Offline Approval in SRM 5.0

Dear Experts,
Can you please clarify below questions regarding offline approvals as i am doing first time this activity.
1)I have created the shopping cart and shecduled program RBBP_NOTIFICATION_OFFAPP executed.
2) approver received an email with approval and Reject links.
3) I have maintained settings in SO50 as follows.
Internet Mail * ICS CL_APPOINTMENT_REPLY 1
Internet Mail * ICS CL_BBP_SMTP_INBOUND_OFFAPP 1
Once Approver clicks on the approver or reject link then outlook will open another message with sender ""* i am not sure why * is pciking up?
Can you please let me know apart from above settings is there any thing I have to do....
I really appreciate if you five me some inputs on this ....
Thanks
Ravi

Daniel,
Thanks for you quick resopnse Daniel. For time being If i will use this report RSWUWFMLEC and maintained return reply address in my case wf-batchi@***.co.in. When i click either approve or reject outlook opening a new message with above receiptent address wf-batch@***.co.in.
When i am trying to send reply i am getting failure delivery becuase wf-batch@****.co.in.this mail id doesn't exist.
1)Is it neecassy that we have to create wf-batch@****.co.in. mail id in our out look?
Thanks
Ravi

Similar Messages

Mail send to balckberry for offline approval in SRM

Hello All,
The Email send to the approver for approval is working fine with the Outlook and lotus notes via approve and reject buttons, however the buttons are not working in blackberry.
Using the standard program /SAPSRM/OFFLINEAPPROVALSEND in SRM .
Any suggestions would be highly appreciated.
Thanks
Jatender

Hi,
blackberry is not showing the message in HTML so buttons are missing.
You would need some additional development for Blackberry, check the OSS notes for it..

Workflow not updated in offline approval

Hi All-
I have an issue in offline approval in SRM 7.0 . Program- /SAPSRM/OFFLINEAPPROVALSEND has been scheduled to send email for offline approval and approver receives the mail. When the approver clicks on Approve By Email button, a new email opens with some Guid informations and approver clicks on send button to send the mail.
I am seeing the inbound mail recived by SAP in SOIN -tcode or via In Utilities-Inbox Overview in SCOT. The problem is, the workitem is still in ready status and not changed to complete status.
I havent scheduled the inbound program- /SAPSRM/OFFLINEAPPROVALGET as per SAP library and other SDN posts. I have maintained the following in SCOT (Under Settings-> Inbound processing)
Internet mail xxxx@ xxx.com ( Mail id) ICS /SAPSRM/CL_OFFLINEAPP_INBOUND 3.
My doubt is, do we need to schedule the inbound program or any other program, so SAP will decode the data and update the workflow? or is it enough to maintain the above SCOT settings?
Please clarify above things and help me on how to update the workflow
Vinoth

Thank you Ricardo and Saravanan. I am working on this and waiting for roles to assign. In the mean time, i have scheduled the prog- /SAPSRM/OFFLINEAPPROVALGET and if i approve from outlook, it is updating the status to WF.
Is there any issue, if i use this inbound program in SRM 7.0?
Also, when i approve from outlook, the mail contents (GUID and other technical informations) is in editable mode. As per my client, it should be in disable mode, so the approver will not change the mail contents. I am not able to find the solution for this. Please provide your inputs.
PS: I am using Application Controlled WF
Vinoth

Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC

Experts,
In SRM 5.0 we have given with new report "RBBP_NOTIFICATION_OFFAPP" and BADI "BBP_OFFLINE_APP_BADI" over the previously used "RSWUWFMLEC" for offline approval.
But the old report also exist in the system. Can anybudy explain me if I can use this old report for the offline approval in SRM 5.0. If I can, then what are the more features provided by new report and BADI combination to use it instead of the old one?
Thanks
Sangharsh

