Offline approval from outook in sap

Dear experts,
am having below requirement.
When Purchase order has been created from me21n tcode, workflow need to trigger and workitem needs to send as per the release groups and release startegies.
But instead of workitem i need to send a mail to external mail id with 'approve' and 'reject' links.whenever user click on the appaove link purchase order automaticaly need to release from backend.there is no need to login sap user id.without login into the sap only clciking on approve link purchase order need to be release.
kindly give me suggestion to reach this requirement.
Thanks in advance
raja

Hi Raja
Try these:
Offline/External Mail Approval Process without using SAP Part-1 :
http://scn.sap.com/docs/DOC-50456
Offline/External Mail Approval Process without using SAP Part-2:
http://scn.sap.com/docs/DOC-50457
Offline/External Mail Approval Process without using SAP Part-3:
http://scn.sap.com/docs/DOC-50458
Offline/External Mail Approval Process without using SAP Part-4:
http://scn.sap.com/docs/DOC-50532
Regards,
Modak

Similar Messages

Offline approval via Blackberry

Dear SRM Gurus,
We have an approval process set up where our users can approve shopping carts from their Outlook inbox without having to login to SRM. We also would like to be able to approve SC from Blackberries.
At first I thought we needed SAP Mobile Infrastructure installed in order to have offline approval via Blackberry. However, I've read some threads here that MI is not necessary and I'm wondering if anyone has tried this already. If so, could you please provide some info on what is needed to enable offline approval from Blackberry.
Thanks much,
SN

Hello,
as far as I know blackberries do not support HTML mails at present. This is announced by RIM for BlackBerry Enterprise Server v4.1.5 and BlackBerry device software v4.5 or above (see [http://www.rim.com/news/press/2008/pr-22_01_2008-01.shtml]).
So you need the new software version to use offline approval with blackberries.
Regards,
Karsten

Workflow : Approval from outside SAP (Non-SAP User)

Is it possible to have an approval level outside sap , if so how can we do it .The approver has no access to SAP .Please explain the process to achieve this requirement

Hello,
The extended notification concept can be used for the users which is not having the SAP access. So the users no need to log into the system to approve from the business workplace but they can approve from their outlook mail also. The transactions are SWNCONFIG , SWNADMIN.
Please find the below link to configure.
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/f01448bb-324f-2a10-fe96-cb36c26a3089
Thanks,
Neslin.

Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

Offline Approval using Workflow in ECC6.0

Hi,
I wanted to know if there is any way in which we can enable offline approvals of work items in ECC 6.0.
I know that in a SRM system it is possible with the use of RBBP* reports, but these reports are not present in the ECC system. I have tried making use of swnadmin and swnconfig transactions, but I have not been able to achieve what I am trying to, which is offline approval (approve/reject) of tasks/workitems (without having the user to interact with SAP GUI windows/html).
An ideal scenario would be that a user recieves an email with Approve/Reject option, and on clicking any of these options, the necessary updates are registered by the SAP system.
So is it possible to implement the above by making use of WebServices or something else?
Any help or guidance will be very helpful and rewarded
Thanks,
Shailesh

Shailesh,
Notrix is third party software and used to link between Lotus Notes and SAP.
A Job runs in Notrix and pulls all workflow work items and sent to approvers lotus notes inbox, also you gotta write down some FM into SAP as a plug-in to Lotus Notes.
its a collective effort from Basis team, Notrix, ABAP developer and workflow consultant. Most important client has to be in consent for this all cost.
hope that it will help. for more info about Notrix pls google.
Cheers
Jai

SRM Shopping Cart Offline Approval

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*
Does SAP also have a Consulting Solution for the iPhone?
Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*
2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*
s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

Hi
The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.
So the solution is just to decode the incoming email and then process the work item
Regards
Virender Singh

Offline approval in ECC through Outlook

Hi,
We have of requirement for offline approval of SES through Outlook .
We are in ECC 6.0 and when a User creates a SES a mail has to be triggereed to the aprrover Inbox.
The manager should be able to approve or reject directly from his outlook. the manager is not a SAP User.
Please let us know the possible alternatives to achieve this functionality,
Any documentation will be of great help.
Regards,
Raj

Hi,
you need to develop SAP Workflow (Extended notification) to be able to approve/reject in Outlook. There is a separate SAP Workflow forum in SDN, you might want to have a look that forum.
Regards

