Offline activation Adobe Pro XI

hi,
I am having trouble figuring out how to activate Adobe Pro XI. The problem is that I have a network not connected to the internet. I have an image that was created with Adobe Acrobat Pro XI which was successfully activated over the internet. So when I create the new PC, it thinks Adobe is activated (which it is not). Eventually it will realize it is not activated anymore and ask for the codes. Then I can activate it using offline activation. What I want is to be able to force this activation required prompt before it comes up by itself, so the users do not have to contact me once it happens. I searched the help menu and didn't see anything about forcing this, because Adobe documentation says that if your product is activated, then the activate option will not appear in the help menu. Any help would would be appreciated.
Thanks
JB

This response "assumes" that you have a VOLUME license for Acrobat.
The Adobe Customization Wizard XI has a feature called Off-line Exception that does what you want to achieve.
This feature is intended for enterprises and large firms who have a VOLUME license.

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Need help activating Adobe Acrobat XI PRO FOR WINDOWS?

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Process:               Acrobat [8137]
Path:                  /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               8.1.0 (8.1.0)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           Acrobat [8137]
User ID:               501
Date/Time:             2015-02-15 22:21:20.890 -0800
OS Version:            Mac OS X 10.10.2 (14C109)
Report Version:        11
Anonymous UUID:        243ADD79-3FC5-1A3F-6BCF-C1CE4F49A940
Sleep/Wake UUID:       4D6E7FA8-763E-4C6D-9832-6CB05964D80E
Time Awake Since Boot: 110000 seconds
Time Since Wake:       7500 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x98c0d69a __pthread_kill + 10
1   libsystem_pthread.dylib       0x9b57af19 pthread_kill + 101
2   libsystem_c.dylib             0x94420eee abort + 156
3   libc++abi.dylib               0x925242f9 abort_message + 169
4   libc++abi.dylib               0x92547483 default_terminate_handler() + 272
5   libc++abi.dylib               0x92544ac0 std::__terminate(void (*)()) + 14
6   libc++abi.dylib               0x925444db __cxa_throw + 122
7   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bef733 AUMTriggerUpdateCheck + 3619
8   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bebcb2 0x10be8000 + 15538
9   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bed21a AUMDoPluginAction + 352
10 com.adobe.AcrobatPlugin.Updater 0x86cc0b2c AcroPluginMain + 83396
11 com.adobe.AcrobatPlugin.Updater 0x86cbf59b AcroPluginMain + 77875
12 com.adobe.AcrobatPlugin.Updater 0x86cc01e1 AcroPluginMain + 81017
13 com.adobe.Acrobat.framework   0x840c98a0 RunAcrobat + 1289506
14 com.adobe.Acrobat.framework   0x840c9539 RunAcrobat + 1288635
15 com.apple.CoreFoundation       0x9103db36 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
16 com.apple.CoreFoundation       0x9103d5e4 __CFRunLoopDoTimer + 1316
17 com.apple.CoreFoundation       0x910b902f __CFRunLoopDoTimers + 351
18 com.apple.CoreFoundation       0x90ff6151 __CFRunLoopRun + 2081
19 com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
20 com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
21 com.apple.HIToolbox           0x98c3f2d8 RunCurrentEventLoopInMode + 262
22 com.apple.HIToolbox           0x98c3f011 ReceiveNextEventCommon + 494
23 com.apple.HIToolbox           0x98c3ee0c _BlockUntilNextEventMatchingListInModeWithFilter + 99
24 com.apple.AppKit               0x95e12229 _DPSNextEvent + 734
25 com.apple.AppKit               0x95e11a71 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
26 com.apple.AppKit               0x95e0402c -[NSApplication run] + 907
27 com.adobe.Acrobat.framework   0x83f8f8fa RunAcrobat + 3452
28 com.adobe.Acrobat.framework   0x83f8ecca RunAcrobat + 332
29 com.adobe.Acrobat.Pro         0x00002e8b start + 2455
30 com.adobe.Acrobat.Pro         0x00002602 start + 270
31 com.adobe.Acrobat.Pro         0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x98c0e8ce kevent64 + 10
1   libdispatch.dylib             0x91edc73f _dispatch_mgr_invoke + 245
2   libdispatch.dylib             0x91edc3a2 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib         0x98c079ce mach_msg_trap + 10
1   libsystem_kernel.dylib         0x98c06a70 mach_msg + 68
2   com.apple.CoreFoundation       0x90ff6b16 __CFRunLoopServiceMachPort + 214
3   com.apple.CoreFoundation       0x90ff5f29 __CFRunLoopRun + 1529
4   com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
5   com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
