Offline approval

Hello
We all know that during offline approval of shopping carts the approver used to get a failure mail if there is some error .
Some cases even after approval the approval status is not getting updated which is still showing awaiting approval where the approver says that he has done the approval .In those cases how to check the status.Is there any special task avaialble by which we can configure in such a way so that user will get a confirmation mail for the successful approval of shopping carts through offline(email).The points will be provided relatively.Give your valuable comments.
Thanks & regards
Rajan.S

Hi Rajan,
This is interesting issue. Who's ID was locked ? SC owner, Approver, WF-BATCH ?
I think the deadline monitoring by system admin is one of solution. [http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm|http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm]
Regards,
Masa

Similar Messages

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

PO offline approval

Dear SRM Experts,
We have offline approval configuration set up and i can say the it is working fine. My SC are getting approved , rejected from mail.
Now i would expect the same to work for PO approval , we have PO chnage approval and any chnage in PO need to be approved. for PO Change the mail are going to the approver and when he clcik on approve by email button in mail i can see an inbound mail entry in SOIN. i dont know why that is not processed.
do we need to make separate entry in inbound processing for PO approval,
please let me know if any answer you have for the same.
cheers
Iftekhar Alam

Hello,
I have seen a similar issue that has been solved by implementing note 1442161.
In addition, check if WF-BATCH user and SAPCONNECT user for inbound processing have the following roles. They are mandatory:
- /SAPSRM/EMPLOYEE
- /SAPSRM/OP_PURCHASER
Then, go to SOIN transaction, menu Utilities -> MIME Settings and set "Always Save" for incoming mails.
If the MIME file is missing, inbound e-mails are not processed.
After this, test with a new shopping cart.
Kind regards,
Ricardo

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

Offline approval for Purchase order response

Hi All,
Currently we are in SRM 7.02. we want to know whether offline approval is applicable for Purchase order response (PCO).
I have searched all available blogs but in Vain. Hope someone can enlighten me in this topic
Regards,
Nishanth

Hi Nishanth,
We have implemented custom solution for the same in line of SC offline approval process.
And its working fine in Production environment.
Check this blog for SC:
http://scn.sap.com/docs/DOC-56096
http://wiki.scn.sap.com/wiki/display/SRM/Debugging+hints+for+sending+email+in+offline+approval
Thanks
Ankit Jain

Offline Approval using Workflow in ECC6.0

Hi,
I wanted to know if there is any way in which we can enable offline approvals of work items in ECC 6.0.
I know that in a SRM system it is possible with the use of RBBP* reports, but these reports are not present in the ECC system. I have tried making use of swnadmin and swnconfig transactions, but I have not been able to achieve what I am trying to, which is offline approval (approve/reject) of tasks/workitems (without having the user to interact with SAP GUI windows/html).
An ideal scenario would be that a user recieves an email with Approve/Reject option, and on clicking any of these options, the necessary updates are registered by the SAP system.
So is it possible to implement the above by making use of WebServices or something else?
Any help or guidance will be very helpful and rewarded
Thanks,
Shailesh

Shailesh,
Notrix is third party software and used to link between Lotus Notes and SAP.
A Job runs in Notrix and pulls all workflow work items and sent to approvers lotus notes inbox, also you gotta write down some FM into SAP as a plug-in to Lotus Notes.
its a collective effort from Basis team, Notrix, ABAP developer and workflow consultant. Most important client has to be in consent for this all cost.
hope that it will help. for more info about Notrix pls google.
Cheers
Jai

SRM Shopping Cart Offline Approval

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*
Does SAP also have a Consulting Solution for the iPhone?
Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*
2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*
s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

Hi
The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.
So the solution is just to decode the incoming email and then process the work item
Regards
Virender Singh

Offline Approval Process

Hi Gurus,
We have implemented SAP SRM 7.0. Our Offline Approval Process is working smoothly. We have a requirement wherein the client would like to know:
How many SCs have been approved by Offline Approval Process. Is there a way to find this out?
Note:The client does not want to know the number of mails in SOIN.
Thanks,
Sohil

Hi Sharad,
This will help me to identify for the approvals made in future. But I want the data of the past. The need is to get the SCs approved via Offline Approval Process in last 3 months.
Thanks,
Sohil

Offline approval: handheld device

Dear SAP gurus,
We have a requirement in which the approvers in our company will do offline approval through their handheld device. In here they dont want to logon to the system and doing approval and rejection in the system, rather they want to click on a button only in the email and this should be suffice.
This is possible as SRM provides offline approval, in which when user click approve or reject essentially an email containing command to approve or reject will be sent to SRM. This is quite standard, but then they actually want this offline approval to become the same with online approval, in which they can also able to forward the work item.
I dont think it is possible, however if you know that it is actually possible can you enlight me on how to do that?
Best regards,
Yosea

Hi,
there is a problem for the blackberrys and offline approval emails. A note is created as well: 1074757
The problem is with the chars !?~&
Use the report RBBP_NOTIFICATION_OFFAPP_ESC1
I hope this helps. If did, please do not forget the reward points
Daniel

Offline approval for shopping cart PO and contract

Hi ,
we have the requirement to have the offline approval for all the procurement documents.
please can you guide me the procedure to set up the offline approval.
i know the report /sapsrm/offlineapprovasend has to be executed , but what i want to know is what selection data i need to give to schedule the job and what all settings i need to maintain for it to work properly
please help .

Hi,
Please check note:
[1247911 - Offline Approval: Buttons not available in mails office 2007|https://css.wdf.sap.corp/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=0001247911]
This note proposes as solution
"Users with Outlook 2007 should open the mail in a window (double click)
and use the option "other actions" -> "view in browser" to see and use
all functionalities of the mail."
This is because Outlook 2007 does not support HTML forms.
Please, generate the mail in browser and check how the system works.
In order to use such functionality, you have to follow steps available
in note 1247911.
Also for more information about offline approval please read:
http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration
Thanks,
Melina

Offline approval in ECC through Outlook

Hi,
We have of requirement for offline approval of SES through Outlook .
We are in ECC 6.0 and when a User creates a SES a mail has to be triggereed to the aprrover Inbox.
The manager should be able to approve or reject directly from his outlook. the manager is not a SAP User.
Please let us know the possible alternatives to achieve this functionality,
Any documentation will be of great help.
Regards,
Raj

Hi,
you need to develop SAP Workflow (Extended notification) to be able to approve/reject in Outlook. There is a separate SAP Workflow forum in SDN, you might want to have a look that forum.
Regards

Offline approval

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