Offline approval + Substitution

Hi Experts.
We have implemented the offline approval process in SRM server 5.5. But when there is substitution(both active & passive), the both users get the approval email. I am not sure whether it is correct or wrong.
Could you please calrify me the Offline aproval + substitution with respective approval mail in detail?
You response will be highly appriciated appropriately.
Thanks & Regards,
Pushparaj S.

Hi Balaji.T.
sorry for the missing clarity in the formulation.
What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
So, the above described behaviour i see also, when the first of the substitution rules is used. The delegate receives both, the work item via the workflow into the work list. And also the offline approval e-mail.
But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
Thank you.

Similar Messages

Fill in for Me Substitution Rule - Why no offline approval mail to Deputy?

Dear Experts,
in SRM 7.0 CS, i am facing the following question w.r.t. the substitution rule:
When a user (approver) creates the Receive my tasks substitution rule for a deputy, than, when ever there are new SC get ordered that need to receive an approval from the "original" approver, not only this original approver but also the deputy receives a the offline approval mail.
But in case the "original" approver maintaines the second substitution rule - the Fill in for Me rule, than no offline approval mail is sent out to the deputy.
Can you maybe help me out with a pointer regarding a possible root cause?
Thank you very much.

Hi Balaji.T.
sorry for the missing clarity in the formulation.
What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
So, the above described behaviour i see also, when the first of the substitution rules is used. The delegate receives both, the work item via the workflow into the work list. And also the offline approval e-mail.
But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
Thank you.

Offline approval email for Workflow approver substitiutes

Hi,
We are on SRM 7.1 ECS.
Does the substitute function work true for OFFLINE APPROVAL emails also??
E.g. User B is a substitute of User A.If user A gest the offline approval emai,then should usre B also get the offline approval email?

Hi,
I do not think the report might have the functionality to handle the substitution. May be what you can try is take a copy of the standard report and then try to customize as per your requirement .
Try some thing like below.
1. I assume that to identify a substitute for a user you might be storing these details in some Z table.
2. Take a copy of the standard offline report and then from this custom report read the try to read this table after the original agents are determined.
3. Finally schedule this report. with the same set of parameters that used to schedule the standard report.
But I I think this report actually reads the agents of the workitems and then it tries to send the notification to the same user. So first you have to check out that how the workitem is forwarded to the substitute . If the substitute is also a agent then this report directly sends the notification.
Regards
Pavan

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

Shopping cart approval substitution not working on 2 levels

Hi,
We have a few unique cases in approval substitution.
We have approver A for whom a substitute is maintained in HRUS_D2 table for period of 3 months as active substitute.
so normally any shopping cart which has been created for approver A sends a notification to approver B also.
but recently what happened is approver C has been maintained an active substitute in HRUS_D2 table for approver B .
so logically any SC created for Approver A should get sent to Approver C as Approver C is substitute for Approver B who is substitute for approver A.
What is happening is that Approver C does not get any notification of any shopping carts created for approver A approval. But if we login with approver B details the we can see the SC created and awaiting approval.
Can somebody tell us why SC are not flowing to approver C for approval.
Both are maintained as active approvers in HRUS_D2 table
Thanks R.M.

Hello
This is not a bug. It is the fact that Approver A has only given
approval authority to Approver B, but not to Approver C.
In order for Approver C to have authority to approve Approver A's workitems
he will have to be specifically authorized to do so, just as Approver B was.
Best Regards
SZD

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

PO offline approval

Dear SRM Experts,
We have offline approval configuration set up and i can say the it is working fine. My SC are getting approved , rejected from mail.
Now i would expect the same to work for PO approval , we have PO chnage approval and any chnage in PO need to be approved. for PO Change the mail are going to the approver and when he clcik on approve by email button in mail i can see an inbound mail entry in SOIN. i dont know why that is not processed.
do we need to make separate entry in inbound processing for PO approval,
please let me know if any answer you have for the same.
cheers
Iftekhar Alam

Hello,
I have seen a similar issue that has been solved by implementing note 1442161.
In addition, check if WF-BATCH user and SAPCONNECT user for inbound processing have the following roles. They are mandatory:
- /SAPSRM/EMPLOYEE
- /SAPSRM/OP_PURCHASER
Then, go to SOIN transaction, menu Utilities -> MIME Settings and set "Always Save" for incoming mails.
If the MIME file is missing, inbound e-mails are not processed.
After this, test with a new shopping cart.
Kind regards,
Ricardo

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

Offline approval for Purchase order response

Hi All,
Currently we are in SRM 7.02. we want to know whether offline approval is applicable for Purchase order response (PCO).
I have searched all available blogs but in Vain. Hope someone can enlighten me in this topic
Regards,
Nishanth

Hi Nishanth,
We have implemented custom solution for the same in line of SC offline approval process.
And its working fine in Production environment.
Check this blog for SC:
http://scn.sap.com/docs/DOC-56096
http://wiki.scn.sap.com/wiki/display/SRM/Debugging+hints+for+sending+email+in+offline+approval
Thanks
Ankit Jain

Offline approval

Hello
We all know that during offline approval of shopping carts the approver used to get a failure mail if there is some error .
Some cases even after approval the approval status is not getting updated which is still showing awaiting approval where the approver says that he has done the approval .In those cases how to check the status.Is there any special task avaialble by which we can configure in such a way so that user will get a confirmation mail for the successful approval of shopping carts through offline(email).The points will be provided relatively.Give your valuable comments.
Thanks & regards
Rajan.S

Hi Rajan,
This is interesting issue. Who's ID was locked ? SC owner, Approver, WF-BATCH ?
I think the deadline monitoring by system admin is one of solution. [http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm|http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm]
Regards,
Masa

Offline Approval using Workflow in ECC6.0

Hi,
I wanted to know if there is any way in which we can enable offline approvals of work items in ECC 6.0.
I know that in a SRM system it is possible with the use of RBBP* reports, but these reports are not present in the ECC system. I have tried making use of swnadmin and swnconfig transactions, but I have not been able to achieve what I am trying to, which is offline approval (approve/reject) of tasks/workitems (without having the user to interact with SAP GUI windows/html).
An ideal scenario would be that a user recieves an email with Approve/Reject option, and on clicking any of these options, the necessary updates are registered by the SAP system.
So is it possible to implement the above by making use of WebServices or something else?
Any help or guidance will be very helpful and rewarded
Thanks,
Shailesh

Shailesh,
Notrix is third party software and used to link between Lotus Notes and SAP.
A Job runs in Notrix and pulls all workflow work items and sent to approvers lotus notes inbox, also you gotta write down some FM into SAP as a plug-in to Lotus Notes.
its a collective effort from Basis team, Notrix, ABAP developer and workflow consultant. Most important client has to be in consent for this all cost.
hope that it will help. for more info about Notrix pls google.
Cheers
Jai

SRM Shopping Cart Offline Approval

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*
Does SAP also have a Consulting Solution for the iPhone?
Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*
2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*
s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

Hi
The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.
So the solution is just to decode the incoming email and then process the work item
Regards
Virender Singh

Offline approval + Substitution

Similar Messages

Maybe you are looking for