Official Document about Dead Pixel Policy ?

Hi everyone !
anyone can tell me: is there any offical Document about Apple Dead Pixel Policy & Waranty for iPhone/iPod/iPad ?
Thank a lot !

Thank Kappy very much !
I have read the link but I still can not find the infomation i need.
I want to know how many minimum dead/stuck pixel on the device is acceptable to wanrranty ?
For Ex:
iPhone/iPod : 1 Dead Pixel -> Apple will replace a new LCD for you.
iPad : 3 Dead Pixel -> Apple will replace a new LCD for you.
p/s: Sorry for my English.

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Dead Pixel policy for T410s

I called up the technical support, and they told me that I need to have at least 9 dead pixels. But later on when I checked the customer support website, it said that I need only 3 dead pixel. here
Currently my laptop has exactly 3 dead pixels (black color).
Does anyone knows whether Lenovo changed their dead pixel policy from 3 to 9 pixels for an exchange?
Solved!
Go to Solution.

Have you tried an app like UDPixel to try and unstick the pixels? Though yeah if you can tell tech support the document which you found the information in you should be able to get the panel replaced.
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What is your dead pixel policy?

I recently lurched a 27" iMac and discovered it has a dead pixel. Can someone tell me what Apple's dead pixel policy is?

Hi, I'm aqfraid one dead pixel won't cut it at all...
http://www.engadget.com/2010/11/05/apples-dead-pixel-policy-leaks-out-up-to-15-a nomalies-accepta/

Dead Pixel Policy for Stream 7?

Does HP have a dead pixel policy for the stream 7? I have 3 dead pixels already on my screen and it's not even 3 months old.
This question was solved.
View Solution.

Hi
As far as i'm aware of the policy is 5 or mor Dead pixels on the screen.
Hope this helps.
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Although I am an HP Employee, I am speaking for myself and not for HP.

Iphone - Dead pixel policy

Hi Community I'm from Argentina this is my first post here.
I have a question, can someone tell me which is the dead pixel policy of Apple? I have a 3G iPhone with 1 pixel dead, and I want to know if the warranty works for my phone.
Looking forward to your reply.
Greetings, Manu.

Try this:
http://www.apple.com/webapps/utilities/stuckpixelfix.html

Satellite 5100 - Question about dead pixels. Is it really dead pixel problem?

Hi,
I've got Satellite 5100-603. There have been some dead pixels on display. I don't know is it really dead pixel problem or not because the black area seems to be behind the screen. When i move left and right sides, the black area moves left and right sides too (as if the black area is behind the screen pixels)! And i can tell that all pixels are working OK when i look from the right and left sides of the display (because the pixels that seems to be dead, changes at different looking angles).
Are there really dead pixels or is it some other problem?
Is there anything that i can do about it?
For info, i am using my laptop for 2,5 years and there is no warranty of course...
Thanks for any help..

Hi
to answer your question I will try to make a simple description the layout of the TFT display.
I'll go from the front to the back.
In the front is a tough plexi-glass like layer to protect the screen from harm and the user from glass in case the TFT should break. It is also prepared in a way that will soften the reflections from behind (that does not go for the newer SuperBright screens).
Behind that is the 2 layers (at least 1 of glass, probably both) that hold the actual matrix of the pixels.
Behind theese 2 are a very complex set of layers that take care of the backlight. It consists of various numbers of films that should spread the light from the singel FL-tube evenly across the complete screen. Not a easy task if you ask me!
Sometimes, physical stress or dirt can make 'blotches' appear on the screen and they are in fact either dirt on the backmost layer or marks on the same. If there is dirt or marks on it, that will 'shadow' the light that comes out from it and show dark spots on the screen. They are quite different from defective pixels.
The defective pixels do not change with the angle of view for example.
I think you cannot do anything about this except changing screen. The construction is very complex and sensetive.
BR Tom

What is Apple's dead pixel policy for MacBook Pro 13 inch 2011?

I have just noticed a dead pixel in my MacBook Pro 13 inch. Is it possible that i could have my Mac replaced? If not, what do I do and what is the policy? I do have Apple Care. Thanks.

One thing I'm fairly certain of is that Apple will choose to repair the unit instead of replacing it. Since you wisely purchased AppleCare, they should repair it if you're in your 3-year warranty (and, obviously, you are).
Good luck,
Clinton

Apple dead pixel policy

Does anyone know apples policy on dead pixels? Is the same policy as most of the companys out there that say the screen is not faulty unless it has a certain number of dead pixels. I have a dead pixel on my imac g5 17" which stays black all the time. I think it is outrageous that a company can say the screen is not faulty. I think i am going to ditch the imac g5, buy a power mac then buy a samsung screen to go with, apparantley there do a zero, yes zero pixel policy. Any more than zero dead pixels on samsung screens are classed as faulty. Thanks a bunch apple now i have an imac i dont even want to look at.

Excuse me? There is no need for that tone.
I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.
I stick to my opinion that a single dead pixel is acceptable. If perfection is the only thing that you will accept, then you can prepare yourself for a lifetime of dissappointment and ensuing therapy.

