Offline FIOS box

Every time we have a power failure, our main living room box goes offline. Unplugging does not fix it.
This is one of 4 in the house, but the only one that has problems. Motorola brand
Any "home" remedies?
twosilly
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Sorry to bother everyone, I got it fixed !

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Can I send a family member to pick up a FiOS box?

I just ordered a new FiOS box to get cable in one of my bedrooms, I chose the local pickup option to save on the shipping costs. The account is in my name but I have work tomorrow so I wanted to see if I could send my son to pick it up for me, is this allowed? If so does he have to bring like a note or something?

Welcome to the Apple Community.
Can I setup Family Sharing, add her iTunes account, and share content?
No.

Two FIOS boxes in the same room, remote issues

I have two cable boxes in my living room to enjoy the football season. my only problem is that all fios boxes have the saem remote settings.
Does any one know a way to get the two boxes working separately for under 100 bucks?

I really doubt that the original poster is monitoring this discussion any more, so I will answer your question. Yes you can have as many boxes as there are inputs on the TV. Each box can output in most of the input formats of any TV. Rf output is not available on some units. For example, my rec room TV has 2 HDMI, 1 component, and 3 composite video inputs. I could have 6 boxes attached, at least. One more, if I had a cable box with an RF output.
Now my question: Why would you do that?
I once used two DVRs on one TV because I wanted to record more than 2 channels at once and have them available to that TV. If all you want is a way to swap channels quickly, buy a remote with programmable macro buttons and program them to the channels you will be watching. you can buy such a remote for under $20. Or if you only need two channels, just use the Back button with one STB to toggle back and forth.

DVDs and FIOS boxes

Is it possible to hook up my Blu Ray / DVD player to the FIOS DVR and be able to watch the DVD on TV? It seems it should be simple, but it is not going well. As FIOS box does not have HDMI in port, have had to use yellow, red white video/audio cables to connect the two. Any thoughts?

skaltenmark wrote:
Is it possible to hook up my Blu Ray / DVD player to the FIOS DVR and be able to watch the DVD on TV? It seems it should be simple, but it is not going well. As FIOS box does not have HDMI in port, have had to use yellow, red white video/audio cables to connect the two. Any thoughts?
Please disconnect that cable as soon as possible - you may damage either the STB or, more importantly to you, your blue-ray player. The component connections on th back of the DVR are OUTPUTS. There are no active video inputs on any of the Verizon boxes (component, S-Video, or composite).
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Beep sound coming from FIOS Box.

Every 15 minutes, I hear beep sound coming from my Fios Box. What is wrong?

if it's the battery back up in your garage or basement, then it's probably time to replace the battery. that normally is an alarm that the battery needs to be replaced. in your TOS when you activate your fios it describes that verizon will take care of the battery for 1 year, and after 1 year you are responsible to replace it.
battery mart on the internet is the cheapest place I have found to replace it. 16 bux plus shipping.
http://www.batterymart.com/p-12v-7ah-sealed-lead-acid-battery.html
http://www.batterymart.com/p-12v-7ah-sealed-lead-acid-battery-f2.html
I don't know if it's an F1 connector or an F2 connector, so on the website they give you a little guide, and you can look at your battery and see which one it has.
if you installed within a year, then call verizon and they should send you a new one at no cost.
there is also an alarm silence button, but I am not sure how long it makes it a silent alarm for. maybe a couple hours, maybe a couple days, someone else on here might be able to answer that.

Fios boxes in basement,common area biber laid,sales still says fios not available!

So 18 months ago, they came through and lay fiber optic in our common areas.
They installed the junction boxes in the building basement. (garden style condos)
Still sales has no record of fios available at our address.
Building next to mine has it.
What gives!!!

Community association gave them permission (thats why they came out and tore up the common areas)
Yes, I believe its an error in the database. And here lies the catch 22.
I can't get anyone to check into it... because its not in the database.
I try explaining it to the service rep like this:
"Here is what probably happened, they came out and laid the wire and then either forgot to finalize the work order, or lost it. Can you please call engineering and have management follow up on the work that was performed in the 9400 block of fairfax blvd in the 22031 area code?"
The response I get is, "We don't have any way to get in touch with engineering"

NJ Outage fried the FIOS box

My power went out in West Orange, it came back yesterday, but not Verizon. I was able to finally get a tech on the phone and after troubleshooting, he told me my Verizon BOX in the basement was fried by the Storm !!!!
First available appointment Nov 14th !!!!
This is ridicules. The box has a battery back-up. How does it get fried from a power outage !!!. I'm calling Comcast, if they can get me going before Nov 14th, I'm outta here. I love FIOS and everything, but lately things have been bad.I had service for 5 or 6 years now.
Anyone else got thier equipment fried by the storm ??

