Offline Approval Process

Hi Gurus,
We have implemented SAP SRM 7.0. Our Offline Approval Process is working smoothly. We have a requirement wherein the client would like to know:
How many SCs have been approved by Offline Approval Process. Is there a way to find this out?
Note:The client does not want to know the number of mails in SOIN.
Thanks,
Sohil

Hi Sharad,
This will help me to identify for the approvals made in future. But I want the data of the past. The need is to get the SCs approved via Offline Approval Process in last 3 months.
Thanks,
Sohil

Similar Messages

Offline approval process in ECC

Hello All,
Is there any way to achieve offline approval process in ECC the way it is in SRM?
We want to replicate the same process in ECC as in SRM, with mail being sent to the user with approve/reject buttons, and on clicking any of the options provided, the same need to be updated in SAP.
Any help will be highly appreciated.
Thanks in advance
Regards,
Razia Shaheen.

Hi Jennifer,
Since SRM PO will be leading PO in extended classic scenario, why donot you design the process controlled workflow in line with the existing release strategy that you are using for ECC PO?
Thanks and regards,
Ranjan
Ranjan Sutradhar

Different offline approval processes?

I was reading up on offline approval process and it seems that there are two methods of offline approval...one using the RBBP_NOTIFICATION_OFFAPP report and one using the RSWUWFMLEC report. Is that accurate? If so, what is the difference between the two methods?
Thanks for your guidance,
SN

hi
Offline Approval in SRM 5.0
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
SRM : Offline approval process
br
muthu

SRM : Offline approval process

Hi All,
I'm working on SRM 5.0 . We want to send mail to users outlook/blackberry for their approval. We have scheduled a report RBBP_NOTIFICATION_OFFAPP periodically. The users do get mail in their inbox. But when they reply to the mail the workitem status does not get updated. We have scheduled RBBP_OFFLINE_EVAL for this purpose but still the problem exists.
Is there any setting / configuration that needs to be done ?
Thanks,
Shounak ..

Hi again Shounak,
If all is OK with OSS notes dealing with reports RBBP_NOTIFICATION_OFFAPP and RBBP_OFFLINE_EVAL and Support Package, please have a look at information below.
SMTP service setup must be checked. For this, refer to OSS note 455140 - "Configuration E-mail, fax, paging/SMS via SMTP".
As report program RBBP_NOTIFICATION_OFFAPP, which creates e-mail notification, is already scheduled, there should not have to configure this step.
Nevertheless, SAPConnect administration wil have to be managed to allow SAP inbox mailing.
So, it will be necessary to setup incoming e-mail (use inbound processing transaction SO50 )
You should have one row with values:
- Communication type = Internet mail,
- Recipient address = *,
- Document Class = ICS,
- Exit Name = CL_APPOINTMENT_REPLY,
- Call Sequence = 1.
Moreover, check that user whom execute both reports (he is a system user) receives correctly inbound mail in his Business Work Place ( SBWP transaction when connected with the user in SAP GUI).
For this, check with report RSBCSIN.
Workitem status will not be updated by this system user but by a dialog user whom will process e-mails.
So, you have to forward all mails that reach the inbox of your system user to this other user: use transactions SO36.
Finally, if all this is not enough, you will have to debug report RBBP_OFFLINE_EVAL.
Regards.
Laurent.

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

Offline approval for Purchase order response

Hi All,
Currently we are in SRM 7.02. we want to know whether offline approval is applicable for Purchase order response (PCO).
I have searched all available blogs but in Vain. Hope someone can enlighten me in this topic
Regards,
Nishanth

Hi Nishanth,
We have implemented custom solution for the same in line of SC offline approval process.
And its working fine in Production environment.
Check this blog for SC:
http://scn.sap.com/docs/DOC-56096
http://wiki.scn.sap.com/wiki/display/SRM/Debugging+hints+for+sending+email+in+offline+approval
Thanks
Ankit Jain

Offline approval + Substitution

Hi Experts.
We have implemented the offline approval process in SRM server 5.5. But when there is substitution(both active & passive), the both users get the approval email. I am not sure whether it is correct or wrong.
Could you please calrify me the Offline aproval + substitution with respective approval mail in detail?
You response will be highly appriciated appropriately.
Thanks & Regards,
Pushparaj S.