Workflow not updated in offline approval

Hi All-
I have an issue in offline approval in SRM 7.0 . Program- /SAPSRM/OFFLINEAPPROVALSEND has been scheduled to send email for offline approval and approver receives the mail. When the approver clicks on Approve By Email button, a new email opens with some Guid informations and approver clicks on send button to send the mail.
I am seeing the inbound mail recived by SAP in SOIN -tcode or via In Utilities-Inbox Overview in SCOT. The problem is, the workitem is still in ready status and not changed to complete status.
I havent scheduled the inbound program- /SAPSRM/OFFLINEAPPROVALGET as per SAP library and other SDN posts. I have maintained the following in SCOT (Under Settings-> Inbound processing)
Internet mail xxxx@ xxx.com ( Mail id) ICS /SAPSRM/CL_OFFLINEAPP_INBOUND 3.
My doubt is, do we need to schedule the inbound program or any other program, so SAP will decode the data and update the workflow? or is it enough to maintain the above SCOT settings?
Please clarify above things and help me on how to update the workflow
Vinoth

Thank you Ricardo and Saravanan. I am working on this and waiting for roles to assign. In the mean time, i have scheduled the prog- /SAPSRM/OFFLINEAPPROVALGET and if i approve from outlook, it is updating the status to WF.
Is there any issue, if i use this inbound program in SRM 7.0?
Also, when i approve from outlook, the mail contents (GUID and other technical informations) is in editable mode. As per my client, it should be in disable mode, so the approver will not change the mail contents. I am not able to find the solution for this. Please provide your inputs.
PS: I am using Application Controlled WF
Vinoth

Offline Approval Problem-format of email in lotus notes is not poplulationg

Hi Gurus,
I am working on a support project now i have a problem in Offline approval .
the email in the approver inbox is not populating the correct values and i checked in the workflow side
in SWI1 it is populating correct values but in the lotus notes the email format is not good .it some filed s are filled with zeros.and i don't know how to get the link from SAP to lotus notes .
what are the transaction i can check?
and i also checked is they are using badi BBP_OFFLINE_APP_BADI but they are not using this badi and no implementation for this badi.can any one suggest me how to go foreword.
thanks
Channu Sajjan

Hi,
Use this Report
RBBP_NOTIFICATION_OFFAPP.
Regards,
Sachin

Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC

Experts,
In SRM 5.0 we have given with new report "RBBP_NOTIFICATION_OFFAPP" and BADI "BBP_OFFLINE_APP_BADI" over the previously used "RSWUWFMLEC" for offline approval.
But the old report also exist in the system. Can anybudy explain me if I can use this old report for the offline approval in SRM 5.0. If I can, then what are the more features provided by new report and BADI combination to use it instead of the old one?
Thanks
Sangharsh

