Officejetpro K5400dn prints garbled lines about every 1/4 page. Help

I have an  Officejet Pro K5400dn printer purchased in October 2009.  I had a problem immediately with the printer and HP replaced the item immediately.  For the past two months it has suddenly started printing constantly about one print line every 1/3 of the page totally garbled.  I have uninstalled and reinstalled drivers with no effect.  I have run Win XP Pro SP3 since I purchased the printer.  The print diagnostic application detects no defects.  I met a HP field representative about a week ago and he tried to tell me how contact HP for help but what I remember to do does not work.  I cannot contact anyone to help unless I want to pay for support.  Does this action ring a bell with anyone?? It has been a super workhorse and quality machine since I began using it.

Crazy text is no good. Try the steps outlined in the article below and let us know if it helps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954177&cc=us&dlc=en&lc=en
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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