shut-down and a few hours later start,the display is blank, any light on.The back light keyboard the same - only the power button and battery/wireless-connection have the light on.
If I shut it down again and then restart (by pressing the power button) nothing happened same screen and no light.
Tried to do this.. remove battery,press pow. button for 30-60 sec,plug charger,and the restart. it works. but after a shut-down and a few hours later restart,I have the same problem. If sleep mode it won't wake up.
Don't know what to do.. it's a brand new Toshiba Satellite. used a few hours a day for two weeks.

It sounds like the computer is going into Sleep mode or Hibernation and not coming out of it. Go to the Control Panel and select Power Options. Whatever your current power setting, select the Advanced settings under it. Check out your Sleep and Hibernation settings. In this case, I would disable them. You might want to enable the Screen Saver and let that kick in if you're away from the computer for any length of time.
In cases of mysterious computer issues, the best policy is to simplify. Reduce the number of attached devices. Keep the number of open applications down to a minimum. See if you can figure which hardware or software is causing this problem. And you should be able to fix it.

Display won't wake up

It's a brand new notebook.I've done nothing on it, other than installing Windows updates and creating recovery disks.I set the "Turn off display after" option to 1Minute.IMPORTANT: I set display brightness all the way to zero, the lowest setting possible, using either the keyboard keys, or the brightness option in Windows.Leave the notebook idle for a minute, the display sleeps like it should (the notebook is set to sleep after 30 minutes, it's only the display that sleeps, the notebook is still awake).Move the mouse, press keys on the keyboard, the screen does not come back up. The computer is still up and running-i can toggle keyboard backlight On/Off using the keys, but the display won't wake up.Press the "Brightness +" button on the keyboard, the display wakes up. This is the only way to wake it up. The other option is to press and hold the power button, force a shut down, and start the computer again.This happens ONLY when "brightess" is set to the lowest level. If brightness is set to even one level above the lowest, the issue cannot be reproduced. Moving the mouse or pressing any key on the keyboard will wake the display up in this situation.Both Intel HD graphics 5500 and GTX 850M drivers are up to date.BIOS is up to date as well.Battery/ Plugged in does not make a difference. If the display brightness is set to lowest, the screen will ALWAYS fail to wake up, irrespective of which power source is in use. What do I do? Please don't tell me it's a minor problem and I have to live with it.There are so many minor problems with this notebook, and all these are adding up to make it a total piece of cr.. My almost 5 years old probook with a second generation core i3 CPU and no discrete GPU, is better than this brand new 5th generation core i7+GeForce GTX notebook. I'm beginning to regret this purchase. I should have gotten another probook. Thought the Envy offers a better "bang for the buck", and now i think this was a huge mistake. Anyway, any idea how i can get this fixed? Looks like a driver problem right? Or is this a hardware problem? Can someone with an Envy notebook try this out and tell me if the issue can be reproduced on their rig? It can't be reproduced on my Probook.Thanks.

Thanks for your reply Avenger Well, I called up HP tech support.The lady took remote control of my notebook and tried numerous things in the registry (regedit).But the issue could not be solved. She then arranged for an on-site support engineer to visit my house.The Engineer showed up right on the next day, and tried the following:- Updated ALL drivers, even the ones which were already up to date!Checked with my desktop monitor, the issue cannot be reproduced on the external monitor- the external monitor will wake up on moving the mouse, but the notebook monitor stayed dim (no backlight).Opened the laptop, took out the display cable, cleaned it with some solution he had, put everything back together- issue not resolved, external monitor wakes up but notebook monitor stayes dimmed. This is not the only problem I was having with the notebook, the other problems are:Battery would stop charging when the notebook is switched OFF, and the charger is turned ON and OFF a couple of times.The battery lock doesn't "click" in place, it slides automatically to the "unlock" position, it's loose.There's a dead pixel on the display. He offered me two choices: 1> Replace motherboard (to solve battery not charging issue), replace chassis (to solve the battery lock issue), and replace display panel (to solve the dim display + dead pixel issue). =======OR======= 2> Return the whole notebook back to HP, and get a new notebook (same model) in exchange. I picked option 2. We shared a cup of coffee, and the tech left (he was very nice and friendly). The next day, I got an email from HP, with a PDF attachment, asking me to take my laptop, along with a hard copy of the email, and payment invoice, to the HP store. HP store took my computer back, but they didn't have a replacement ready, they asked me to come after 7 days to pick up a new notebook (same model). I really loved my Envy. It's a very nice looking laptop. Hope the replacement I get won't have these weird issues. I'll update the thread when I get the replacement. Thanks for your help

