Official: lion has "problems"- apple genius
i have a late 2008 unibody macbook pro 2008 with lion (10.7.3.) installed.
i kept having trouble with a lion install, it keeps freezing when using wifi.
i tried all the usual stuff:-
repiair/verify disk permissions
repair disk
reset smc
reset pram
reset nvram
delete/reset network config
change wifi broadcast channel on router
change b/g/n/ transmission rate
delete variuos network .plist files
a clean install of os x lion (10.7.3) using recovery partition
the list of so called fixes goes on and on but nothing worked.
so this morning i took my mbp, with a clean, fresh and unadulterated install of lion, to the genius bar in cambridge UK, which is a city called cambridge, in the united kingdom.
the genius pefromed all the hardware tests he could think of, all of which, my mbp passed
he reset all software parameters and the smc, the pram, and the nvram.
eventually after an hour of tests he conceded that the hardware is in perfect working order and the problem must be the os, which i agree with since windows, ubuntu, and earlier versions of os x all work perfectly on this hardware.
i was also issued with a full and complete refund for the purchase of lion, and that is the biggest admission yet that there is a problem. why refund if there is no problem?
time for mountain lion then, lets hope it works...
no clean bill of health, checked by an apple genius, myself and a sys admin at a reputable company.
using the machine right now with a working os too.
Similar Messages
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I believe an Apple Genius has damaged my computer, what can I do?
I took my Mac Pro to the Apple Store today to get a heatsink looked at (it's overheating). I know the heat sink retainer clip is broken, you can see it with a flashlight. So I asked the Genius to take a look at it.
He took the processor board out of the machine with a ground strap on and took it into the back room where he continued to take off the CPU heatsinks so he could get a look at the faulty heat sink (northbridge). He puts it back together, brings it back out to me WITHOUT a ground strap on. He tells me they can't sell me only the retainer clip, the best they can do is sell me a brand new processor board. $330. I told him I'd shop around for a better price (come on, it's just a standard plastic heat sink push pin).
So I take my machine home and plug it in and turn it on. No chime, no boot. Uh oh! Maybe he just didn't push the processor board in all the way, so I ground up with my ESD strap and reseat the processor board.
So the machine finally turns on and I get to the gray boot screen, which suddenly has a kernel panic... Recovery partition also gives me a kernel panic... and my snow leopard DVD also gives me a kernel panic... but I can successfully boot to Windows 7! All right!
However, Windows is reporting that I only have 4 CPU cores (the machine is supposed to have 8) and that I only have 3 GB of RAM (I have 6 GB installed)... I begin to think that the Apple Genius has installed the processor wrong.
So I take the machine back to the Genius Bar, explaining what happened to a different person this time (original guy was gone). Now the machine won't even boot into Windows, or even get the gray boot screen... the same issue I had as soon as I got home... Except this time, reseating the CPU board isn't helping.
The new genius starts telling me that the processor board was broken when I came in earlier, and I tell her that this is a new problem that I didn't have before I came by the first time.... The only thing that was broken about it was the heatsink push pin. I explain to her that the Genius before could have reinstalled a processor incorrectly, as I understand that human error happens (I work at an electronics manufacturing company).
She tells me that the only thing he did was detailed in his notes he left behind earlier (which were vague, and left out the part where he took apart my processor board). She starts telling me that there's nothing they can do now except charge me for a new processor board.
I do not want to pay for a processor board that the Apple Genius may have broken earlier today. He was not grounded when he was handling my board and may have damaged something unintentionally. I'm frustrated at the thought of paying a lot of money for something I did not break.
Is there anything I can do? Who can I talk to about this? Apple seems to be impossible to get a hold of.sorry, but Apple doesn't really read or have much to do with stuff that's posted here. Your best bet may be to speak to the Manager of the store or call/email Apple. Retain all documents, make your case thoroughly but politely, and cross your fingers. an EECB* may work as well, but be polite-maybe asking to speak to a supervisor?
John B
*Email Executive Carpet Bomb -
Imac problems and Apple Genius
Hi All,
I posted a thread about my new iMac freezing and not responding and many of the people from the Apple discussion gave me great advice and support. Unfortunately, even though we repaired the permissions the computer froze up again and a call to Apple support had me doing a reinstall and archive to try and resolve the problem.
After talking to the Apple care tech, he said that it was not normal for the iMac to be freezing the way it was, I requested to I take the computer back to the Apple store that I bought it from. The tech connected me to the store and I made an appointment for Tue. at 10am.
After explaning to the Apple Genius what was going on he ran some diagnostics and told me that the hardware passed all the tests and as far as he could tell. When I questioned him as to why we were having so many problems and all the Mac owners I talked to on the discussion forum said this was very unusual and Macs are extremely reliable.
