Ok heres the deal, I have 3.1.3 on my Touch 32gb and I downloaded the oh so fabulous iOS 5.1.5 or whatever and now its "backing up iPod touch" but it gets stuck at like 1/4 the way thru the process and it doesn't complete. Whats the problem?

Can someone please help me? I can't believe they charge you to ask them a question this has to be the worst customer service by any company I've ever seen.

Alternatively - you could ask the question in these discussion pages - for free!
Now there's a thought. Apple actually provide free access to free information from other people who use iPods. Wow!
So to your problem. Which generation of iPod Touch do you have and where and how did you get iOS 5? Use this page http://support.apple.com/kb/HT1353 for help in identifying your model. You need to do this (and then tell us) because older versions of Touch cannot install iOS 5 and the fact that you have iOS 3.1.3 on your iPod is cause enough to ask which model you have.
1st gen Touch can install up to iOS 3.1.3
2nd gen Touch can install up to iOS 4.2.1

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You buy one and only one download.
As it should have been transferred to your computer when you synced, you can contact itunes support and ask for an exception.
http://www.apple.com/support/itunes

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Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

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[http://support.mozilla.com/en-US/kb/Safe+Mode]
''Don't select anything right now, just use "Continue in SafeMode."''
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[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

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