MacMini (late 2012) ML 10.8.3 won't wake up

Hello,
My MacMini running ML 10.8.3 will go into sleep after some period of inactivity, and won't wake up (typically happens overnight, but not only). I have to shut down using the power button and turn on again.
I've already reset the PRAM, repaired permissions, ect...
Here are the latest events in the log last time it crashed:
23/03/13 6:15:20.916 PM WindowServer[136]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
23/03/13 6:15:20.924 PM loginwindow[106]: find_shared_window: WID -1
23/03/13 6:15:20.924 PM loginwindow[106]: CGSGetWindowTags: Invalid window 0xffffffff
23/03/13 6:15:20.924 PM loginwindow[106]: find_shared_window: WID -1
23/03/13 6:15:20.924 PM loginwindow[106]: CGSSetWindowTags: Invalid window 0xffffffff
23/03/13 6:15:21.158 PM WindowServer[136]: Created shield window 0x52b for display 0x0b41d8b4
23/03/13 6:15:21.162 PM WindowServer[136]: Created shield window 0x52c for display 0x0b41a282
23/03/13 6:15:21.162 PM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7feba615d750(2000), shield 0x7febaca218a0(2001)
23/03/13 6:15:21.207 PM WindowServer[136]: device_generate_lock_screen_screenshot: authw 0x7feba615d750(2000), shield 0x7febaca218a0(2001)
23/03/13 6:15:21.226 PM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7feba615d750(2000), shield 0x7febaca218a0(2001)
23/03/13 6:16:51.762 PM gconsync[1816]: [0x7fca7a40a530] |ISyncManager|Warning| Could not retrieve ISyncClient with id com.apple.Keychain!
23/03/13 6:45:12.000 PM bootlog[0]: BOOT_TIME 1364075112 0
I've also looked at the pmset log, here are the last records before the forced reboot:
23/03/13 6:26:15 PM GMT- Assertions
PID 1754(helpd) Released BackgroundTask "com.apple.helpd.sdmbuilding" 00:33:06 id:0xc000011ec Aggregate:0x100240
23/03/13 6:26:45 PM GMT- Sleep
Idle Sleep Sleep: Using AC
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Assertions
PID 397(apsd) Released ApplePushServiceTask "com.apple.apsd-waitingformessages-push.apple.com" 03:30:05 id:0xc00000b0d Aggregate:0x101240
23/03/13 6:26:45 PM GMT- WakeRequests
Clients requested wake events: [proc=mDNSResponder request=Maintenance inDelta=7200]
23/03/13 6:26:45 PM GMT- WakeRequests
PM scheduled RTC wake event: MaintenanceImmediate inDelta=7199.99
In previous situations the logs look different, I haven't been able to find a pattern yet.
Any ideas? Does anybody have similar problems?
Any help is much appreciated.

I tried quitting Chromium before going to sleep. Didn't help, same thing happened.
Here are the last entries in the log:
27/03/13 3:41:54.460 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.462 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:41:54.466 AM WindowServer[136]: Created shield window 0x56a for display 0x003f003d
27/03/13 3:41:54.466 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.466 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:41:54.497 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.498 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:42:15.175 AM coreservicesd[29]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyChildDeath to notificationID=180
27/03/13 3:42:24.165 AM WindowServer[136]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
27/03/13 3:42:24.166 AM loginwindow[102]: find_shared_window: WID -1
27/03/13 3:42:24.166 AM loginwindow[102]: CGSGetWindowTags: Invalid window 0xffffffff
27/03/13 3:42:24.166 AM loginwindow[102]: find_shared_window: WID -1
27/03/13 3:42:24.166 AM loginwindow[102]: CGSSetWindowTags: Invalid window 0xffffffff
27/03/13 3:42:24.167 AM loginwindow[102]: find_shared_window: WID 71
27/03/13 3:42:24.347 AM WindowServer[136]: Created shield window 0x570 for display 0x0b41d8b4
27/03/13 3:42:24.352 AM WindowServer[136]: Created shield window 0x571 for display 0x0b41a282
27/03/13 3:42:24.352 AM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:24.383 AM WindowServer[136]: device_generate_lock_screen_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:24.400 AM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:48.000 AM kernel[0]: (default pager): [KERNEL]: default_pager_backing_store_monitor - send LO_WAT_ALERT
27/03/13 3:43:10.000 AM kernel[0]: macx_swapoff SUCCESS
27/03/13 10:52:25.000 AM bootlog[0]: BOOT_TIME 1364392345 0

A600 Won't Wake Up - Help!?

