OIM - BMC Remedy Connector
Hi,
OIM Version - 9.1.0.2
BMC Remedy Version - BMC_Remedy_UM_9.0.4.12.0
I am getting the Below exception while provisioning a user to BMC Resource.
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.SERVER - Error encountered in save of Data Object com.thortech.xl.dataobj.tcScheduleItem
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.SERVER - Class/Method: tcDataObj/save encounter some problems: com/remedy/arsys/api/ARException
java.lang.NoClassDefFoundError: com/remedy/arsys/api/ARException
at java.lang.Class.forName(Class.java:169)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:125)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy70.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - DB read: select err_key, err_code, err_desc, err_rowver, err_remedy, err_count, err_last_occurance, err_action, err_help_url, err_severity from err where err_code='DOBJ.THROWABLE_IN_SAVE'
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.PERFORMANCE - Query: DB: 0, LOAD: 0, TOTAL: 0
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - Class/Method: tcDataBase/rollbackTransaction encounter some problems: Rollback Executed From
java.lang.Exception: Rollback Executed From
at com.thortech.xl.dataaccess.tcDataBase.rollbackTransaction(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.rollback(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.doRollback(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy70.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - Class/Method: tcDataBase/setTransaction: ##########setTransaction getting called from: #######
Thanks in Advance,
Sandeep.
Hi,
The Response Code has been set in Adapter for "BMCCreateUser".
And it has been mapped in the Process Task of BMC Create User. Below are the Response Codes Mapped in Process Task.
UNKNOWN -- R
PASSWORD_MISMATCH -- R
ERROR -- R
FIXED_LICENSE_LIMIT_CROSSED -- R
EMPTY_EMAILADDRESS -- R
LOGIN_ALREADY_IN_USE -- R
SUCCESS -- C
And it am getting the following error in the xel logs after provisioning.
===================================================================================
===================================================================================
INFO,27 Mar 2012 12:33:45,666,[XELLERATE.PERFORMANCE],Query: DB: 1, LOAD: 0, TOTAL: 1
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:129)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy66.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: java.lang.UnsatisfiedLinkError: no arjni70 in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1738)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1029)
at com.remedy.arsys.api.Proxy.<clinit>(Proxy.java:52)
at com.thortech.xl.integration.hostAccess.BMCUser.<init>(Unknown Source)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:129)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
===================================================================================
===================================================================================
Thanks,
Sandeep D.
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Has anyone created a custom connector in SAP Netweaver Identity Management with the Connector Development Kit to BMC's Remedy ticketing system? If so, how complex was the level of integregration?
Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg -
SCCM & BMC Remedy integration thru Orchestrator
Hi, I see same question has been asked in the past with older versions of SCCM, BMC and Opalis...but would like to know if there are any specific benefits or advancements or even higher feasibility of implementing below, using Orchestrator
1) Data load: Load HW/SW Inventory from SCCM into BMC Remedy System. Is it even possible to load Asset Intelligence data so that both systems can correlate common data
2) Create a flow which connects both BMC remedy & SCCM using
Orchestrator
a) End user to raise a request in BMC remedy system
b) Shoots an email to Assset Mgmt & Mgr etc for approvals
c) Record their approvals back (thru email or over webisite/url)
d) If approved to create an instruction (deployment) in SCCM for that system
e) Retrieve the status codes received by SCCM, if successful then short mails to user & service desk
f) Modify BMC Remedy Asset Mgmt for that software to reduce availability by one count
g) Close the ticket or any other simpler connectors available out there ?
VasuHi,
with the Orchestrator and the IPs you cann create such a flow
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-kelverion/ip-atrium
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-kelverion/ip-remedy
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-microsoft/integration-pack-fuer-system-center-configuration-manager
Regards,
Stefan
www.sc-orchestrator.eu ,
Blog sc-orchestrator.eu -
OIM-BMC libraries of linux 64bit
Hi Everyone,
Currently I am integrating OIM9102 with BMC Remedy user Management 7.6_04 using BMC User management connector.