kal 123....the outage fried your Verizon Set Top Box? lol...I'm sorry but that it is just too funny. How in the world is that even possible? That doesn't even make sense. I'm from Belleville and I had a power outage too but my set top box is still working just the same now. I'm sorry your power was out for so long. Fortunately, mine was only out for half an hour and there were plenty of fallen tree limbs and power lines in my development.
From the way I see it, you have a few options. If November 14th is the earliest appointment you can get and you're going to wait for that, call Verizon and ask for a credit for all of those days you are without TV service. Verizon will grant that you. And when you call, ask if you can still get an earlier appointment. Maybe an earlier time slot has opened up. Speak up and mention that you're considering switching to Comcast! Verizon wants to keep your business and I'm sure you will be accommodated. In the meantime, you should ask if Verizon can just replace your set top box.
Another thought I had is that there are Verizon Fios TV stores. On the outside, they look the same as all the other Verizon Wireless stores that only carry cell phones. I'm not sure if any of them would service problems with your STB but you could call one of them to find out. You might get it resolved quicker that way. There aren't that many in New Jersey but there is the website which could help you locate one. I looked at it not too long ago and I think the closest one is in Paramus. However, I would definitely suggest calling first and asking before venturing out. Here is the website if you're interested:
https://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.h...
I'm not too sure that I would be buy my own battery from Radio Shack for a set top box that I am renting from Verizon.
If you ask me personally, I'm not too sure if any of the other cable companies would necessarily be better than Verizon. I think they each come with their own set of problems. Cablevision and Verizon Fios seem pretty much the same to me. lol
Good luck. I think you have to admit that in the scheme of things, it's not worth getting that upset over not having TV service for a week. It might actually do you some good and motivate you to do other things that are more interesting. Just a thought.

Can electrical surges go through the FIOS ONT Box

On Sept 8th something hit my Fios line and caused loss of equipment. There were no storms or electrical outages on Sept 8th. I was at my computer online when I got a message saying that my Ethernet was disconnected. Seconds later my system shut down. At first I had thought that I had a power failure but the lights never went out. Two computer systems that were on line are totally gone. On the third computer system the onboard Ethernet port is fried. My plasma TV HDMI port 1 is no longer useable. The cordless phones which I had just purchased two weeks ago are also fried. When this happened I lost the phone service, internet, and TV. I opened the ONT box and found that all the lights were out. I then plugged in a phone to check to see if I had a dial tone at the ONT. There was no power and no dial tone. I attempted to contact FIOS repairs using my cell phone. After being on hold for 3 1/2 hours I gave up. I called my daughter to login on line and chat with a Verizon tech. After an hour wait time she got through. The earliest available appointment to come to my home was for Sunday Sept 11th. Which meant that all my services would be down for 4 days. Yesterday, Sept 10th I noticed that some of the lights that were out on the router were back on. I tried the phones but they were still out. Then I tried the TV's. I managed to get 2 of three TV's working. The High Def TV would not come on. I disconnected the HDMI cable and attached a coaxial cable and the picture came on.Went out to the ONT box and most of the lights came back on. The internet light on the router was now lit but no activity on the Ethernet. I installed a wireless card on the machine that was still running and managed to get that online. All of my systems are plugged into surge arrestors. That includes the TV's, Router, computers and cordless phones. The Verizon tech had just left my home minutes ago. The Ethernet ports on the router were fried. The router was replaced. The DVR box that was connected to my Plasma was replaced due to the HDMI ports being fried. HDMI port 1 on my plasma was also no longer working. Switched over to HDMI port 2 and the picture came back on. Anything that was attached to the 2 computer systems were also fried. The 3rd system was offline when this had happened and the only thing that was effected was the Ethernet pot being fried. The tech said that no surge could come through the fiber optic network. If that statement is true then why were none of the surge suppressors tripped. And why would I suffer all this damage. It seems to me that the surge had come through and hit the FIOS box and anything that was connected was fried. Is this possible? I need some answers to explain just what caused this. Any help would be greatly appreciated.

