OK, I sent my Zen Micro into Creative Warranty Service with "the notorious busted headphone ja

Been almost a week and the RMA confirmation webpage says "PRODUCT NOT YET TESTED".
Will my broken unit get repaired or will Creative send me a new unit (7month old unit)?
Question also is , will I have more of the same with the repaired/ replaced unit. I really babied the unit and feel that a 7 month old device costing $235.oo bucks should have held up better. After reviewing some of the posts, seems like everybody has the same problem sooner or later. Also, does my year warranty start over when I get my unit back?
Truly,
Curious George:angry:

My headphone jack suddenly gave in after 6 months....
I sent mine back to the address in England on the RMA label via Special Deli'very. It was signed for at the address in the morning of 29th June 2005 (next day). The RMA website was not updated to say it had been received until th July 2005.
I called Creative Support to ask what was going on/what the delay is? They replied that th July was when it arri'ved at Creative in Ireland. I asked why they didn't get me to send it to Ireland in the st place as I could have got it there next day rather than after 9 working days - they couldn't answer.
I asked whether the RMA had started being processed from the 29th June (when it arri'ved at the address requested) or th July (the date listed on the RMA website) - they said the 29th June - however they couldn't find anything on their system to say that date. I can only therefore assume my RMA processing period will only start th July (9 working days after it arri'ved at the address I was told to send it to) - but no-one can confirm this.
I then discovered that there are no black Micro's in stock to send to me anyway - and no date for stock to come in.
So, not a happy camper...will likely never buy a Creative product again after this experience of service.

Similar Messages

Hangup Zen Micro - displaying CREATIVE l

My Zen Micro hangs. When the battery is inserted it lights up, and displays the "Creative" logo and there it stucks. If I try reload/reset from the special menu it also sto
ps.
I have had a situation like this earlier but somehow it fixed it self.... I started off with flat batteries and somehow they charged up at least some . When I put it into the poweroutlet it dont display charging symbol now. But it flashes/glows like regular charging. Do anybody now if this glowing up and down means that it REALY charges.
For the the case the voltage is wrong 0/220 adapter i try to connect it to a regular PC /USB that not has Creative software installed. Again it lights up and glows/flash, does it realy charge?
. I read somewhere that you had to have Creative SW installed at PC to charge it from a PC. Right/wrong?
Greatful to any hint that can get my "perfect" Zen Micro work again.
I bought the Zen Micro in November at has not updated firmware (since it has been working ok until now, and I am realy stucked)

The hanging is quite a common problem, search the FAQ and the forum for other peoples posts and have a look at whats suggested to them.
it was introduced to the newist firmware that the player cna charge off any computer without drivers installed on that computer.so it all depends on your firmware version.
i think if its not showing the battery bars moving then its not charging, if it shows the plug its finished charging.not sure.

Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

Hi Dima,
Please refer to the help documents below:
Troubleshoot Creative Cloud download and install issues
Error downloading, installing, or updating Creative Cloud applications
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I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized.

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized. The symbol states the songs were downloaded from iCloud. I would like to get them to play so that I can make a playlist, and burn a CD.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

HT5624 Restore back up of my iPhone-password not recognised. After restore, itunes can not restore because it says the password is incorrect. But I can sign into my apple account with the password.

Restore back up of my iPhone-password not recognised. After restore, itunes can not restore because it says the password is incorrect. But I can sign into my apple account with the password. My iPhone is now set to factory settings as a new phone, what can i do to access the back up from my phone before I reset it.

That does happen. It depends on how hard the server is being hit, as well as the connection speed of your system. If you are on a windows system, you will want to disable any antivirus or firewall software during the download.

While downloading the latest IOS update to my iPhone 4, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy

I bought by mistake the 9.99$ creative suit along with the 19.99$ one. I need to cancel the first, how is it done?

I bought by mistake the 9.99$ creative suit along with the 19.99$ one.
I need to cancel the first and stick nwith the second, how is it done?