As per BMC team there are no 64bit compatible libraries for arjni70.so. Please let me know if anyone would have integrated with the above combination.
Following is the exception:
Caused by: java.lang.UnsatisfiedLinkError: no arjni70 in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1738)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1029)
at com.remedy.arsys.api.Proxy.<clinit>(Proxy.java:52)
Best Regards,
Pavan KattamuriHi,
From the released certified matrix that:
1,Oracle 10g-64bit has been certified on Oracle Unbreakable Linux Release 5 x86-64
2,64bit Oracle Unbreakable Linux Release 5 & 10g have been certified with Oracle Real Application Cluster(RAC)
So,be assured to deploy them.
Regards
Terry -
Prototype for BMC Remedy using Oracle Identity Manager 9.0.3.
Hi,
I need to develop the connection prototype for BMC Remedy using Oracle Identity Manager 9.0.3.
Is there any trail version of BMC Remedy to download, if its there can any one provide the link to downloadThe connector usually starts by trying to connect to the target system so you probably won't get too much useful information into the logs if the target system isn't present.
I have built "faked" target systems for connections that uses web services as it is easy to generate a web service that just writes the content of the call into a log. Depending on what kind of connection technology the Remedy connector is using this may or may not be an option.
Best regards
/M -
Remedy Connector namespace issue
Priority of Inquiry (H/M/L): H
SR (number + severity):6457438.993+2
Product (component + version):1370+10.2.0.3.0
OS (vendor + version):46/Linux x86+2.6.9-22.ELs
Type of Assistance (Technical/Escalation/Corroboration):Technical
Details: [Well-formed details of the customer problem/inquiry; reproducible test cases; uploads of trace/log files; troubleshooting details, etc.]
Problem statement: Customer getting SOAP message error for namespace while trying to generate a ticket through remedy connector.Email notification for the same UDM is working fine but for remedy connector it throws the following errors:
2007-09-24 18:43:37,375 [DeliveryThread-JAVA1] ERROR common.intg delegateRequest.66 - [SOAPException: faultCode=SOAP-ENV:Client; msg=Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.; targetException=java.lang.IllegalArgumentException: Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.]Following is the description of the process
Customer has used Remedy_DefaultCategory_LowPriority.xsl and created notification rule for the same.
Now whenever an alert is generated by our UDM, in the ?Alert_History? no details are displayed and in OMS_HOME/sysman/log/emoms.log file following error message is displayed
2007-09-24 18:43:37,375 [DeliveryThread-JAVA1] ERROR common.intg delegateRequest.66 - [SOAPException: faultCode=SOAP-ENV:Client; msg=Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.; targetException=java.lang.IllegalArgumentException: Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.]
Any help provided would be appreciated and would be helpful in proceeding with the mentioned issue. -
BMC Remedy Integration with SCORCH and AD
Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg -
BMC Remedy and SAP integration question
Hello Gurus,
My client would like to integrate BMC Remedy and SAP via Web Services, The steps we took to achieve this were:
1) Went into BMC Remedy Developers studio and created a WSDL file with the selected forms we would like to pull into SAP
2) Tested this in SOAPUI 4.0 which worked perfectly and gave us the results we were looking for
3) Went into SAP, Created Proxy in SE80 using the WSDL file, Created port in LPCONFIG and activated
When we go to test this is SE80 however and we input the same parameters that are in SOAPUI 4.0 we are getting the error below:
SOAP:1001 CX_SXML_PARSE_ERROR:SXML reader/writer exception. Error while parsing on the XML stream: undeclared Namespace
To me it appears that SAP is having an issue reading the URN instead of Http but that is what BMC is spitting out when you create a WSDL file in thier BMC developers studio
Here is my WSDL file below and is there something that needs to be changed in this file so that SAP can parse the information??
