Offline In-House AdobeUpdater Server

Question

Hi, here is my problem
I setup an In-House AdobeUpdater Server in my office with the new AUSST 2.0 to download the updates only one time and permit to my workstations to be updated.
this work very well on my first Network "A" who has access to the internet.
but I have another Network "B" who has not access to the internet. and when I update a workstation with Creative Suite it stocks on the update of InDesign.
I put the log level to "10" and saw that AdobeUpdater was looking for an url on the web directly : Http://crl.adobe.com/aum.crl
so the update hang at this request and never continue.
someone has this problem before?
and is it a requirement to have access to the INTERNET when setuping an In-House Server??
thanks
François Hébert

Answer 1

Hi,
To investigate the issue, we would need following log files from your client machines.
For Win clients, please collect and send the logs as follows:
1.      Go to following location
a.  Win Vista and higher: <os-drive>:\Users\AppData\Local\Adobe\AAMUpdater\1.0\
b.  Win XP: <os-drive>:\Documents and Settings\<user>\Local Settings\Application Data\Adobe\AAMUpdater\1.0\
2.      Open file AdobeUpdaterPrefs.dat in notepad.
3.      Search for <logLevel>2</logLevel> entry.
4.      Change the above to <logLevel>10</logLevel> and leave rest of the file as it is.
5.      Save and close the AdobeUpdaterPrefs.dat file.
6.      Try updating now.
7.      Send in zipped 1.0 folder from the location mentioned in step 1
For Mac clients, please collect and send the logs as follows:
1.      Go to following location
a.       Mac OS: ~/Library/Application Support/Adobe/AAMUpdater/1.0/
2.      Open file AdobeUpdaterPrefs.dat in notepad.
3.      Search for <logLevel>2</logLevel> entry.
4.      Change the above to <logLevel>10</logLevel> and leave rest of the file as it is.
5.      Save and close the AdobeUpdaterPrefs.dat file.
6.     Try updating now.
7.      Send in zipped 1.0 folder from the location mentioned in step 1
You may directly send in the log files to me at [email protected]
Thanks,
Manju Bansal
(Adobe Updater Team)