Hi
SAP supports both upward and downward compatibility. You can also any report depending on your requirements.
Refer to SAP online Helphttp://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/frameset.htm
Please read the standard documentation of the BADI - BBP_OFFLINE_APP_BADI using SE18 Transaction.
Here is the documentation.
BBP_OFFLINE_APP_BADI
Short Text
Customer Enhancement of Offline Approval
Use
The BAdI BBP_OFFLINE_APP_BADI allows you to adapt and extend the SRM standard functionality for offline approval of workitems via e-mail.
You can:
Override the selection parameters from the sender report RBBP_NOTIFICATION_OFFAPP and flexibly determine the workitems tobe sent
Method: WORKITEMS_SELECT
Determine the e-mail recipient using your own criteria
Method: RECIPIENTS_GET
Flexibly determine the contents of the e-mail (texts, URLs)
Method: MAIL_DATA_GET
Generate the e-mail flexibly
Method: MAIL_CREATE
Define an alternative class method to generate the e-mail and/or process the response mail (decision mail) in the SAPconnect-inbound processing or via the report RBBP_OFFLINE_EVAL
Method: DETERMINE_CLASS_NAME
Define the e-mail address of the respnse mail (return address)
Method: SMTP_INBOUND_ADDR_GET
Override the selection parameter in the SAPconnect inbound processing of the reply e-mail or from the processing report RBBP_OFFLINE_EVAL CH_SNDER (set to "X" as standard) to check whether the sender of the reply e-mail matches the owner of the work item.
Method: CHK_SENDER_IND_SET
Release Note Extension of Functionality for Offline Approval (changed).
Short text
Enhancement of the Functionality for Offline Approval (Changed)
Use
As of SAP SRM 5.0, the functionality for offline approval by e-mail has been revised and enhanced.
Changes and Functional Enhancements:
The Business Communication Service (BCS) is used for sending e-mails.
(For more information about this, see SAP Help Portal at help.sap.com -> Documentation -> SAP R/3 and R/3 Enterprise Release 4.70 -> SAP NetWeaver Components -> SAP Web Application Server -> Basis Services / Communication Interfaces -> Business Workplace and Services -> Generic Business Tools for Application Developers -> Business Communication Services - Sending from SAP Applications as of Release 6.10.)
New transmission report RBBP_NOTIFICATION_OFFAPP with enhanced selection parameters:
You can now restrict your selection of work items for sending on the basis of business objects, as well as on the basis of workflow tasks (TS*) as before. This means that you can restrict transmission to specific document types (for example,. BUS2205 - Invoice).
You can now use new checkboxes to select e-mail options (which replace the old radiobuttons). Remember that the indicator you set will override the default value.
E-mail text:
Can be made up of the work item text (short text) or the task description of the work flow task (full text).
Creating attachments:
You can attach a PDF (print version) of the document you want to have approved to the mail, and/or any attachments that exist for the document.
The input fields for standard notification texts and logon URLs that belonged to the old transmission report (RSWUWFMLEC) are no longer available because the notification contents can be specified more flexibly with the help of BAdI BBP_OFFLINE_APP_BADI.
Similarly, you no longer have to specify the return address because this can be replaced by the recipient's address in the transaction for SAPconnect inbound processing (transaction SO50). (If SAPconnect inbound processing has not been activated, the response mail [decision mail] is sent by default to the WF-BATCH user, as was also the case prior to SRM 5.0. The return address in method SMTP_INBOUND_ADDR_GET of BAdI BBP_OFFLINE_APP_BADI can also be overwritten.)
Processing logic in transmission report RBBP_NOTIFICATION_OFFAPP in conjunction with BAdI BBP_OFFLINE_APP_BADI:
a) Selection of work items
On basis of selection parameters or BAdI method WORKITEMS_SELECT.
b) Determination of recipient
Work item processor (attribute "Forward work item" from the organizational model and e-mail address is checked) or on basis of BAdI method RECIPIENTS_GET.
c) Collection of e-mail data
E-mail data from work item or from BAdI method MAIL_DATA_GET.
d) Generation of e-mail
By BAdI method MAIL_CREATE (flexible generation of subject, mail text, URLs, and attachments) or by default by class CL_BBP_MESSAGE_CREATE_OFFAPP (this class can be inherited and its methods changed - with BAdI method DETERMINE_CLASS_NAME this class can override the default class).
Standard Smart Form BBP_OUT_OFFAPP, which determines the e-mail layout, can be replaced in class method DETERMINE_FORM_AND_PARAMS (previously copied and varied).
e) Sending of e-mail
Class CL_BBP_DOC_SEND_BCS sends the e-mail by BCS.
Add approval notes to response mail:
After rejecting or approving, it is possible to enter notes in the response mail (only possible for e-mails in HTML format). These notes will be saved as document notes in SRM.
Inbound processing:
As of SRM 5.0, response mails can be processed in SAPconnect inbound processing. They are processed synchronously by classCL_BBP_SMTP_INBOUND_OFFAPP.
(Inbound processing in SAPconnect is activated if a suitable entry with the recipient's address and the processing class [ exit name] exists in transaction SO50. If a mail is received at this address, the specified class is used for processing. The work item ID and the decision of the approver are evaluated.)
If the document is locked at this point in time or if immediate processing fails for any other reason, the response mail is forwarded to the SAP inbox of the user who is assigned to the specified address. In this case, further processing is delayed until report RBBP_OFFLINE_EVAL is run (this report was the only report used prior to SRM 5.0, and it has to be scheduled periodically).
The e-mail addresses of the sender of the response mail and the determined recipient are compared by default; this ensures that third parties cannot respond. If a discrepancy is detected, the response mail is not processed. However, the processing parameters in inbound processing can be overridden by BAdI method CHK_SENDER_IND_SET
Effects on Customizing
You will find BAdI Customer Enhancement of Offline Approval (BBP_OFFLINE_APP_BADI) in the IMG for SRM by choosing
SRM Server -> Business Add-Ins (BAdIs)-> SAP Business Workflow
Hope this will help.
Please reward suitable points, incase it suits your requirements.
Regards
- Atul