<?xml version="1.0" encoding="UTF-8" ?>
- <wsdl:definitions targetNamespace="urn:WSDL_CRQ_TM_BADI" xmlns:s0="urn:WSDL_CRQ_TM_BADI" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <wsdl:types>
- <xsd:schema elementFormDefault="qualified" targetNamespace="urn:WSDL_CRQ_TM_BADI">
<xsd:element name="New_GetList_Operation_0" type="s0:InputMapping1" />
+ <xsd:complexType name="InputMapping1">
- <xsd:sequence>
<xsd:element name="Qualification" type="xsd:string" />
<xsd:element name="startRecord" type="xsd:string" />
<xsd:element name="maxLimit" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
<xsd:element name="New_GetList_Operation_0Response" type="s0:OutputMapping1" />
- <xsd:complexType name="OutputMapping1">
- <xsd:sequence>
<xsd:element minOccurs="0" name="Request_id" type="xsd:string" />
<xsd:element name="Change_Req_Status" type="s0:Change_Req_StatusType" />
<xsd:element name="Description" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
- <xsd:simpleType name="Change_Req_StatusType">
- <xsd:restriction base="xsd:string">
<xsd:enumeration value="Draft" />
<xsd:enumeration value="Request For Authorization" />
<xsd:enumeration value="Request For Change" />
<xsd:enumeration value="Planning In Progress" />
<xsd:enumeration value="Scheduled For Review" />
<xsd:enumeration value="Scheduled For Approval" />
<xsd:enumeration value="Scheduled" />
<xsd:enumeration value="Implementation In Progress" />
<xsd:enumeration value="Pending" />
<xsd:enumeration value="Rejected" />
<xsd:enumeration value="Completed" />
<xsd:enumeration value="Closed" />
<xsd:enumeration value="Cancelled" />
</xsd:restriction>
</xsd:simpleType>
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo" />
- <xsd:complexType name="AuthenticationInfo">
- <xsd:sequence>
<xsd:element name="userName" type="xsd:string" />
<xsd:element name="password" type="xsd:string" />
<xsd:element minOccurs="0" name="authentication" type="xsd:string" />
<xsd:element minOccurs="0" name="locale" type="xsd:string" />
<xsd:element minOccurs="0" name="timeZone" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
</xsd:schema>
</wsdl:types>
- <wsdl:message name="New_GetList_Operation_0SoapIn">
<wsdl:part element="s0:New_GetList_Operation_0" name="parameters" />
</wsdl:message>
- <wsdl:message name="New_GetList_Operation_0SoapOut">
<wsdl:part element="s0:New_GetList_Operation_0Response" name="parameters" />
</wsdl:message>
- <wsdl:message name="ARAuthenticate">
<wsdl:part element="s0:AuthenticationInfo" name="parameters" />
</wsdl:message>
- <wsdl:portType name="New_Port_0PortType">
- <wsdl:operation name="New_GetList_Operation_0">
<wsdl:input message="s0:New_GetList_Operation_0SoapIn" />
<wsdl:output message="s0:New_GetList_Operation_0SoapOut" />
</wsdl:operation>
</wsdl:portType>
- <wsdl:binding name="New_Port_0SoapBinding" type="s0:New_Port_0PortType">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http" />
- <wsdl:operation name="New_GetList_Operation_0">
<soap:operation soapAction="urn:WSDL_CRQ_TM_BADI/New_GetList_Operation_0" style="document" />
- <wsdl:input>
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal" />
<soap:body use="literal" />
</wsdl:input>
- <wsdl:output>
<soap:body use="literal" />
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
- <wsdl:service name="WSDL_CRQ_TM_BADIService">
- <wsdl:port binding="s0:New_Port_0SoapBinding" name="New_Port_0Soap">
<soap:address location="http://phl-sbx207:8080/arsys/services/ARService?server=PHL-SBX207&webService=WSDL_CRQ_TM_BADI" />
</wsdl:port>
</wsdl:service>
</wsdl:definitions>
Edited by: David Milano on Aug 9, 2011 8:23 PM
Edited by: David Milano on Aug 9, 2011 8:25 PM
Edited by: David Milano on Aug 9, 2011 8:26 PMHere is my WSDL file below and is there something that needs to be changed in this file so that SAP can parse the information??
