Officejet6600 print perfect but I get error message when scanning and just idles when trying to copy
Hello, I have an OfficeJet6600 printer and up until just yesterday this unit funtioned normally and had no trouble printing, scanning or copying from my computer. Yesterday however I found I could not scan and then worked with an HP support Rep on the phone regarding my HP OfficeJet6600 not scanning properly. I am connecting to my printer wirelessly and have no issues printing. However, I cannot scan and when I attempt to do so get a scanner unreachable message. The Rep deleted and reloaded every program and file associated with the printer and still the same result. He advised me that the issue lies in my Windows 7 64bit OS and I might want to contact Microsoft support for a patch to fix the problem. He also advised me to chat the forum as there may be a solution there that someone already optained from Microsoft.
I starting looking through the forum this morning and came across some correspondence a Rep had with another customer and he advised the customer to check to see if the copy feature worked. He stated that if it did not work either then more than likely it is a hardware problem and not a software problem. At any rate, after reading that I tried to copy and sure enough the printer cannot complete that task either. When you hit copy it say's copying on the printer screen but little icon beside copying just spins forever and nothing happens. You actually have power down the printer to get it to stop. Now I am confused.... Do I have a software or hardware issue?
Hello,
After reading the problem description, i see that its a printer hardware issue. Its the scanning module that seems have an issue.
The solution to this issue is Servicing the printer unless you have tried the below mentioned steps...
While the printer is ON, unplug the power cord from back of the printer.
Wait for 60 seconds.
Plug in the power cord directly to a wall outlet ( bypass the surge protector / power strip ).
If printer does not power ON, then press the ON button to do so.
When the printer goes silent, then try making a COPY.
If issue still exists, then its time to service the printer.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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