Hi
SAP supports both upward and downward compatibility. You can also any report depending on your requirements.
Refer to SAP online Helphttp://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/frameset.htm
Please read the standard documentation of the BADI - BBP_OFFLINE_APP_BADI using SE18 Transaction.
Here is the documentation.
BBP_OFFLINE_APP_BADI
Short Text
Customer Enhancement of Offline Approval
Use
The BAdI BBP_OFFLINE_APP_BADI allows you to adapt and extend the SRM standard functionality for offline approval of workitems via e-mail.
You can:
Override the selection parameters from the sender report RBBP_NOTIFICATION_OFFAPP and flexibly determine the workitems tobe sent
Method: WORKITEMS_SELECT
Determine the e-mail recipient using your own criteria
Method: RECIPIENTS_GET
Flexibly determine the contents of the e-mail (texts, URLs)
Method: MAIL_DATA_GET
Generate the e-mail flexibly
Method: MAIL_CREATE
Define an alternative class method to generate the e-mail and/or process the response mail (decision mail) in the SAPconnect-inbound processing or via the report RBBP_OFFLINE_EVAL
Method: DETERMINE_CLASS_NAME
Define the e-mail address of the respnse mail (return address)
Method: SMTP_INBOUND_ADDR_GET
Override the selection parameter in the SAPconnect inbound processing of the reply e-mail or from the processing report RBBP_OFFLINE_EVAL CH_SNDER (set to "X" as standard) to check whether the sender of the reply e-mail matches the owner of the work item.
Method: CHK_SENDER_IND_SET
Release Note Extension of Functionality for Offline Approval (changed).
Short text
Enhancement of the Functionality for Offline Approval (Changed)
Use
As of SAP SRM 5.0, the functionality for offline approval by e-mail has been revised and enhanced.
Changes and Functional Enhancements:
The Business Communication Service (BCS) is used for sending e-mails.
(For more information about this, see SAP Help Portal at help.sap.com -> Documentation -> SAP R/3 and R/3 Enterprise Release 4.70 -> SAP NetWeaver Components -> SAP Web Application Server -> Basis Services / Communication Interfaces -> Business Workplace and Services -> Generic Business Tools for Application Developers -> Business Communication Services - Sending from SAP Applications as of Release 6.10.)
New transmission report RBBP_NOTIFICATION_OFFAPP with enhanced selection parameters:
You can now restrict your selection of work items for sending on the basis of business objects, as well as on the basis of workflow tasks (TS*) as before. This means that you can restrict transmission to specific document types (for example,. BUS2205 - Invoice).
You can now use new checkboxes to select e-mail options (which replace the old radiobuttons). Remember that the indicator you set will override the default value.
E-mail text:
Can be made up of the work item text (short text) or the task description of the work flow task (full text).
Creating attachments:
You can attach a PDF (print version) of the document you want to have approved to the mail, and/or any attachments that exist for the document.
The input fields for standard notification texts and logon URLs that belonged to the old transmission report (RSWUWFMLEC) are no longer available because the notification contents can be specified more flexibly with the help of BAdI BBP_OFFLINE_APP_BADI.
Similarly, you no longer have to specify the return address because this can be replaced by the recipient's address in the transaction for SAPconnect inbound processing (transaction SO50). (If SAPconnect inbound processing has not been activated, the response mail [decision mail] is sent by default to the WF-BATCH user, as was also the case prior to SRM 5.0. The return address in method SMTP_INBOUND_ADDR_GET of BAdI BBP_OFFLINE_APP_BADI can also be overwritten.)
Processing logic in transmission report RBBP_NOTIFICATION_OFFAPP in conjunction with BAdI BBP_OFFLINE_APP_BADI:
a) Selection of work items
On basis of selection parameters or BAdI method WORKITEMS_SELECT.
b) Determination of recipient
Work item processor (attribute "Forward work item" from the organizational model and e-mail address is checked) or on basis of BAdI method RECIPIENTS_GET.
c) Collection of e-mail data
E-mail data from work item or from BAdI method MAIL_DATA_GET.
d) Generation of e-mail
By BAdI method MAIL_CREATE (flexible generation of subject, mail text, URLs, and attachments) or by default by class CL_BBP_MESSAGE_CREATE_OFFAPP (this class can be inherited and its methods changed - with BAdI method DETERMINE_CLASS_NAME this class can override the default class).
Standard Smart Form BBP_OUT_OFFAPP, which determines the e-mail layout, can be replaced in class method DETERMINE_FORM_AND_PARAMS (previously copied and varied).
e) Sending of e-mail
Class CL_BBP_DOC_SEND_BCS sends the e-mail by BCS.
Add approval notes to response mail:
After rejecting or approving, it is possible to enter notes in the response mail (only possible for e-mails in HTML format). These notes will be saved as document notes in SRM.
Inbound processing:
As of SRM 5.0, response mails can be processed in SAPconnect inbound processing. They are processed synchronously by classCL_BBP_SMTP_INBOUND_OFFAPP.
(Inbound processing in SAPconnect is activated if a suitable entry with the recipient's address and the processing class [ exit name] exists in transaction SO50. If a mail is received at this address, the specified class is used for processing. The work item ID and the decision of the approver are evaluated.)
If the document is locked at this point in time or if immediate processing fails for any other reason, the response mail is forwarded to the SAP inbox of the user who is assigned to the specified address. In this case, further processing is delayed until report RBBP_OFFLINE_EVAL is run (this report was the only report used prior to SRM 5.0, and it has to be scheduled periodically).
The e-mail addresses of the sender of the response mail and the determined recipient are compared by default; this ensures that third parties cannot respond. If a discrepancy is detected, the response mail is not processed. However, the processing parameters in inbound processing can be overridden by BAdI method CHK_SENDER_IND_SET
Effects on Customizing
You will find BAdI Customer Enhancement of Offline Approval (BBP_OFFLINE_APP_BADI) in the IMG for SRM by choosing
SRM Server -> Business Add-Ins (BAdIs)-> SAP Business Workflow
Hope this will help.
Please reward suitable points, incase it suits your requirements.
Regards
- Atul

Offline Approval problem

Hi All
If a Approver reports that he is not receiving E mails but able to see her workitems in Approver inbox what could be the problems?
1. If approver is not at all receiving mails what we can do?
2. If approver not receiving mails for certain work items?
3. If he is newly added resource how we can configure his uderid so that he will be able to approve work items from Email?
Thanks
Kamal

Hello Kamalakkannan
Check following link for offline approval settings for report [RSWUWFMLEC|http://help.sap.com/saphelp_srm40/helpdata/en/88/f7423b4ac8d506e10000000a11402f/content.htm]
Regards.
Laurent.

Rejection email not sent for offline approval to requester

Hi all,
We are on SRM 7.1.
We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.
Has anybody come across a similar issue?
Pls advise.

Hello,
Please, have a look at wiki below:
[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
Regards.
Laurent.

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

Offline approval from outook in sap

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