6   com.apple.AppKit               0x95f85ff1 _NSEventThread + 283
7   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
8   libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
9   libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 3:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 4:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 5:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 6:
0   libsystem_kernel.dylib         0x98c0de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9b5792b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib       0x9b576e2e start_wqthread + 30
Thread 7:
0   libsystem_kernel.dylib         0x98c0de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9b5792b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib       0x9b576e2e start_wqthread + 30
Thread 8:
0   libsystem_kernel.dylib         0x98c079ce mach_msg_trap + 10
1   libsystem_kernel.dylib         0x98c06a70 mach_msg + 68
2   com.apple.CoreFoundation       0x90ff6b16 __CFRunLoopServiceMachPort + 214
3   com.apple.CoreFoundation       0x90ff5f29 __CFRunLoopRun + 1529
4   com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
5   com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
6   com.adobe.AcrobatPlugin.Comments 0x8c66fd2b AcroPluginMain + 1089359
7   com.adobe.AcrobatPlugin.Comments 0x8c6708fb AcroPluginMain + 1092383
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa077a6d0 ecx: 0xbfffa17c edx: 0x00000000
edi: 0xa0f9e1d4 esi: 0x00000006 ebp: 0xbfffa198 esp: 0xbfffa17c
   ss: 0x00000023 efl: 0x00000206 eip: 0x98c0d69a   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0xa0778a00
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132
Binary Images:
(erased...too long)
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 9
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 71490
    thread_create: 0
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=293.1M resident=99.8M(34%) swapped_out_or_unallocated=193.3M(66%)
Writable regions: Total=173.5M written=14.1M(8%) resident=22.0M(13%) swapped_out=428K(0%) unallocated=151.5M(87%)
REGION TYPE                      VIRTUAL
===========                      =======
ATS (font support)                 32.0M
Activity Tracing                   2048K
CG backing stores                  1376K
CG image                             28K
CG shared images                    272K
CoreGraphics                         16K
CoreServices                         24K
CoreUI image data                    76K
Image IO                             64K
Kernel Alloc Once                     4K
MALLOC                            101.2M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenCL                               16K
Stack                              67.6M
Stack (reserved)                    516K        reserved VM address space (unallocated)
VM_ALLOCATE                        17.4M
__DATA                             29.1M
__IMAGE                             528K
__IMPORT                            256K
__LINKEDIT                         51.2M
__OBJC                             4160K
__TEXT                            241.9M
__UNICODE                           544K
mapped file                       134.7M
shared memory                         4K
===========                      =======
TOTAL                             685.0M
TOTAL, minus reserved VM space    684.5M
Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Hi Julia ,
Please check the system requirements ,make sure it is compatible with the the Adobe product you are using .
Try updating it to the latest version of Acrobat .
Re-create Adobe application preferences.
Make sure your OS language matches the language of your Adobe application.
Update your Mac OS.
Try running the application in the minimized mode or from an administrator account.
Let us with your response so that we can assist you further .
Regards
Sukrit Dhingra

In Adobe Pro XI when converting an excel file to a pdf, the pdf is not retaining the page size settings. Has anyone found a fix for this?

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--- more info ---
All browser integration prefs were deprecated with 11.x because browser companies are releasing new versions every 6 weeks or more. It was simply not possible to keep pace without requiring admins to update every few weeks. Moreover, most browsers are gradually phasing out such plugins or at least disable them by default (e.g. Chrome). Many companies provide a browser-specific PDF viewer. Acrobat and Reader share the same config and there's nothing different between the two.
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We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.
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