Ok so my friend gave me her ipod to reset but it keeps sayings it needs a password but the ipod is disabled what do i do???

im locked out of my ipod how do i reset it from my computer

Note.  Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here  >  http://support.apple.com/kb/HT1808
You may need to try this More than Once...  Be sure to Follow ALL the Steps..
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Similar Messages

  • I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

    Model Name: iMac
      Model Identifier: iMac12,1
      Processor Name: Intel Core i5
    I reset my apple ID password here on the website, but my computer isn't recognizing my new password. what should I do? I just need to update my adobe flash player but it keeps asking me for my password but won't take my new password I just updated.

    "If you've forgotten the Apple ID password how did you log in to make the last post?"
    Exactly! The password I used to log on here and write my post I figured was the same Apple ID password I would use to reset my computer login password. But my computer isn't recognizing it as the correct password so it wont let me update my login password. I have 2 user accounts on my computer.
    As far as the link you provided, I already looked to that for help earlier. It states:
    Choose Apple menu > System Preferences, click Users & Groups, click the lock to unlock it, then provide an administrator name and password. Select a user, then click Reset Password.
    I did these steps, but I don't remember my admin password. The question is: How do I reset my admin password so I can reset my log in password.
    Is my admin password the same password I use to log onto this website to post questions? If so, like I said previously, I already reset that password and my computer isnt recognizing it.

  • I have a ipod touch 4th generation which keeps freezing when i try to bring the dropdown menu down what do i do? also imessage is not working

    can anyone help

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar              
    For Messages problem:
    iOS: Troubleshooting Messages

  • G thi need to get at least itunes 10.1 for my ipod but it keeps saying that my mac doesnt have the new software for it, what do i do?

    i need to get at least itunes 10.1 for my ipod but it keeps saying that my mac doesnt have the software for it what do i do?

    You need to be running Mac OS X 10.5 or newer to get iTunes 10. This OS version won't run on a G3.
    Mac OS X 10.5 and 10.6 are available on DVD. Mac OS X 10.6 requires an Intel Mac.
    (63519)

  • My friend gave me her ipod about 2 years ago. neither of us know the passcode and now we have no way to link it to the original itunes account. is there a way i can reset it so i can use it?

    my friend gave me her ipod about 2 years ago. neither of us know the passcode and now we have no way to link it to the original itunes account. is there a way i can reset it so i can use it?
    I have tried plugging it in and holding the sleep/wake button and home button at same time and all it does is gives me the "slide to power off" option. Is there anything I can do??? Please Help!
    Message was edited by: Unordinary92

    Try DFU mode and then restore
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Or try using this program to place the iPod in recovery mode
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • My friend gave me her old ipod without a itunes password how do i update it?

    My friend gave me her old ipod without a itunes username or password. How do I update it? I cant get ahold of her. HELP!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • A friend gave me her VAIO laptop.How can I remove her ITUNES library and use mine which I want to sync with my Ipad and Iphone?

    A Friend gave me her VAIO laptop.How can I remove her ITUNES library and use my library.  Want to sync my Ipad and Iphone to My library.

    I believe when you plug her old iPhone in to your computer it will notify you that the phone is synced with another library and ask if you want to register it with your library.  At least this is how iPods work.  I'm not sure about iPhones.  If you want to actually use the phone as your own you may need to go through AT&T.
    If you're just looking to use the iPhone as an iPod (without the phone portion of it) you may run in to some problems.  The iPhone really wants to be on a cell network all the time.  I think you'd have to jailbreak it to get it to work properly as an iPod.
    Let us know what happens when you plug the phone in to your computer.

  • HT1212 my friend gave me is old ipod touch that had a password that he forgot..ive tried connecting it to my itunes, but it keeps saying i need the password..help?

    My friend gave me his old ipod touch that had a password that he forgot..ive tried hooking it up to my itunes, but it keeps saying i need the password, how do i rest it? help?

    Then get the previous owner to remove the iPod from their account
    Apple's new iCloud tool can show if a used iPhone is stolen
    If you can't get that done then all yo have is a poor flashlight. You are running into
    Find My iPhone Activation Lock
    Which is an anti-theft feature. Apple will not help since you are not the original purchaser of the iPod
    knownstranger wrote:
    Will this work with iOS 8 because I factory reset but still need original owners ID which I can't get . I got iPod 5

  • HT1212 a friend gave me her iphone but could not remember her passcode and the phone is disable.  What can i do to reset the phone

    A friend gave me her old iphone 4 but could not remember the passcode and the phone is disabled.  How can I reset the passcode?

    In HT1212,
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

  • My friend gave me his old touch, however it won't sync with my new mac but it charges the itouch so i was wondering how i could sync it to my iTunes.