Hi Balaji.T.
sorry for the missing clarity in the formulation.
What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
So, the above described behaviour i see also, when the first of the substitution rules is used. The delegate receives both, the work item via the workflow into the work list. And also the offline approval e-mail.
But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
Thank you.

Offline approval isssue

Hi ,
We are on SRM 5.0 ,SP: SAPKIBKT06. We want to use the offline approval process.We have done the following
1. Config SMTP as per note 455140.
2. Setup the user email id's ,Attribute "forward work item" to "X".
3. Scheduled pgm RBBP_NOTIFICATION_OFFAPP .
When shopping cart is created ,an email is sent to the approver to his outlook email id.This part is working fine.
But when the email is opened for viewing it is blank with just the subject filled.For example the email subject would say,
"Approve shopping cart of with value 109.000,00 USD". But nothing in the body of the email.Its blank.
Any feedback would be appreciated.
Thanks
Raghu

Hi,
See the solution in the foll link:
RBBP_NOTIFICATION_OFFAPP
Related notes:
Note 1064173 - RBBP_NOTIFICATION_OFFAPP: Incorrect Message Body
Note 1100912 - E-mail messages for work items with incorrect line break
Note 1073227 - RBBP_NOTIFICATION_OFFAPP is generating hardcoded #NOTM#
BR,
Disha.
Pls reward points for useful answers.

Offline approval query

Hi Experts,
SRM 5
Classic scenario with offline approval
We have the offline approval process configured in the system for approval of Shopping Carts.
I have two queries -
1. Once the email is generated for offline approval and transmitted to the respective email address the status shows as "Sent". This is a standard behavior.
Is there any configuration or any report which can be scheduled to delete the entry automatically without manually having to delete it?
2. After the email response is received (approved/rejected) we are able to view the response in the "Inbox Overview" section of SOST transaction.
Is there any configuration or any report which can be scheduled to delete the entry automatically?
Regards,
Amish

Hello Amish,
You could have a look at RSSOSOES standard report.
Depending on your needs, create your own specific report.
Regards.
Laurent.

Changing the Offline approval email in SRM 7.0

Hi all,
Im working on SRM 7.0(SP1).Im workng on customising the email content for the offine approval email for Shopping cart.The SAP help says the badi BBP_OFFLINE_APP_BADI needs to be used for this.
Now I need to make some changes to the main body of the email.However when i tried debugging this badi,I found out that I cannot read the main body o fthe email in this BADI(Only subject line is available and the first 3 openig lines).I mainly need to change the Item details(dislayed in tabular format) and a/c assignment details(also displayed in tabular format).However I cannot read these details(Item n a/c assignment) in this BADI...
Has anybody worked on similar requirement?I have used this BADI previously in SRM 5.0 successfully.However in SRM 7.0,I found this problem in modifying the email contents for offline approval.
Any inputs will be highly appreciated.
Thanks!
BR,
SRM tech

Hi
Re: shopping cart rejection mail
Re: SRM : Offline approval process
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
which reports are using to send workitem ? since 2 rbbp and rsm reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
In sost you might seen content of the mail which you are gonna sent.
http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
here they have discussed
br
muthu

Rejection email not sent for offline approval to requester

Hi all,
We are on SRM 7.1.
We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.
Has anybody come across a similar issue?
Pls advise.

Hello,
Please, have a look at wiki below:
[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
Regards.
Laurent.

OFFLINE APPROVAL EMAIL PROCESS

I need to create an e-mail (offline approval) format in the method MAIL_CREATE of Badi BBP_OFFLINE_APP_BADI. I need to send the format of the email to ET_BDOY of the BADi as per the IS_EVENT-OBJECT_ID. I'm not sure how to append the e-mail format into ET_BDOY of TYPE BBPT_MAIL_TEXT. I could see format of type char 3 and text of type longtext, in ET_BDOY. but I dont know how to use them. please send me some sample code to get it done. Your help will be really appreciated.-David
Edited by: david santi on Apr 20, 2008 7:07 AM
Edited by: david santi on Apr 20, 2008 7:07 AM

Hi Monica,
in the offline approval job you have an input parameter Return Address/E-Mail Address.
It should be filled with your WF-BATCH email in the form
[email protected]
Regards
Konstantin

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

Offline Approval Process

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