Dead Pixel Policy

**bleep**, looks like I have my first dead pixel. Never had a single one on my 5 year old 1920x1080 Dell D810, yet this not even 6 month old W510 has one already.
Looks like the Lenovo magic number is 3:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
Anyone else have any dead pixels? Anyone know of any good software to check for them? (i.e., test various color transitions).
I notice if I tap the back of the screen gently, it'll sometimes coax the pixel to behave -- maybe there's a general fix?

I can't belive it but Lenovo Service has replaced my broken LCD on new. My warranty ended on 25th of Nov and I had gone to Service on Monday 22nd od Nov. I didn't have any warranty because I had bought my Notebook from third-hand. I thought they will not replace LCD but they did it. Lenovo service is great. I love them!
My pixels were definitly broken, look on those pics: http://www.megaupload.com/?d=KNSQUA4F
Thank U Lenovo!
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Lenovo wont stand behind dead pixel policy

I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
I bought a t400 back in 2008 and it shipped with dead pixels.
I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
I bought a 5 year warranty for piece of mind and lenovo has completely failed.
If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
Can anybody help?

The Policy:
http://www.ehow.com/facts_7675653_dead-pixel-policy-lenovo-laptops.html
I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.
I do not work for LENOVO.

Dead pixels appeared on my retina display. Can it be repaired?

My MacBook Pro Retina is a little over 10 months old, and recently, two areas of dead pixels have shown up on the screen. I have no idea what made them appear, as I baby this machine much more than my prior original MacBook Pro (7 mostly problem-free years!). The one spot is a bright white when the screen is black, and the other is a smaller gray dot.
I've tried to keep this machine as like-new as I can, and it doesn't go a day without getting a wipe-down from a micro-fiber cloth. I keep it in an external shell, and it is never touched by by my kids. Still, I somehow got these two areas of the screen that do not turn black.
Is it possible to have the display repaired, or is this something I'm just stuck with? I always get AppleCare with my laptops (out of paranoid fear), but I can't tell if something like this is covered.
-- Len

nbar wrote:
I don't believe there is a minimum # of dead pixels, but mende1 knows better than I.
Before I got my first Mac and while I was looking for more information about Macs, some websites published an Apple's "secret" document about dead pixels, and that's what it said (Apple did not replace displays with a "small" number of dead pixels even if it was in warranty, and some users have had this experience).
As I told you, this may not be true and the display gets replaced, and also we do not know if that applies to the MacBook Pro with Retina display, but if the Mac has got Apple Care the display should be replaced

Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

IBook dead pixels?

How many people have a dead pixel on a new iBook? I love my new iBook 12", except for a dead pixel near the center. An apple support tech sent me some documents that explain how this is acceptable and normal, and the Genius at the Apple store agrees. While one pixel may be acceptable, in years of owning cheap-brand PC laptops I have never seen one dead pixel, and nobody I know with a iBook or PowerBook has one either...nor do the demos at the Apple store? Anyone care to comment? I'm just suprised to see such a defect on an Apple, even if they consider it acceptable. I love the computer itself, just a bit disappointed.

I completely disagree. Us users pay a lot of money for our computers. Apple has no right to take our money and give us products with logic board,dead pixel,scratch issues. They have no right to sell us such bad quality products.
I know a lot of people on these Discussions will try to kill me now. But come on, let's face it. Apple has f*cked up on its quality control.
They have offered to have logic boards replaced on certain iBooks. They have not however said anything about dead pixels or scratches. I know they have some rule where you must have 5 dead pixels in order to get it repaired. That's a load of rubbish. Us users don't have to put up with a bad quality screen. We pay a lot for our items and we don't expect any shortfall in the value we get for it.
I just hope Apple don't go down the Microsoft route...

Windpad 110W Tablet LCD light leak and dead pixels

Hello,
I've just received the 110W tablet (I'm in the USA) and the LCD exhibits what I'll call light leak, where the backlight leaks or bleeds through so that when viewing a dark background you can see white light around the perimeter of the display. The white light is in blotches and shows up around the display in various places. My tablet most noticeably shows light leak on the left side of the display. Has anyone else had this problem with their Windpad tablets?
I've seen this in several other tablets I've had (Eee Transformer, Xoom FE), and it may just be something we live with, but I'd like to get your feedback before I return it to find the replacement exhibits the same light leak problem.
Also, how about dead pixels? Mine has a dead (always black) pixel up at the top of the display which doesn't really bother me at all. Again, I'm just looking for your experience with these issues.
Thanks!

Quote from: blakebart on 06-September-12, 11:05:49
Interesting that you would return it for the dead pixel.
Absolutely, on a screen this size it would be very annoying. I have only ever had a dead pixel at work and made them change it.
I have no idea what MSI's dead pixel policy is though so that may affect whether you can return it or not.

Second 27" iMac with dead pixels

I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
btw, is there any dead pixel policy?
It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
Actually, Apple considers one dead pixel 'within spec'.
However, if you've only just bought it, you can choose to return it for any reason within 14 days.
Message was edited by: star-fish

Official Document about Dead Pixel Policy ?

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