Old account closed months ago has charges added to it

Question

I have been with Comcast since the end of 2013 and I have had problems with my account from day 1. To make a long story short I had an account number that was closed and a new one assigned to me but all the monthly charges were being added to the closed account I did not have access to. After 20+ hours with representatives they could not resolve the issue and the bill went to collections in February 2014. I paid it so I would not have a negative reporting on my credit score I finally resolved this in may of 2014 and they issued me a partial credit back to the account. It has been over a year since the account number was closed and I just recently received a notice from another debt collector about the old account and now they are saying I owe the amount they credited back to my account!. I've tried every phone number from Xfinity that I can find but I can't get past the automated menu to talk to an actual person about a bill from over a year ago that has already been paid and resolved, I'm at wits end please help!

Answer 1

If you mean that you want to change the iCloud ID on your phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if using iOS 7), then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.