There is no electrical connection between the Verizon Central Office and the ONT. It is strictly optical, so there is no conductor for the surge to travel down from the Central Office. So the ONT cannot be electrically damaged from the Optical end of the connection.
However the ONT could be damaged from Coax or Ethernet end, or the ONT power supply could be 'fried' by a surge in the local power line. The Scenario is that if the surge voltage is high enough, it breaks the isolation normally provided by the power supplies in the equipment, and can propagate down the Coax and/or Ethernet cable and/or HDMI cable from either end. . In that case the ONT can effectively be 'fried' by having the surge propagate through the Coax or Ethernet (if you have Ethernet on the ONT instead of MoCA) to the ONT. It doesn't take a whole lot of energy to fry Coax or Ethernet ports on the devices.
The typical scenario is either some sort of accident drops a high tension line onto much lower voltage transmission line (this sometime happens when a vehicle collides with, and takes down a telephone pole, or large branch falls on a line). The other scenario is a direct lightning strike on the local distribution line. Either way, equipment that is supposed to see only 120VAC can in fact seen voltages in the thousand or tens of thousands of volts until the electric company's switching equipment either clear the fault, or shut down the line(s).. In either situation, considerable damage can be inflicted on just about anything electronic that was connected at the time. The energy delivered by a lightning bolt vastly exceeds the surge protection provided by any consumer surge protector.
From where you sit, whether it is the optical end that was damaged, or the ethernet/coax end of the ONT, the ONT will no longer provide service for you.
Also my experience with home use surge arresters is they cannot handle anywhere enough energy to be especially useful.
They also assume that the surge isn't 'common mode'. BTW, I am an Electrical Engineer with education in high voltage transmisson system and insulation.

Returning a FIOS TV Box

I apologize if this is the wrong forum. Would like to return 1 of my FIOS boxes. I only use 2. Will returning the unused box lower my bill? Thanks in advance for the assist.
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Welcome to the forums. This is a place where customers help other customers. Your issue is best answered by Verizon. Use the "contact us" link at the bottom of these web pages to contact Verizon by phone or chat. You will not get an answer from them here.
Depending on your contract and the particular box in question, you will most likely be able to reduce your bill. But only Verizon can answer your question.
Good Luck
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How to hook up a magnavox dvdr to fios dvr box?

Hi, new to the forum and tried to find the answer... but can't quite find it. I have a cheapy magnavox ZC320MW8. I don't care at all to use the recording function. All I want to do is play the kids' DVDs. I'm not up on all the technical terms for various cables but I've tried using an s-video cable and also the one with the 3 different plugs on it (red, white, yellow - not sure what that's called).
I'm also at a disadvantage as the player was a floor model so we got no manual or original remote.
The TV is not HD - it's an old Zenith (I can post the model number if that helps but would need to putt the TV out to get it). I have the remote for that and for the Fios box. I'm not sure what buttons to select (DVD, AUX, etc) to get this to work.
I think I've read that the S-video cable needs to go from the 'video out' port into the s-video port in the Fios box. Is this correct? Do I also need the other cable (for audio?).
Sorry to seem such a Luddite. One of these days I'll have a bit more cash and be able to upgrade to some quality equipment!

You could hook up the cable box using the the coax cable (going from rf out on the cable box into the TV and changing the TV to channel 3 for FiOS) then hook up the DVD player using the existing red/white/yellow cables.

Connecting Ethernet device directly to Verizon fios main box.

I'm trying to connect a home security system via cat5 to the Internet. The security system is mounted to the wall in my garage next to the Fios box. Is it possible to activate the Ethernet port in the customer access panel inside the Fios box so I can run the cat5 cable to it?

If you're asking if the ethernet port in the ONT can be activated in addition to the coax WAN connection to your router, the answer is no. Only one form of WAN connection can be active at a time.

FIOS cable box Error

I have a fios box - motorola QIP2500-3 - and the display says "Err4". I tried turning it off and on as well as unplugging it but the error wont go away. What is this error and how do I fix it?
Thanks!

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Boot_Error_Codes
Eb 04
Flash programming failed
After software object download complete and FP is displayed
Contact headend operator
That is an eb code, yours is an err code, which is probably just an updated boot error code, in either case it may not be one you can recover by yourself. you can try to verify that you don't have anything obstructing the flow of data communications between that box and the fios network, meaning re-tighten the coax cables and verify that you're getting a signal in that room (maybe bring a working box over to make sure that room isn't dead) other than that though, if you verify that you're getting good coax communication then you may be ready for a new cable box.

Sync AV on Multiple FIOS Cable Boxes??