I have an ideacentre a600 that I upgraded to Windows 7 Ultimate. Randomly, the computer will just go into sleep/hibernate mode and it won't wake up. I've tried all the usual methods to wake it up, like moving the mouse or hitting keys on the keyboard and nothing is working. I even got creative and tried plugging in a wired mouse to see if the USB ports were asleep to no avail. The only way I can tell the computer is still running is that the touch sensitive controls on the front panel will light up when touched but they don't wake the computer up. I've adjusted all the settings in the computer including the display and power settings and there is nothing there to indicate it should ever go to sleep. It probably happens about once out of every 5 times but it is extremely frustrating because the only way to get it working is to do a hard shutdown on the PC by holding the power button down and then booting back up. Please let me know if anyone else has encountered this or what can be done to fix it.
Thanks,
J

lenovo a600 again with win 7 and i have the same problem ! the keyboard and the mouse won't wake up ....help somehow....

HT5219 I have a macbook air (mid 2012) and a thunderbolt display. Do I absolutely need to connect the power supply together with the thunderbolt cable ? I found that the screen won't wake up if only the thunderbolt connection is plugged.

I have a macbook air (mid 2012) and a thunderbolt display (27'').
Do I absolutely need to connect the power supply together with the thunderbolt cable ?
I found that the screen won't wake up if only the thunderbolt connection is plugged. Is this normal ?

I just got my ATD and late 2011 MBP up and running. I've not tried running without the power adapter from the ATD plugged in, but I just tried and didn't have any problems with the display not waking. You may want to take your query to the ATD forum - https://discussions.apple.com/community/peripherals/thunderbolt_display - perhaps someone there has experienced a similar issue.
Good luck,
Clinton

Macbook Pro with Leopard Won't Wake from Sleep

I'm intermittently, but with increased frequency finding my MBP won't wake from sleep. A copy of my log is below. I've snipped out where the log repeats. A common message is the "unknown SIGSEGV code 0". Any ideas what the issue is? How can I go about diagnosing?
9/1/10 2:40:11 PM [0x0-0x1a01a].com.adobe.flash-10.0[269] got type name: Object
9/1/10 2:40:11 PM [0x0-0x1a01a].com.adobe.flash-10.0[269] got type name: Object
9/1/10 2:40:11 PM [0x0-0x1a01a].com.adobe.flash-10.0[269] got type name: Object
9/1/10 2:40:11 PM [0x0-0x1a01a].com.adobe.flash-10.0[269] function findRecords(table:Object,findField:Object,findValue:Object,)
9/1/10 2:40:12 PM [0x0-0x1a01a].com.adobe.flash-10.0[269] CFlashPlayerMDIFrame::LoadFrame
9/1/10 2:40:24 PM kernel unknown SIGSEGV code 0
<SNIP>
9/1/10 3:14:24 PM kernel unknown SIGSEGV code 0
9/1/10 3:14:34 PM Safari[165] * _NSAutoreleaseNoPool(): Object 0x1acad280 of class NSCFString autoreleased with no pool in place - just leaking
Stack: (0x96632f4f 0x9653f432 0x9654d038 0x2d112ea2 0x2d02a511 0x2d04383d 0x2d04386b 0x968a3155 0x968a3012)
<SNIP>
9/1/10 3:14:34 PM Safari[165] * _NSAutoreleaseNoPool(): Object 0x1919b1f0 of class NSCFString autoreleased with no pool in place - just leaking
Stack: (0x96632f4f 0x9653f432 0x966c30c2 0x2d001a20 0x2d027e67 0x2d02a525 0x2d04383d 0x2d04386b 0x968a3155 0x968a3012)
9/1/10 3:14:44 PM kernel unknown SIGSEGV code 0
<SNIP>
9/2/10 5:06:22 AM kernel npvhash=4095
9/2/10 5:06:17 AM com.apple.launchctl.System[2] kern.ipc.maxsockbuf: 8388608 -> 512000

Hi David,
- Have you tried any troubleshooting steps?
You may try the following steps:
1. Reset SMC as per the following article http://support.apple.com/kb/HT3964?viewlocale=en_US. If this does not resolve the issue then go to step 2.
2. Navigate to Macintosh HD/Library/Preferences/System Configuration and remove a file called powermanagement.plist (drag it to trash, might prompt for a password). Restart the mac thereafter. If this does not resolve the issue, boot to safe mode as per http://support.apple.com/kb/ht1455 and check the issue there. If it works there, you will have to remove the following files to check Macintosh HD/Library/StartupItems, HD/Library/Caches and then restart the mac.
Let me know if this works.

Officejet x476dn won't wake up

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