Different offline approval processes?

I was reading up on offline approval process and it seems that there are two methods of offline approval...one using the RBBP_NOTIFICATION_OFFAPP report and one using the RSWUWFMLEC report. Is that accurate? If so, what is the difference between the two methods?
Thanks for your guidance,
SN

hi
Offline Approval in SRM 5.0
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
SRM : Offline approval process
br
muthu

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

SRM Shopping Cart Offline Approval

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*
Does SAP also have a Consulting Solution for the iPhone?
Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*
2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*
s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

Hi
The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.
So the solution is just to decode the incoming email and then process the work item
Regards
Virender Singh

Offline approval setup for SRM 7

Experts,
I have feq uestions on OFFLINE APPROVAL set up in SRM 7.
1. Do I need to scehdule the report /SAPSRM/OFFLINEAPPROVALGET for the inbound emails to be prcoessed and status for shopping carts/PO correctly updated?
2.Do the backgorund jobs (for reports /SAPSRM/OFFLINEAPPROVALGET and /SAPSRM/OFFLINEAPPROVALSEND need to be schdueld with WF-BATCH user only??
3. Also the user used to schedule the jobs should it be a DIALOG user?
4. in S050,should i maintain the email address for the user which is used to schedule the backgorund jobs?
5. In SICF,node configurationfor SMTP need to be maintained ?
Any inputs will be highly appreciated.
Thanks.

HI,
1. it depends on your configuration, if you will use inbound processing or not. If you use inbound (at SO50 the class is set) then you should not schedule the /SAPSRM/OFFLINEAPPROVALGET as a job.
2. it depends on the customer. I have seen with the wf-batch and with other names but with the same rights and config of WF-batch.
3. you can use the swu3 to create the wf-batch user. I have set as type system.
4. yes you need the emaill of the user who is the processor
5. this is a basis configuration, I am not sure. ( you will need to setup the sapconnet)
For more information about offiline approval, please check the following link:
http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration
Thanks,
Melina

SRM - Offline approval of shopping baskets (avoid automatic email)

