OfficejetPro8500 All-in-One Printer: sometimes install disappears from WIN-XP computer

Installed the HP 8500 printer a few months ago for a client. Install worked fine with no immediate problems (not using Wi-Fi, just a direct USB connection). Over the last few weeks, sometimes, after booting the computer (Pentium 4, 1GB RAM, WIN-XP SP3), the HP 8500 printer isn't recognized by Windows at all (as if it was never installed). After shutting down the computer and rebooting, the printer is recognized.
I uninstalled and reinstalled the HP 8500 software, but that didn't solve the problem.
Has anyone else had this problem and found a solution?
Is there a patch or updated driver/software I should install?
Thank you,
K. D. Kragen
PS. I always by HP computers and peripherals, for myself and my clients, have for years. They are the longest lasting and best hardware out there.

First of all, thanks for being a loyal HP customer!
I don't believe there is any updated software. 12.0 is the current revision and was release in Jan. 2009.
Of course, upon boot, the computer will look for USB connected devices. So, it appears it is not seeing the 8500 sometimes. I would start with swapping for a known good USB cable that supports bi-directional communication (any new USB 2.0 certified cable should do).
If that does not work, note whether the printer is in standby (sleep) mode during boot or whether it is awake. This may yield some additional clues.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hi,
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The troubleshooting steps in this page may help.
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Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficejetPro8500 All-in-One Printer: sometimes install disappears from WIN-XP computer

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