Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items)

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items from the last itunes or anything from that OS because it had a virus and i just wanted windows 7)

Downloading past purchases from the App Store, iBookstore, and iTunes Store
Hope this helps,
JD

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Have just install itunes on a new PC running windows 8 and I am getting very bad distortion when playing music, any ideas

Have just install itunes on a new PC running windows 8 and I am getting very bad distortion when playing music, any ideas. Music on web (youtube) is working fine.

Use a different browser.
iTunes can only be installed and run in desktop mode.

When i try to install iTunes onto my new computer, it says ""installation pkg could not be opened. Verify that this pkg exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer pkg."

When I try to install iTunes onto my new computer, it says "This installation package could not be opened. Verify that this package exists and that you can access it or contact the application vendor to verify to verify that this is a valid Windows Installer package." I can save iTunes onto my computer, but when I click run, this is the message that appears. How do I get this thing installed?

Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D.

Trying to install itunes onto a new laptop - stalling

hi really looking for help here!!! not extremely technical but i'll give it my best go....
i'm trying to install itunes onto a new laptop its a compaq with windows 7. it belongs to a friend and it never had i tunes on it before. i have tried downloading itunes from the main apple site, however when it begins installing the download stalls around 7 or 8% and thats it. have admin access, deleted temp internet files already. PLEASE PLEASE PLEASE HELP

would really appreciate some help on this, trying to get itunes and a new ipod up and running for a friend. it's a present for her autistic son for xmas.

After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes

After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes normally in the future & get the CD/DVD drive working again? if I delete the upper / lower registry keys what other functions are impacted? I see others say itunes asks for a reinstall...then same problem all over again! THX

Have you revieved this support document?
TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

After restoring my iMac to factory settings it doesn't allow me to get iPhoto, iMovies and pages, which i had from the os x update. anyone knows how to recover them, as they are not on the purchased items? thanks

after restoring my iMac to factory settings it doesn't allow me to get iPhoto, iMovies and pages, which i had from the os x update. anyone knows how to recover them, as they are not on the purchased items? thanks

From your backup.

HT1420 I do not have the computers that were Authorized. How do I authorize my current computers to run iTunes?

I do not have the computers that were Authorized. How do I authorize my current computers to run iTunes?

Go back to the article you asked this question from, use the Deauthorize All function or the link to contact the iTunes Store staff, and then authorize computers as needed.
(110220)

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID.

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID. If you can help, please do! Thank you very much!

I have the EXACT SAME PROBLEM and have been researching the past 2 hours!!!! Aaargh!

HT4527 I have had to open itunes on a new computer because my last one died, and I didn't have any backup. Most of my purchased music I got back, but some songs didn't appear and i have to buy them again. Why??

I've had to open itunes on a new computer as my last one died and i didn't have backup. but i've noticed many of my purchased songs have not come back to my itunes to download, which means i have to buy them again. Can anyone help me? Most of my purchased music was there ready to load, but about ten weren't. thanks.

Were they originally bought with a different Apple ID?

How can I take my ipod music and put on my ipad do not have the computer that the ipod was downloaded on.

I have an ipod full of music but do not have the computer is was loaded on. Can I get that ipod loaded on my new ipad 2.

Welcome to the Apple Community.
Unfortunately not without a computer, unless you are signed up for music match. You can redownload purchased content but not the rest of your library.

I had to install itunes on a new hard drive and when I synced my ipod it duplicated a bunch of songs, how do I fix this?

I had to install a new hard drive on my system and download itunes again. When I synced my ipod it duplicated a bunch of songs, how do I fix this problem?

wait until you reach the limit of five authorized machines. then, once a year, you will be able to deauthorize all machines, following which you can reauthorize those computers you currently use/have access to.
click here for more information.

How should I give itunes autonomy to my children now that they are in high school and have used my Mac and my itunes account to buy music for years, including all gift cards given to them. They now both have their own computers.

When my children were younger, and needed more help and oversight, I had them purchase songs with my permission, often with gift cards that they had been given on various occaisions. Now, however, they both have laptops, they would like to split out "their" music and books, sync their Itouches to their own system, and I would love to have 9000 less Taylor Swift songs stored on my hard drive. Also, it seems that I can't set up independent Itunes accounts for them without a credit card, however they both get gift cards several times a year. A suggestion for this? It must happen to a lot of families. Thanks.

Unfortunately you cannot split (nor merge) items purchased with an AppleID. I am not clear on what you will have to do to allow them continued access to their music on your account. Apple no longer has DRM protection in its music but then I also hear people have all kinds of authorization issues when trying to synch so it sounds like they still keep restrictions on what you can do with the music when trying to move it about. I'll let somebody more experienced with syncing answer this part. You may have to authorize their computers and devices to your AppleID to allow them all functionality with the music.
Ideally you would have set them up with their own AppleIDs years ago but...
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card - http://support.apple.com/kb/HT2534 - only works for new accounts!

Can't install itunes on my new laptop w/ Windows 8 64bit

So, I am trying to install the newest version of itunes on my Dell with Intel i3 Windows 8- 64 bit system. I had itunes on my old laptop (running Windows Vista) and it worked just fine, but when I tried to install it on my new dell, I get as far as downloading (itunes64setup.exe) and after it is done downloading and I try to install it, it gives me a pop up that says something along the lines of "this app can not be installed on your system- contact software manufacturer for the correct version for your system" I spent several hours on the phone yesterday with an apple rep and they weren't able to resolve it either. They had my delete the itunes that I had just downloaded, turn off my internet protection and try downloading the same one again. It downloads, it just won't install afterwards. When that did not work either, she had me try installing the standard 32 bit version, still nothing. Then she had me install the older itunes 9.2 to see if that would install and then I could just update it afterwards, but that would not install either after downloading. I tried restarting my computer and then downloading it again, same issue. I've been using the newest version of Firefox, but I tried downloading and installing it in IE. Same issue. Tried IE w/out internet protection, same issue. As a last resort I saved the itunes installation from my old laptop on a flash drive and tried to install it on my new laptop from the flash drive and it almost seemed like it would work, it started the installation wizard, but after a minute it stopped and said that it was a 32bit version and that I needed the 64 bit version for my system. That is actually the farthest I had gotten with any of my tries. It would not even get to the installation box with any of the other tries!!! If any one knows a solution for this, I would be so greatful!!! I tried the tips from past discussions and it did not resolve it. HELP!!!

http://support.apple.com/kb/HT1926

HT5714 my itunes wont let me download songs because it says its my first time purchasing something from this account which isnt true and it wants me to answer my security question which i forgot, what do i do?

My computer wont let me download songs from itunes because when i try to purchase one it makes me type in my password, then it says that since its my first time purchasing some thing from this account (which isnt true) i have to answer my security question which i forgot, what do i do?

bmr1296 wrote:
i have to answer my security question which i forgot, what do i do?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

When I open Firefox it says that Windows cannot access the specified device, path or file. And that I may not have the permissions to access this item.

There is only one user profile on the computer which is obviously administrator and the file that it says can't be accessed doesn't actually have a pathway in the section.
I have un-installed all java programs completely off the computer as well as Mozilla then restarted and installed everything again with the same problem coming up
The missing file is in a location that doesn't exist in the JRE folder.
\java\jre6\lib\deploy\..\..\..\..\bin\jqsnotify.exe

I would expect wording related to connection, but see
http://kb.mozillazine.org/Firewalls

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items)

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