Dear colleagues,
We are implementing SRM 5.0 and one of the key functionalities is the so-called "offline approval": the authorizer receives an email with the information of the basket he/she has to approve or reject. This email actually contains 3 links: one for approval, one for rejection, and another one to access the system (SRM).
When accepting or rejecting the shopping basket (that is, when clicking on any of the links for approval or rejection) the system automatically generates an email with a default text in the Subject and in the Body of the email. The user can INSERT some comments in the middle of the proposed character chain. Example of email generated:
Send to: [email protected]
Subject: #EBP_GEN_REPLY#Reject of a work item
Body:
#WFTECHINFOS#444244093D34D87D43D6572D4#WFTECHINFOE#You can write a note#NOTM#Regards.
That is, the user can write a text replacing the "You can write a note". If, for whatever reason, the user deletes any of the other characters, or any character in the Subject, or writes the comments in the wrong position, deleting a "#", etc, the process will not work.
On the other hand, it is quite unlikely that the user needs to write a comment. Normally, he/she just approves or rejects, without comments.
Therefore, this email is unnecessary and dangerous indeed, as it is quite likely that the proposed characters will be deleted or overwritten by mistake, and the process (either approval or rejection) will not work.
We want to avoid this email, ideally making it work in the background, so that the user does not even see it, and does not even have the possibility to modify those characters or overwrite them. This is absolutely business-critical.
This is of course a modification to standard SAP. Do you have any idea what we have to do to avoid the email?
THANKS in advance.
Ray

Hi Rick,
Thanks for your message, but this is not really what I meant.
We need the authorizer to receive an email with the message: "You have a shopping cart pending for approval, with these items ...item 1, item 2, etc... Do you want to approve? Yes / No".
We have managed to turn on this message, which is fine. The problem, however, comes when pressing Yes or No (which can be either a link or a button, depending on your email service, e.g. in Lotus Notes we get links, but I know that in Outlook you would get buttons). When you press 'yes' or 'no' we would expect that the system automatically approves or rejects the basket in SRM with no intermediate email which may be manipulated by the user. That is: you press 'yes' and the system approves the basket in SRM, no matter if the communication is via email behind, but the goal is to avoid that the user may see or manipulate the email.
The same with the rejection: the user should press 'No' and no intermediate email should be visible to the user.
I know for certain that this requires a modification to the standard, but the question is where and how.
Thanks again!
Ray

SRM Offline Approval via Blackberries

Hi,
We're on SRM 5.5. With the Offline Approval using RBBP_NOTIFICATION_OFFAPP or RSWUWFMLE programs, has anyone managed to setup offline approval to work via Blackberries.
Thank you for your help.
Jennifer Tran

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer service.sap.com/mobile - mobile procurement
Please go through the related pointers ->
Re: Processing inbound e-mails (RBBP_OFFLINE_EVAL )
Shopping Basket Approvals Through Blackberry
Shopping Cart approval process in SRM using Black Berry
RBBP_NOTIFICATION_OFFAPP vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP vs RSWUWFMLEC
Re: Shopping Cart approval process in SRM using Black Berry
Re: Problem while receiving a mail in blackberry using offline approval
Hope this will help. Do let me know.
Regards
- Atul

Plant getting updated after offline approval of SC in SRM

Hello Experts,
Please guide me in finding out the reason of why the Plant Value gets updated after the Offline Approval is done by the user in SRM.
when the user accepts the SC through mail we see that the SC gets approved status in Portal and in the backend PO we get that the Plant also gets changed.
So please help me in identifying the issue.
Thanks.

Hi Rajat,
We have debugged and analysed this issue, In offline approval system is picking last plant maintained for the company code from the table: BBP_LOCMAP. You can add one more plant to the table and check after offline approval. It will pick new one. Still we have not reached solution point, will let you know once we will find something.
Thanks,
BR,
Basu

Changing the Offline approval email in SRM 7.0

Hi all,
Im working on SRM 7.0(SP1).Im workng on customising the email content for the offine approval email for Shopping cart.The SAP help says the badi BBP_OFFLINE_APP_BADI needs to be used for this.
Now I need to make some changes to the main body of the email.However when i tried debugging this badi,I found out that I cannot read the main body o fthe email in this BADI(Only subject line is available and the first 3 openig lines).I mainly need to change the Item details(dislayed in tabular format) and a/c assignment details(also displayed in tabular format).However I cannot read these details(Item n a/c assignment) in this BADI...
Has anybody worked on similar requirement?I have used this BADI previously in SRM 5.0 successfully.However in SRM 7.0,I found this problem in modifying the email contents for offline approval.
Any inputs will be highly appreciated.
Thanks!
BR,
SRM tech

Hi
Re: shopping cart rejection mail
Re: SRM : Offline approval process
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
which reports are using to send workitem ? since 2 rbbp and rsm reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
In sost you might seen content of the mail which you are gonna sent.
http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
here they have discussed
br
muthu

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

Offline Approval in SRM 5.0

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