Offline approval not updating

Hi Srm gurus,
Please help! We have copied Prod to qas. We are currently testing email notification which includes approval via email.
Problem:
We have tried to approved via email, but the status is not updating. We have copied the whole Prod system to QAS. Please help us.
Thanks in advance!
Chrisell

Hi Sanjeev,
Thank you for your reply!
Yes it is updating in Prod. We have entered the right email address, still it is not updating.
so50 screen:
(there are two rows)
1st row
communication type: internet mail
Recipient Address : *
Document Class: ICS
exit name: CL_APPOINTMENT_REPLY
call sequence: 1
2nd row
communication type: internet mail
Recipient Address : emailqa2.company.com    (QAS email address)
Document Class: ICS
exit name: CL_BBP_SMTP_INBOUND_OFFAPP
call sequence: 2
Please help.
Thanks!
chrisell
Edited by: chrisell agoot on Jul 8, 2009 3:37 AM

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Hi Muthmu,
Thanks for your help.
here's my so50 screen:
1st row
Communication type: Internet mail
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document class: ics
exit name: CL_APPOINTMENT_REPLY
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