Offline approval mail

Hi,
When the offline approval mails are sent, we have the buttons 'Approve' and 'Reject' in it.
Correct me if i am wrong - 'Approve' and 'Reject' buttons will be enabled in offline approval mails by the report RSWUWFMLEC.
But when the dead line emails are generated, we don't have the 'Approve' and 'Reject' buttons in it. I want to know how do we control this in the deal line mails. Is it the standard behavior or should we do any customization? If so could you please let me know where we need to the customization.
We are using Process controlled workflow.

Hi Sarvanan,
The requirement which i have is .. if a offline approval mail is sent it will have Approve and Reject buttons.
When the remainder mail(dead line mail) is sent we are not able to see Approve and Reject buttons.
I am trying to know why they are not there in the remainder mail (dead line mails). We are using the implementation for the standard badi /SAPSRM/BD_WF_DEADLINES to send the dead lines.
But i am not able to find out how the buttons are disabled in remainder mail (dead line mails).

Similar Messages

Settings for offline approval mail

Hello,
I am on SRM 5.5 ( Extended classic scenario).
Could anyone run me through all the settings required for offline approval mail to be sent ?
It is not working well for me.
Could i have a list of all the customisations and settings to be done.
Thanks in advance,
Aravind Nair.

Hello arvind,
Also refer the foll link...https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/795. [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
I have a doc for the necessary steps...pls give me ur mail ID where i can send you that....Also most of the steps are given in the note....Pls refer that...
Regards,
Disha.
Pls reward points for helpful answers.

Fill in for Me Substitution Rule - Why no offline approval mail to Deputy?

Dear Experts,
in SRM 7.0 CS, i am facing the following question w.r.t. the substitution rule:
When a user (approver) creates the Receive my tasks substitution rule for a deputy, than, when ever there are new SC get ordered that need to receive an approval from the "original" approver, not only this original approver but also the deputy receives a the offline approval mail.
But in case the "original" approver maintaines the second substitution rule - the Fill in for Me rule, than no offline approval mail is sent out to the deputy.
Can you maybe help me out with a pointer regarding a possible root cause?
Thank you very much.

Hi Balaji.T.
sorry for the missing clarity in the formulation.
What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
So, the above described behaviour i see also, when the first of the substitution rules is used. The delegate receives both, the work item via the workflow into the work list. And also the offline approval e-mail.
But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
Thank you.

Offline Approval Mail contains .mht data instead body text

Hello experts,
I'm using the offline approval function of SRM 7. I'm running the report /SAPSRM/OFFLINEAPPROVALSEND for creating and sending the email.
The problem is, that the email contains no body text. Instead there is a data attachment with the same name as my the subject and ending with ".mht"
When clicking this mht data the browser opens and it shows the approval body as html.
changing the parameter to clear text format of report /SAPSRM/OFFLINEAPPROVALSEND makes the same. but the mht opened in browser shows the site in plane text.
Hope someone can help to solve the problem.

Hi Masa,
good question. I send the Approval Mail to MS Outlook, to IBM Lotus Notes and to my private web.de account.
All E-Mails contains no body but this .mht data.

Offline approval mail - change layout

Hi all.
SRM 4.0, server 5.0, backend ECC 6.0, Extended Classic Scenario.
We only use offline approvals meaning that our approvers receive an email that they have to use - in here they are presented with two links; one for approval and one if they wish to reject the item. When pressing the link, this brings up the mail that should be used for the workflow, and this is a mail with a long piece of code like this:
#WFTECHINFOS#00F3D1395134D34D34D34E39F3BE81512DB5DB5FBE#WFTECHINFOE#Please do not change this automatically generated e-mail
Would any of you know how to modify this? Of course not the code itself, but I need to delete the "Please do not change blahblah". This is causing us the issue, that we cannot use Smartphones using Windows 5.0 or lower to approve the purchase, and we have tested that when the added text is not there, the approval is working from all smartphones.
Thanks for input.

Hi Dennis,
you can change this in program RSWUWFMLEC.
Search for program part with :
mail body part 3 -
or with searching T19 which is the text that you search.
You can cahnge this program that generates the approval mails.
Best regards,
Laurent.
Award points if helpfull. Thanks.