<?xml version="1.0" encoding="UTF-8" ?>
- <wsdl:definitions targetNamespace="urn:WSDL_CRQ_TM_BADI" xmlns:s0="urn:WSDL_CRQ_TM_BADI" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <wsdl:types>
- <xsd:schema elementFormDefault="qualified" targetNamespace="urn:WSDL_CRQ_TM_BADI">
<xsd:element name="New_GetList_Operation_0" type="s0:InputMapping1" />
+ <xsd:complexType name="InputMapping1">
- <xsd:sequence>
<xsd:element name="Qualification" type="xsd:string" />
<xsd:element name="startRecord" type="xsd:string" />
<xsd:element name="maxLimit" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
<xsd:element name="New_GetList_Operation_0Response" type="s0:OutputMapping1" />
- <xsd:complexType name="OutputMapping1">
- <xsd:sequence>
<xsd:element minOccurs="0" name="Request_id" type="xsd:string" />
<xsd:element name="Change_Req_Status" type="s0:Change_Req_StatusType" />
<xsd:element name="Description" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
- <xsd:simpleType name="Change_Req_StatusType">
- <xsd:restriction base="xsd:string">
<xsd:enumeration value="Draft" />
<xsd:enumeration value="Request For Authorization" />
<xsd:enumeration value="Request For Change" />
<xsd:enumeration value="Planning In Progress" />
<xsd:enumeration value="Scheduled For Review" />
<xsd:enumeration value="Scheduled For Approval" />
<xsd:enumeration value="Scheduled" />
<xsd:enumeration value="Implementation In Progress" />
<xsd:enumeration value="Pending" />
<xsd:enumeration value="Rejected" />
<xsd:enumeration value="Completed" />
<xsd:enumeration value="Closed" />
<xsd:enumeration value="Cancelled" />
</xsd:restriction>
</xsd:simpleType>
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo" />
- <xsd:complexType name="AuthenticationInfo">
- <xsd:sequence>
<xsd:element name="userName" type="xsd:string" />
<xsd:element name="password" type="xsd:string" />
<xsd:element minOccurs="0" name="authentication" type="xsd:string" />
<xsd:element minOccurs="0" name="locale" type="xsd:string" />
<xsd:element minOccurs="0" name="timeZone" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
</xsd:schema>
</wsdl:types>
- <wsdl:message name="New_GetList_Operation_0SoapIn">
<wsdl:part element="s0:New_GetList_Operation_0" name="parameters" />
</wsdl:message>
- <wsdl:message name="New_GetList_Operation_0SoapOut">
<wsdl:part element="s0:New_GetList_Operation_0Response" name="parameters" />
</wsdl:message>
- <wsdl:message name="ARAuthenticate">
<wsdl:part element="s0:AuthenticationInfo" name="parameters" />
</wsdl:message>
- <wsdl:portType name="New_Port_0PortType">
- <wsdl:operation name="New_GetList_Operation_0">
<wsdl:input message="s0:New_GetList_Operation_0SoapIn" />
<wsdl:output message="s0:New_GetList_Operation_0SoapOut" />
</wsdl:operation>
</wsdl:portType>
- <wsdl:binding name="New_Port_0SoapBinding" type="s0:New_Port_0PortType">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http" />
- <wsdl:operation name="New_GetList_Operation_0">
<soap:operation soapAction="urn:WSDL_CRQ_TM_BADI/New_GetList_Operation_0" style="document" />
- <wsdl:input>
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal" />
<soap:body use="literal" />
</wsdl:input>
- <wsdl:output>
<soap:body use="literal" />
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
- <wsdl:service name="WSDL_CRQ_TM_BADIService">
- <wsdl:port binding="s0:New_Port_0SoapBinding" name="New_Port_0Soap">
<soap:address location="http://phl-sbx207:8080/arsys/services/ARService?server=PHL-SBX207&webService=WSDL_CRQ_TM_BADI" />
</wsdl:port>
</wsdl:service>
</wsdl:definitions>
Edited by: David Milano on Aug 9, 2011 8:23 PM
Edited by: David Milano on Aug 9, 2011 8:25 PM -
BMC Remedy Integration with AD using a Web Service
Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"Duplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
AD-OIM password synchronization connector error
Hi,