I am trying to set up multiple cable boxes in different rooms that are near each other, so that when I want to display different programs in different rooms, I can, but when I want to have the same program running on all boxes, they will display the program in perfect sync with each other. What I am finding is that, sometimes they are in sync, and sometimes they are off by 4-5 seconds. All FIOS boxes are running cable to the box with HDMI to the viewing source. Any ideas of how to fix the out-of-sync issue or otherwise accomplish what I am trying to do? Thanks!

I'm not sure how Verizon can correct this issue.
Delays can be introduced by hardware utlization (DVR with only 1 remote is going to react differently than with 4) or network delays (type of coax, length of run between remote and VMS).
I had a similar issue with old DVR and STBs. DVR would buffer the signal as it was recording and playing.
Not sure why Quantum shouldn't be any different.
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Comcast to FIOS questions

I am considering switching from comcast to Verizon FIOS. I have questions that have not yet been answered for me. Until they are, I will not be able to make the switch.
1. After the main FIOS comes into the house, does it then use the existing COAX cable to connect to my TV sets? I have gotten conflicting answers on this.
2. With my current Comcast set up, I have two DVRs on the main TV so that I can record more than 2 shows at the same time. Each DVR has a separate remote control since they are different manufacturer models. I have read that will not be possible with the Verizon FIOS setup. What alternate solutions are there?
3. In my current set up, the cable comes into the house and then the COAX cable is split multiple ways so that it feeds my computer and wireless router (via the Comcast cable modem) and also feeds to my main TV on the first floor (split again to go to the two DVRs) and via COAX to an upstairs bedroom. If those various COAX hook-ups can be used for the TV, then things are good. If a new cable needs to be pulled for the upstairs TV, then that is not so good.
4. The current telephone connection box is on the opposite side of the house from where the Comcast cable enters the house. The FIOS box on the street is on the same side of the house as the telephone connection box. How will the technician come into the house? Will the existing copper phone lines still be used?
5. With respect to #2 above, what about using TIVO. If I get a TIVO box and their subscription for my second DVR, what fees from Verizon will be required to make it work (e.g. cablecard, etc.).
6. With respect to #3 above, that upstairs TV is currently using just a digital adapter box (Comcast just raised the rental fee for that from $0 to $1.99 per month). I don't need any sort of DVR up there -- does Verizon have a similar device and what will its rental fee be.

Note that these forums are for customer to customer assistance. You won't find Verizon answering specific service or pricing questions here. For that, you need to contact them directly through the methods listed on their "contact us" web page.
FiOS is fiber to the home. At the home, a device called an ONT converts the fiber to coax and telephone. The ONT can be mounted inside or outside. A power supply with a backup battery is installed inside near an AC outlet.
Once the ONT is installed, it connects to your existing coax network for TV and internet. It connects to your existing phone wire for phone. If the ONT is far from an existing connection point for either, then the technician will need to run new coax and/or phone wires.
The Verizon router connects to the in-home coax network. The coax provides both the WAN connection to the ONT and a LAN connection that is used by the set-tops. In home computer equipment connects to the router's WiFi and wired Ethernet ports. The router can be located anywhere with access to a coax, power, and whatever computer equipment needs to be near it.
Verizon does have low cost set-top boxes. You'll need to contact them for the details.
It may be possible to get two different models of DVR, but unlikely. Note that Verizon supports multi-room DVR, so you could put them in different rooms and be able to access all recordings on both DVRs. Another solution is to use IR remote sensors on both boxes and locate the sensors far enough apart that you could point the remote in different directions to select which box you control.
It's impossible for anyone on this forum to know how they'd do the install at your home. Your best bet is to read more info on the web (on Verizon's pages as well as places like dslreports) and talk directly to Verizon.
Good Luck.
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Macbook pro not connecting wirelessly to my FiOS

I just got a Macbook Pro last Wednesday immediately after having Verizon FiOS installed in my house on Tuesday. Unfortunately I can't get Airport to connect to the internet at my house. I would say it's just FiOS but my neighbor has the exact same service and I can connect fine over there. One thing I've probably done wrong is to have changed the Airport settings so now it says my network is using 802.1x. Is there anyway i can reset my airport settings to the factory original?

axeman310,
We will need more information than you have provided. "Airport" settings? On what? On an Airport wireless router, connected to your FiOS box? On your MBP? Or are you calling the Actiontec router that normally comes with FiOS "Airport?"
What says your network is using "802.1x?" Your MBP? A router? If a router, how is it telling you this? And, do you really mean to write "802.1x?" Or should that be "802.11x?"
We need much more information.
Scott

Offline FIOS box

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