Offline approval + Substitution

Hi Experts.
We have implemented the offline approval process in SRM server 5.5. But when there is substitution(both active & passive), the both users get the approval email. I am not sure whether it is correct or wrong.
Could you please calrify me the Offline aproval + substitution with respective approval mail in detail?
You response will be highly appriciated appropriately.
Thanks & Regards,
Pushparaj S.

Hi Balaji.T.
sorry for the missing clarity in the formulation.
What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
So, the above described behaviour i see also, when the first of the substitution rules is used. The delegate receives both, the work item via the workflow into the work list. And also the offline approval e-mail.
But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
Thank you.

Shopping cart offline approval with outlook

Dear Experts,
Currenlt we are working on SRM 5.0 classic scenario and ECC 6.0. I want to implement shopping cart offline approval with outlook.
Can you please guide me what all are the settings need to be done for offline approvals....
Thanks
Ravi

Hi Ravi,
The program RSWUWFMLEC was used to scehdule offline approval mails upto SRM 4.0(In SRM 5.0,report RBBP_NOTIFICATION_OFFAPP is used)..
Please see the foll link for more deatils:
SRM5.0:
http://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/frameset.htm
SRM 4.0:
http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
You need to check the settings mentioned in the link above before you scehdule the report for snding the approval mails to the external email ID's of the approvers.
The job mentioned are only for sending the approval mails.To send the requester notification messages to external mail box (instead of SRM inbox),see the foll thread for more pointers:
Re: mail refuse shopping cart
Do let me know if you need an further help.
BR,
Disha.

Change item deatils in offline approval

Hi Experts,
I am implementing the BADI BBP_OFFLINE_APP_BADI to customize the offline approval mail. I was checking the import parameters in debug via the program /SAPSRM/OFFLINEAPPROVALSEND for the BADI implementation and found the item and account assignment details which appear in the approval mail are not held in any of the structures. Only the part till click here to approve appears in the mail. Now I need to implement the following
- Change the logic as which line items of the shopping cart are displayed in the approval mail.
- Modify the logo which appears in the approval mail.
Any pointers regarding this is appreciated.
Thanks

Hi Saravanan,
For my requirement as per the existing standard offline approval the mail is going with all line item details. I have implemented cost center based approval and want to display only the line items for which the approver is responsible in the offline mail. Is this requirement feasible through the offline approval BADI?
in FM SWW_WI_CONTAINER_READ_OBJECTS its returning the guid and object id of the shopping cart which means I can get all the line item details but again I need only the line items relevant for the approver.
"To remove the SAP logo, the import paramer it_ct_mail_text will have the SAP logo details.. just clear the line and modify the internal table it_ct_mail_text.."
I could not find any such import parameter, there is one parameter ct_mail_text but its not holding any value.
Please advice. Thanks.

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

SC Approval mail Language - other than mentioned in Offline report

Hi All,
I have an issue with the approval mails.
In the offline approval /SAPSRM/OFFLINEAPPROVALSEND email language was set as English. However system is sending mails with user local language. Like if user belongs to germany then mail was triggered in German.
I have checked all the possibilities. Every were it is English.So please help me out to fix this issue.
Thanks
Jagad

Hi Ricardo,
In the offline approval we are email language as Recipient language. However the language is different from the user language.
Like UK users are getting emails in French language.
Generally while sending approval mails - language will be picked from the user profile.
Even though in user profile Language EN is maintained but still it is emails are going in wrong language.
Please give me ur ideas to fix this issue.
Regards
jagad

Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

PO offline approval

Dear SRM Experts,
We have offline approval configuration set up and i can say the it is working fine. My SC are getting approved , rejected from mail.
Now i would expect the same to work for PO approval , we have PO chnage approval and any chnage in PO need to be approved. for PO Change the mail are going to the approver and when he clcik on approve by email button in mail i can see an inbound mail entry in SOIN. i dont know why that is not processed.
do we need to make separate entry in inbound processing for PO approval,
please let me know if any answer you have for the same.
cheers
Iftekhar Alam

Hello,
I have seen a similar issue that has been solved by implementing note 1442161.
In addition, check if WF-BATCH user and SAPCONNECT user for inbound processing have the following roles. They are mandatory:
- /SAPSRM/EMPLOYEE
- /SAPSRM/OP_PURCHASER
Then, go to SOIN transaction, menu Utilities -> MIME Settings and set "Always Save" for incoming mails.
If the MIME file is missing, inbound e-mails are not processed.
After this, test with a new shopping cart.
Kind regards,
Ricardo

Offline approval mail

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