Offline pdf downloads stuck...

Hi guys, I hope this is the right place to ask about this.
I've been trying to grab some of the CS6 offline help files that are now appearing, but for each one things seem to get stuck 'Pending Intergration'. When I initially try and download them, they get stuck apparently extracting the finished downloads. Obviously this isn't the case, as they're typically less than 10 megs.
Any ideas? The Help program really is poorly coded (on my Mac I often need for force quit it, because it refuses to quite otherwise) but despite this, I assume downloads should work

Hi all: if you are seeing a "Pending integration" message that goes on and on, then there is probably an issue with corrupt configuration files. Please try deleting the following files to clear the cache:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Then restart the Help Manager to reinvoke the download and PDF installation.

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Offline pdf downloads stuck...

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