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

Zen Micro - Does Creative care about making their product work or can someone help

My patience for Creative has just about run out. I am hoping someone can help me because obviously Creative cannot. I bought this Zen Micro in 2005. From the very first day I had problems. I bought it for use with Napster (which I have never had any problems with).
Back then, I had free telephone support, which I no longer have. I guess Creative realized how long they'd be on the phone with everyone since their products need constant technical support. Anyway, they told me that their software was only BETA for Napster. I never would have purchased it if I had known this. My original problems were that if I shut off the player, I would lose everything I had transferred to it. I believe that updates since then have fixed it. I also learned how to avoid this - I locked the device and let it go into idle shutdown. This would allow the device to start up normally next time.
My problems now are as follows. It STILL (two years later) is freezing if I try to transfer more than 5 or 6 tracks. Freezes with no way to fix it unless you unplug it while it's docked. I had to pull out the battery to get it to restart. Now it's lost all my playlists (although the songs are still there) and if I play a song, all the information is gone. You can hear the song but the screen just says something about going to play mode to play a song - while the song is playing. Also, my computer is now not recognizing that the player is connected so I can't get it to connect to Napster to even try to re-start my transfers. I've rebooted the computer and the player. Now I have no idea what to do. I tried to update the driver from Creative but if the computer isn't noticing it's connected, now can I get it to update?
I will never, ever buy a Creative again. But for now, can anyone help me?

I did not post "rulezbecca" just replied to it. I have the same problem though.
I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

Anyway to turn the Zen Micro into a 'simple' MP3 play

Hi,
I'm a budding music composer writting dance music. I've had a 6gb Zen micro now for a couple of weeks, and its really infuriating.
I really dont want it to use MP3 tags. All I want it to do is function simply like the MUVO and previous MP3 players. For instance, if I have a directory containing MP3's and I want to be able to plug it in to the PC, the PC recognise it as a hard dri've, then I just want to drag the folder containing MP3's to it just like a portable harddri've. When I disconect the Zen from the PC, I would like it to just play the MP3's - not resort the file order within the directory using the MP3 tags.
It was simple on the older MP3 players from creative - drag and drop worked perfectly - I could even use the device to move MP3's from one location to another.
I've tried installing all the available firmware versions, but they all seem to use the MP3 tags.
If I cant fix this, then I'm gonna have to get rid of it - which is a shame, because apart from this really annoying 'feature' its quite a nice player.
Also - the device isn't recognised by MAC's - and I really dont want to have to carry the software CD around with me to achieve this.
Does anyone have any answer to these problems ?
Yours hopefully,
Toneski.

The Micro only works by tags, unfortunately. There was a petition on here some time ago to support both tag and file-based sorting, you might want to add your name to that.
There are some pretty nifty tagging programs out there that will fill in the tags based on the folders and file names, which make re-tagging pretty easy. But if you don't want that hassle, you'll have to find another mp3 player I'm afraid. There are other Creative players that are file/folder based, but I'm not familiar with all of them. I'm sure someone here can tell you exactly which ones will work for you.

When I plug my zen micro into my

the zen micro media explorer tells me "The device is not connected to you pc. Please connect your Zen Micro to the computer'.
I've not used it for a while and I may be doing something stupid, but has anybody any idea why this may be?
Thanks

What about MediaSource is that working?
Is the player listed in Device Manager with a driver version when you connect it's
What firmware are you using, v or v2?

Zen Micro: Poor Battery Performance Even with Firmware Upgr

The Zen Micro's battery life is advertised to last up to 2 hours, but I am only getting approximately 7.5 hours. I have installed the latest firmware v.0.03 upgrade, and fully charged and discharged both batteries at least fi've times each (using the USB and AC adaptors before plutting into outlet). Before the firmware upgrade I was getting just under six hours of battery life. For testing purposes I am using 28kbps MP3 files, volume level 8, no EQ setting, no backlighting, and the headphones that came with the product. Since I have the player sitting on my desk, without being listened to, there's no skipping or forwarding of music tracks. Gi'ven the non-demanding settings, the battery performance is disappointing.
I have contacted tech support and they want me to send in my player for repair or replacement. It seems this issue is prevalent for all Zen Micros and I don't want to send mine in to have it returned all scuffed and scratched and not fixed (or get some grimy second-hand, refurbished model instead).
So I want to confirm that others are experiencing this same problem before I decide what to do. It seems it would be best to get another one from Amazon instead of going through the hassle of repair.

