OIM 11gR1 - Request Stuck in "Obtaining Operation Approval"

Hi Guru,
we are having a problem with oim11gr1, the Request from the user are stuck on "Operation Obtaining Approval" status even though the approval workflow process has complete.
This issue also happened with Request that only use Auto Approval process provided by OIM11gR1, doesn't use custom approval with SOA-BPEL.
Is this a bug in OIM 11gR1? How do we fix this?
Need help guys.
Thank you,
Heri

Hi Bikash,
We use OIM 11g version 11.1.1.5.0, we haven't apply any patches yet. Do you have recommendation what patch(s) that we should apply?
Not all request with that spesific type, but only for some request (intermittent). Some request that use approval workflow from soa-bpel also sometimes stuck on "Obtaining Operation Approval" or "Request Complete" but doesn't trigger provisioning process.
Please help.
Best Regards,
Heri

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Duration
(in ms) Error Time
2226       2013-01-22 12:30:11.023
2006       2013-01-22 12:30:10.827
2833       2013-01-22 11:38:56.813
2026       2013-01-22 11:15:28.490
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10910    2013-01-18 11:14:33.673
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2230       2013-01-18 11:08:30.330
2130       2013-01-18 11:08:25.737
3506       2013-01-18 09:00:15.453
4390     2013-01-17 11:44:55.243
9793     2013-01-17 11:44:55.233
6216     2013-01-17 11:44:54.317
4800     2013-01-17 11:44:54.313
8443     2013-01-17 11:44:54.313
2006     2013-01-17 11:44:52.980
3143     2013-01-17 11:44:50.850
3760    2013-01-17 11:44:47.697
3406      2013-01-17 11:44:47.693
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3 2013-01-17 11:44:50.560
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3 2013-01-17 11:44:46.117
3 2013-01-17 11:44:46.000
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What's it doing during these bad transactions? Is there a difference between what those are doing and what the fast ones are doing?
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ItemSchema.Attachments,
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ItemSchema.DateTimeSent,
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EmailMessageSchema.From,
EmailMessageSchema.CcRecipients,
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The timeout is occurring on the client so it not a particular error that's being returned by the server.
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server.timeout = 300000;
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a job for your Network admin to determine with server and network monitoring. I would suggest you check the EWS.Log on the Exchange server to see what happened at that time.
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you generally have a larger problem.
Cheers
Glen

OIM 11gR1 - Request Stuck in "Obtaining Operation Approval"

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