I have installed the AD password synchronization connector 9.1.1. to Windows 2003 SP2 server successfully. When I reset the users password I can see from the 20091217OIMMain.log file the following errors:
Debug [12/17/2009 2:08:31 PM] The SOAP start element is
Debug [12/17/2009 2:08:31 PM] <SPMLv2Document xmlns="http://xmlns.oracle.com/OIM/provisioning">
Debug [12/17/2009 2:08:31 PM] The SOAP end element is
Debug [12/17/2009 2:08:31 PM] </SPMLv2Document>
Debug [12/17/2009 2:08:31 PM] The path is
Debug [12/17/2009 2:08:31 PM] /spmlws/HttpSoap11
Debug [12/17/2009 2:08:31 PM] End of sgsloidi::setParameters
Debug [12/17/2009 2:08:31 PM] <env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><env:Header/><env:Body><env:Fault xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns="">env:Server</faultcode><faultstring
xmlns="">Internal Server Error</faultstring><faultactor xmlns=""></faultactor></env:Fault></env:Body></env:Envelope>
Debug [12/17/2009 2:08:31 PM] Inside sgsloidiOIMGeneralErrorHandler
Debug [12/17/2009 2:08:31 PM] Unable to update USR_NAME. There are error messages in the searchReponse. Please check log for details
Debug [12/17/2009 2:08:32 PM] Password updation failed in child process
Where is this searchResponce log file? I tried to see all the Windows log files, which has been updated after my password reset, but none of them has any errors which makes sense or the time would match. Also in 20091216043_PasswordChange.log everthing seems to go okay.
SPML web service is deployed and up and I can hit that URL from my machine. I don't get any printouts to the OIM log file.
Any ideas...? Thanks a bunch!
-J-1. Check your ports, make sure they are open.
2. For password sync you'll need to have SSL certificates configured so AD, OIM and the connector can talk securely. Make sure the proper keystore is used and certificate is present on all 3 (the connector includes the guide to install them)
With the above I got my connector working to this point. Hope that helps.
- JP -
Hey
We are using BMC Remedy 8.1 but there are some checkboxes which are not displayed the version of firefox is 24.4.0 any help will be appreciated, any solution how to enable otPlagiarism, paraphrasing and downloading largeamounts of >information from external sources, will
not be tolerated and will be >dealt with severely.
You will receive no marks for work that is not yourown. Your work may >be subject to checks for
originality which can include use of an >electronic
plagiarism detection service.Hey, the OP didn't read the rest of the assignment so why should they read that part? -
Hi,
If there is no Out of the box connector available for any application, then we connect to remedy , send the user information, open a ticket and create accounts in particular application. My question is it possible to create multiple tasks under one ticket like Novell account creation, provisioning user desktop or do we have to raise separate tickets for each task
Edited by: user12859362 on May 7, 2010 1:14 AM
Edited by: user12859362 on May 7, 2010 1:15 AM
Edited by: user12859362 on May 11, 2010 3:11 AMHi Darrel,
There is a chapter in the Enterprise Manager Advanced Configuration Guide about how to set up Remedy Connector.
Maybe you are looking for
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Hello All, I am facing one problem. I did MIGO with Only refer excise invoice. Now what are the steps for capturing & posting the excise. I am aware about J1iex but is there any other procedure?
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Itunes backup function on older Mac operating systems
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I have to create applications that go into environments that are regulated by folks like the FDA. This means that when the apps are deployed we want to have a script that demonstrates the correct components are installed in the right place. This requ