I notified Amazon of the problem on Friday and got a brand new replacement on Monday. Talk about great service.
Unfortunately the replacement is a crapper also. My second Zen Micro immediately and completely locks up when plugging in the USB cable. Since I didn't return my original unit yet, I was able to try another cable but got the same results. I fully charged the batteries, tried all of the various recovery mode options, and still had the Creative drivers/software previously installed on my computer from before. I'm running WinXP SP2 with up-to-date patches, and no other software installed since. My PC's motherboard has built-in USB 2.0 support (with power mgmt turned off) and updated drivers and BIOS, but these things shouldn't be an issue anyway since it worked fine with the first Zen Micro. I'm not able to upgrade the firmware, let alone transfer music, because of the lockup problem. I build and fix PCs for friends and coworkers all the time so I'm confident in my trouble-shooting abilities.
The second Micro makes the first one seem perfect. I really wanted to like this MP3 player, but two defecti've products in a row is totally unacceptable to me. What a waste of my time. I should have been more suspicious about Creative products since my Muvo TX FM player was buggy as well (i.e. player would immediately shut down when powering on). I will check out the Rio Carbon or iRi'ver products instead.

Zen micro USB doesn't work with car ra

My zen micro can't connect to my car radio or my teac reciever chr-255. Neither can connect to the USB. It reads for a secund and then just give up. Has anyone got the same problem or even bette, has anyone solved it's?

I suspect the problem may be that your car stereo and Teac receiver are expecting a USB flash dri've type of player and not a PlaysForSure MTP (Media Transfer Protocol) player.
With USB flash dri'ves, the car stereo and the receiver are expecting what looks like a hard dri've which they can just browse and play files directly.
MTP players don't look like hard dri'ves, despite what you might have come to expect because of the Creative Media Explorer interface. CME is performing MTP operations and presenting a view that just looks like a hard dri've.
MTP is used, in part, to manage playlists and to enforce DRM (digital rights management) licenses.
I keep hoping that Microsoft, Creative, and PlaysForSure/MTP compatible players will come up with a standard for operating the player like an iPod so integration will be as seemless for non-iPod players as well.

Zen Micro - Can it be used in the ca

Hello,
I have a Zen Micro and wondered if there is any way that it can be used through a conventional car cd player (as the Ipod can).
Any ideas ?
Cheers.

Many car stereos have a line in. If that is available then use that. If not, then you can get an fm transmitter that plugs into the player, and use your car radio to receive the signal. If there is a tape player, then you can use a cassette adapter to transfer the signal from the player to the car tape player. These are the same methods that would be used with an ipod.

Zen Micro problem... What the he

You'll probably read this and think I'm retarded but...
How do you play music on Zen Micro?
Seriously... I just bought it, took it out of the box, and checked it out. According to the manual, there are some sample songs on there. The manual also implies that the first time you turn it on, you'll be at the Now Playing screen which has track information. On mine, that screen just says "Select music to PLAY from the Music Library". Next, I followed the instructions to transfer some music from my computer to Zen. That all seemed to go well, and from Windows Explorer I can see those songs on the Zen. Then I disconnected from the computer to try it out.
Starting on p. 30 of the manual is the instructions on how to play a track. It says to hit the menu button to get the main menu (that works). Next, it says to select the Music Library. I was confused about that for a while since there is no such option on my main menu (which, coincidentally, renders the entire rest of the instruction manual useless because it explains all the fabulous things you can do from the Music Library).
I spent a while looking online for help and got nowhere, other than I saw an ad with a picture of the Main Menu, and in the picture Music Library was an option on it.
So help me out here... is there something wrong with the player? Am I dumb? Some combination of the two? Please let me know any suggestions as to what I've missed.
ps: I can get the FM radio to work.

I saw one other post on here that described this problem. I think if you go into the Extras then select the Customize Menus option you can check the box next to Music Library
If this doesn't place the Music Library on the main menu then try a disk cleanup in rescue mode.
To access the resue mode take the battery out. Make sure the player is off and hold the power button over and re-insert the battery. You should boot into rescue mode. From there select Disk Cleanup. It shold only take a few seconds and a % complete should display. When it's done select reboot and the Music Library will most likly be in the main menu.