His reply was that the people on the forum didn't know what they were talking about because they are not Apple employees and didn't have any training. I was amazed by his comment and when I asked him if he was suggesting that it's common for Macs to freeze up and not work properly he started back peddling and said it was uncommon.
I left the computer for more extensive testing but I'm not at all impressed with the Apple Genius that I met and I'm even less confident that my iMac will be fixed properly. I've never had a computer that crapped out when it wasn't even two months old and after dealing with the Mac genius I'm less than pleased with my foray into the Apple computer experience.
Roger9070Hi Boece,
Here are the specs 20" iMac, Core 2 Dou proc 2.16 GHZ, 1 gig ram, 250 gig HDD, 8X Superdrive, Airport wireless, wireless keyboard and mouse, and I'm not sure what videocard is in it.
It has OS X 10.4.9, standard programs that are installed iLife, iWorks, Toast 8, and Mac Office, plus I just re-downloaded software updates from Apple due to the reinstall and archive.
As for how the computer was dealt with during the freezes and lockups my wife called Applecare and they walked her through powering down the computer via the on and off switch no other method would work.
As the computer was rebooting they had her hold down a key combination that included R and P and she verified and repaired the disk permissions. My wife asked if having to many programs opened could cause this because the computer was running very sluggish if she was working in word and opened Safari, he said no.
After repairing the permissions and checking the HDD my wife asked what permissions were and why they would do that he told her what they were, she still doesn't understand exactly what they are, he said he didn't know why but that it was uncommon on such a new Mac and said if it continued we might have to reinstall OS X.
The following two weeks we had occasional freezes ups and a reboot or force quit would normally resolve the issue but then this past Saturday the Mac locked up and again we could not login in shutdown, or restarted. She waited until I got home and then we again called Applecare and they had me put the OS install disk #1 and power down the system with the on off switch unplug the power cord plug it back in and then turn the system on holding down the C key. After the mouse and keyboard were recognized we walked through a couple of setup screens and then went to options and did a install and archive keeping the network settings.
While doing this I explained to the Applecare tech that we had been experiencing problems from the beginning and they were getting progressively worse and asked him if it would be possible to bring it in to the store for a full checkup I felt that something was definitely wrong with the Mac and wanted to resolve it quickly and get our Mac back up and running.
If you check my other posts you'll find another one about the Mac freezing and locking up which I posted after the first major problem. Dealing with and building Windows PC's I've found many times that forums and discussion groups are great places to research a problem because many times someone else has experienced the same or similar problems and a fix or work around can be found.
What I learned from this was that this is not a common problem and other users felt it "could be" a hardware or software issue but was most definitely not a normal thing for any Mac. I've also found that people in these forums are more inclined to give an unbiased and honest opinion based on "their real world use of the product" than someone who is involved in the business.
Being new Mac users we have very little "real world" experience with a Mac but according to the few people we know and those that responded on this forum our problems were not something that is to be expected from any Mac let alone a brand new one and as far as I'm concerned it is something that should be resolved swiftly and to our satisfaction. A brand new product that is not functioning properly is unacceptable no matter who makes it or what it is and the company should fix or replace it without question.
I have only been on this forum for a very short while but so far all the users have been helpful and encouraging and I'm hoping to learn from those who have much more experience than me with OS X and Apple computers in general. Unfortunately, my experience so far hasn't been quite what I'd hoped for with my iMac and my wife and I are concerned that this matter isn't being handled the way it should be so far and this is very disappointing to us given the excellent reputation that Apple has with many others.
Thank You, Roger -
Mountain Lion fails to install saying it cannot create the recovery; I had a similar problem with Lion and the Apple Store that helped me resolve it gave me an installable version of Mountain Lion on a flash drive for my inconvenience....is there some trick I am missing or do I need to make an appointment with a genius...
I have the MacIntosh volume and the Boot Camp partition only. I know that when I installed Lion, I had to go through a whole back-up and recovery of Windows and then re-format the drive.
The tech at the Apple Store had a previous life as a MSCE and was very helpful. I believe he even said that I should not have htis problem with Mountain Lion which is why they gave me the flash with it onboard. I was in the process of starting a new job when I went to Lion, so I have waited to do this next and probably last upgrade to this old MBP since I doubt Apple will support this MBP in Maverick.
I do not have another installation, so that is not an option. I will try to create an external, I have plenty of hard drives around and see if I can get it done that way. It might take me a week or two to get back to it, but I will comment back upon completion of that effort. Thanks for your help....Dave Iverson -
for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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I can't get to computer help menus, get error not available at this time. I was told by apple that the problem is with Hughesnet Gen 4. I called them and they have no answers. No other problems accessing the net.I have lots of questions as I am new to Mac and this is very frustrating. Can anyone help?
Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
Here ard a few areas to spend time with
http://www.apple.com/support/macbasics/
http://www.apple.com/support/imac/intel/
http://support.apple.com/videos/
http://www.apple.com/support/lion/
http://www.apple.com/support/osx/
For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch as you learn to use your iMac.
Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
http://it-ebooks.info/book/337/
Good Luck! -
My iPad is locked up and has a apple and a bar under it on the screen and it will not turn on or off. Anyone know how to solve this problem?
Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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My iPad is locked up and has a apple and a bar under on the screen and it will not turn on or off. Anyone know how to solve this problem?
Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button.
Instead of dragging the red slider, press and hold the Home button for six seconds.
See Here for More Details on Unresponsive iPad
http://support.apple.com/kb/TS3281 -
with the new IOS 7 mi iPhone has problems with the screen, I go out once stripes, and Apple told me it is the software. help when there is a new update?????
We are users here. We cannot possibly know when a new update will be available.
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My iMac Version 10.6.8 has problems starting up. I often get a white screen without the apple icon.
My iMac Version 10.6.8 has problems starting up. I often get a white screen without the apple icon. Then I must turn the computer off and restart. Restarting will usually bring up the Apple icon and the start screen. What could be causing this? And how can I resolve this issue. My Mac is still under warranty, I've had it just 7 months.
Reset the NVRAM/PRAM and Reset the SMC.
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how long does it take to delete an account from a macbook (OSX 10.9.4)? I used secure delete (at the recommendation of the apple genius) and it has already taken 2 weeks... and still not deleted! Granted there was over 200GB of data... any ideas on this? thanks
how long does it take to delete an account from a macbook (OSX 10.9.4)? I used secure delete (at the recommendation of the apple genius) and it has already taken 2 weeks... and still not deleted! Granted there was over 200GB of data... any ideas on this? thanks
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I have erased my drive and when I try to download Mavericks from OS X Uilities, it says "this apple ID has not purchased Lion", will it work it I buy Lion code from Apple ? Thanks
By OS X Utilities, do you mean Recovery? http://support.apple.com/kb/ht4718
Can you explain exactly what you did to erase the drive?
And, which Recovery were you in, regular or Internet? (internet recovery starts up showing a spinning globe). -
I wanna reinstall Mac OSx lion on MacBook pro, my problem is I dint purchase OSx lion with my apple Id before.so anybody can tell me how to purchase OSx with my apple Id on MacBook
Nope. You can purchase a Snow Leopard DVD for $29.00 through an Apple retailer or ordering from AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site. -
My apple macbook pro retina 15'' ME664 has problems with sound.Either there will be no sound at all or at startup there il be very scary and broken sound and afterwards still there would be no sound.Secondly , it does not start in one shot.atleast 2 to 3 times pressing power button for longer time starts it up and afterwards still there will be no sound. Please help
This morning i was not able to hear sound on my recently purchased macbookpro retina 15 inch model.My attempts to resolve this issue by going to system preferences and removing the mute box that was ticked as active. i had downloaded much earlier a mac version of logmein app and noticed that in the sound box noted above that there was a bar indicating that the default was now to logmein. i had never used this app. Why it started today, i have no idea. I moved the logmein application to trash and deleted the app , however it did not remove the default option which still blocked the sound.
Going to a macforum gave the tha anser that to remove the logmein app, it first had to be reinstalled a nd them use the uninstaller option ftrom the dropdown menu. for now that has resolved the failure to allow sound oputput. -
Installing Mac OSX Lion has killed Macromedia (Adobe) Freehand 11 – which is otherwise perfectly viable, current graphics software (originally designed for Mac, I thought). I now cannot open valuable files used to create figures for publications, and work 'underway' is dead in the water. Apparently Apple, in their wisdom, have decided to no longer support 'Power PC' software. Any solutions? Work arounds?
Manonabike wrote:
Good point/question (Does Lion have some function I need/want?). It seems, from the blurb, that the move to iCloud requires, or will be best supported by, Lion. Certainly they're saying that iOS5 on iPhone will be needed, and it's implied that iOS5 and Lion are designed for compatibility. So yes, perhaps, not sure.
At this exact moment in time, yes, Lion is required. There are "rumors" of a 10.6.9 SL release for iCloud, but that type of discussion is not allowed here, so I won't discuss it.
However, your idea, and from the other replies, to run SL on another partition – yes I did backup before installing Lion – sounds like a way forward. I'll try it – thanks!
I do think that's the best plan at present. You're welcome, and good luck.
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