Offline approval: Resend email on specific workflow

Hi all.
SRM 4.0
We use item based approval and offline solution, where every SC is approved through emails only. Usually, when an approver claims that the email from the workflow/work item has not been sent to him, we go to SOST and find the mail, and sends it again. However, in some cases the email cannot be found in SOST, meaning that the work item has most likely never been sent before; although the workflow log claims that the work item is lying in the approver's inbox (SAP inbox of course). Is there a way to force the RSWUWFMLEC program that sends the emails to run on 1 particular work item? Or is it just not possible to make the workflow resend the email? Remember - the email is not in SOST, so it seems that RSWUWFMLEC has just skipped this work item to begin with, and apparently now it is too late...
Looking forward to information!

Hi again.
Here is what I have in SWI6 for the SC:
Current data for started workflow: Item-Based Approval 10043494
Steps in this process so far
Step name Status Result Time stamp Agent
Approval of SC of DKBODPRA Value: 5.233,00 DKK Ready 08.07.2008 - 09:30:41 Information...
Information objects addressed so far
I cannot see where I can get that pop-up you mention? Can I find the relevant number within the workflow log itself?
Got the number, trying to proceed.
Edited by: Dennis Mogensen on Jul 11, 2008 12:21 PM

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Offline approval: Resend email on specific workflow

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