Zen Micro Firmware 2.20.05 with Audible suppo

So I was checking out Audible.com to see what devices are listed and I noticed the Zen Micro was there. It was weird because non of the firmwares listed on Creative.com showed Audible Support. So I e-mailed Audible asking what firmware they tested out for the Zen Micro that supports Audible. So they e-mailed me back saying go to this website: <a href='http://www.audible.com/muvo_upgrade.html' target=_blank>www.audible.com/muvo_upgrade.html[/url] (yes it says muvo but that doesn't mean anything). Click on Creative Zen Micro or scroll all the way down. The link they gave was a download from their website as a file named: ZenMicroP4SAudible_2_20_05.zip Now it doesn't take a smart guy to notice that 2_20_05 is the firmware version of the file. And any firmware beginning with 2 is considered the PlaysForSure firmware if going by Creative's convention of firmware numbering.
Only one problem. I dont have a Zen Micro to try it out. And its not even listed on Creative's support pages as a download.
I'm curious and I'm sure many others here are as well, does this firmware fix the battery drain issue? Also does it have any new features or does it fix anything else?
Direct link: <a href='http://download.audible.com/creative/ZenMicroP4SAudible_2_20_05.zip' target=_blank>http://download.audible.com/creative/ZenMicroP4SAudible_2_20_05.zip[/url]
I checked the properties of the file and it is indeed made by Creative, not Audible.
Enjoy!Message Edited by DM on 09-8-2005 09:34 AM

Yup..it's finally here. I recieved a reply from a rep at Creative with a link to Audible to download the new firmware for the Zen Micro. Here is the message I recieved from him. I have already downloaded the new firmware and my Zen Micro works flawlessly with Audible....thank god the wait is over.
Here is the e-mail I got from him...
This Fix just came in from our Best Support rep about 0 mins ago.
He personally tested this with a li've customer and confirmed it working.

John Anderson Audible.com Supervisor

The following are the requirements & instructions to use your Creative Zen Micro with Audible content.

Requirements:

Windows XP SP or SP2 </LI>
Windows Media Player 0 </LI>
Latest version of AudibleManager 4.0 for Audible audio content playback </LI>
Creative Zen Micro player </LI>
Firmware version 2_20_05 or later.</LI>
Install the updated Zen Micro firmware

Visit our Creative Firmware page ( http://www.audible.com/muvo_upgrade.html ) and click on 'Creative Zen Micro'

Download the updated firmware ( http://www.audible.com/software/ ) and click on <IMG height=9 src="http://us.f8.mail.yahoo.com/ym/us/ShowLetter?box=Rebates%20Purchases&MsgId=9269_9984 37_62_209_523_0_32356_88660_3208906486&bodyPart=3& YY=389&order=down&sort=date&pos=0&view=a&head=b&Id x=" width=9 border=0>Download for Windows 2000 or XP.

Choose to Run the software.

When the installation begins, choose 'Creative Zen Micro' as your Mobile Device and then click 'Install.'


<IMG height=620 src="http://us.f8.mail.yahoo.com/ym/us/ShowLetter?box=Rebates%20Purchases&MsgId=9269_9984 37_62_209_523_0_32356_88660_3208906486&bodyPart=4& YY=389&order=down&sort=date&pos=0&view=a&head=b&Id x=" width=355 border=0>


AudibleManager will begin to the installation process and may prompt you to install a Windows HotFix. Please choose to allow this as this is required to be able to use the device properly.

You will then be prompted to restart your computer, please save all documents and restart your computer.

Once your computer is restarted, open AudibleManager. You will be prompted to enter your Audible Username & Password to activate your Desktop & Creative Zen Micro device. After completing the activation process, you are ready to transfer and listen to your Audible content on your Creative Zen Micro device.

Audible content can be located on the device by going to Genres > Audiobooks

OK, I sent my Zen Micro into Creative Warranty Service with "the notorious busted headphone ja

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