Officejet x64 goes offline

Hp Officejet 6100 printer shows up as offline on some PCs connected via wireless. Usually this can be 'fixed' by power-cycling the printer; other times I have to delete the driver and reinstall the printer on the PC. Currently, one PC sees the printer as offline while another is able to print. Both of these PCs run Win 8.1. Also have this problem with PC running Win 7.
Printer is maybe a year old and this problem started about 4-6 months ago, occasionally; it is now happening nearly every time I try to print after a long period (e.g. overnight) of not printing.
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These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.
Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server.
Verify the printer is on the latest firmware by checking with the HP Support site.
In the router: (Refer to your router manual for information)
Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest.
Set router to 20Mhz only, or 145Mbps depending on router.
Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
SSID broadcast must be enabled.
Save all settings. Power off both, wait 2 mins. Power on router wait 2 mins.
Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
Under Home or Work (current profile) / Network Discovery.
Select "Turn on network discovery" and save changes.
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I worked for HP but now I'm retired!

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Hi,
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Hi @MagnusB
It might be best to start with the basic ( I know you have probably done mot if not all already, but bear with me here). The following document well guide you through the necessary steps to begin. Please let me know the outcome of your efforts if you require further assistant; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
If you do indeed require additional assistance, please let me know what operating system, and version you have Mac or Windows?
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi @Halan ,
I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
What is the distance of the printer and the Laptop when the printer goes offline?
Try these steps to see if it will resolve the issue.
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What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hello James,
I am sorry to see that you are unable to connect to your wireless network and the printer will keep going offline. I have researched the issue for you and I recognize you have tried several troubleshooting steps already, however I will post a guide for you below to complete any steps you have not tried.
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Printer Does Not Maintain Wireless Connection
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @Halan ,
I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
What is the distance of the printer and the Laptop when the printer goes offline?
Try these steps to see if it will resolve the issue.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
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I am employed by HP

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Hi there Tykov,
Welcome to the Forums!
I saw your post about your Officejet 8600 showing offline on your Windows 8 system. There may be a firewall on that specific computer that is blocking the connection, amongst other possibilities.
I suggest troubleshooting the problem by using the guide below:
Printer Does Not Maintain Wireless Connection
I hope this helps you!
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet x64 goes offline

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