    My friend gave me his old touch, however it won't sync with my new mac but it charges the itouch so i was wondering how i could sync it to my iTunes.

    Does the iPod show up in iTunes on the Mac? If not try:
    iOS: Device not recognized in iTunes for Mac OS X
    also
    If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
    Otherwise what happens when you try to sync? Note that you can only sync with one iTunes library/computer. If that is the problem you should go to Settings>General>Reset>Erase and content and setting and set up the iPod on you computer/iTunes library. One content on the iPod does not belong to you.

  • I just purchased a 120gb iPod classic 6th generation from a friend. I have the latest iTunes installed and the software on the iPod is also current. My problem is whenever I'm syncing the iPod and iTunes freezes between the 250- 300th song...

    I just purchased a 120gb iPod classic 6th generation from a friend. I have the latest iTunes installed and the software on the iPod is also current. My problem is whenever I'm syncing the iPod and iTunes freezes between the 250- 300th song... I have to manually reset the iPod for the iTunes to run correctly, but then my music isn't added and iTunes tells me I have to restore the iPod... I've done this numerous times only to no avail... Someone please help!!!

    Here is what worked for me:
      My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

  • My friend sold me his iPod touch 3 gen 32gb but the problem is it's disabled an it ses to connect to iTunes an when I do connect it ses first I have to enter the password on the iPod but I can't cuz the screen stays the same what should I do

    My friend sold me his iPod touch 3 gen 32gb but the problem is it's disabled an it ses to connect to iTunes an when I do connect it ses first I have to enter the password on the iPod but I can't cuz the screen stays the same what should I do

    connect it in recovery mode, then set it up as a new device.

  • Have an ipod and then got the wife an iphone4. all passwords are screwed up. she can not access playstore cuz she doesn't have password. i can not get find any help on how to get or update a password for the ipod. and then get her a separate password for

    have an ipod and then got the wife an iphone4. all passwords are screwed up. she can not access playstore cuz she doesn't have password. i can not get find any help on how to get or update a password for the ipod. and then get her a separate password for her iphone. we need to save her photos, music, etc to ? icloud and the phone stuff to verizon cloud? so when she gets her new Iphone6 she can have all her "stuff" back on the new phone. hope this makes sense. please offer suggestions here or at [email protected] thanks for your help!

    Oh no! I'm sorry to see there's a lot of confusion here and data shared, x-rayDon. We can definitely work to fix. This happens when two devices share the same Apple ID, so she will need to reset hers. She can do so by assessing this link Apple - My Apple ID. You will need to decide who will keep the account if want separate Apple IDs since purchases cannot be shared unless you do Family Sharing.
    RobinD_VZW
    Follow us on twitter @VZWSupport

  • I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019).

    I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019). I am trying to put albums on to my ipod by dragging and dropping. I have it set to manually manage music and videos. The albums appear in the music section under Devices, but they don't appear on my actual ipod.
    I have never had any problems doing this before, only in the last few days.

    I am having the exact same issue as you are with my iPod nano. This started happening the same day after I updated the iPod software, so I wonder if it is a bug within the software that Apple needs to resolve. I dragged 3 playlists of new music from my iTunes over to my iPod and sometime while it was trying to add those songs, the error 13019 popped up. Another note, which may not be related at all, was that iTunes told me at some point during this process (I believe before the error notification, but I'm not sure and that may be helpful to know) that I did not have enough room on the iPod to copy all of the songs, but it would copy as many as it could. What is curious, like in your situation, is now all the songs it supposedly copied appear to be on the iPod under the Device->iPod->Music label in iTunes when it is plugged into my computer, the playlists in question are also showing up there, and it does indeed say my memory is full under the iPod's general tab in iTunes. However, when going through my actual iPod when it is not plugged in, none of those songs or playlists are anywhere to be found.
    Anyways, all the established solutions to the 13019 error do not apply to this situation, as my iPod has always been set to manually managed so "unchecking" the Sync Music option under the Music tab of the iPod and rechecking it will not work because it was never checked in the first place.  And voice memos are obviously not applicable since we are not talking about an iPhone failing to sync music.
    Unless anyone can provide a new solution here, I may just have to take my computer and iPod up to the genius bar. Any suggestions would be appreciated.

  • My ipod whont sync this message keeps coming up itunes cannot sync apps to ipod because the apps installed on ipod could not be determined, what can i do?

    my ipod whont sync this message keeps coming up itunes cannot sync apps to ipod because the apps installed on ipod could not be determined, what can i do?

    I think we may have an answer here as these 2 threads seem related to our problems. Unfortunately it's not an answer that's welcome.
    Can't download free or purchased apps...: Apple Support Communities
    App download buttons not working.: Apple Support Communities
    Looks like Apple may have finally abandoned the 2g ;-(
    -DJC

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