Oh Dear BT has upgraded downgraded my line

Well they declared it as an upgrade but
The speed is the same
My netgear kept dropping out every couple of minutes where previously it would stay connected for weeks
The homehub which I reconnected is, well.... a homehub so obviously I want to go back to the netgear
Does anyone know what they will have done because all they seem to have achieved is to force me back to using a homehub, which drops out every few hours and totally lost itself around 11:00 this morning until I got home, investigated and did a reboot. My daughter couldn't use the internet for her university work due to BT's "UPGRADE"
Don't you just love them
Why do upgrades always come with a downgrade
Solved!
Go to Solution.

Hi neilmorgan,
If the line has just been moved onto the ADSL2 network then your broadband could be going through another stabilisation period.
If you could drop me an email to [email protected] with your BT account and telephone number and a link back here I'll be happy to see what the story is.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    Ok I will try to cover everything I can...
    Elmakai wrote:
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