Old account from 2009 stopping me from buying a ho...

Can anyone help!!! 
I have just been told my credit is very very bad all becuase of an issue with BT from 2009 and its now holding our mortgage up, apparently i have defaulted on a bill back in 2009 but this has only appeared on my report in the last 8 months. ive logged it with Experian and they have said 28 days, this cannot wait as im in the middle of sorting eveything out for the mortgage .
Ive spoken to all different types of departments and becuase I dont have the account number or landline no one can help me, ive tried online chat who told me to jsut contact experian!!! 
Can anyone help??  
ps...if anyone from BT reads this: a couple of points.
 I know I have sorted this issue , i know that this issue is not my fault
I will be forwarding all costs ,from surveyors to solicitors on to you for compensation.
If this isnt rectified and I lose any money/or the chance to buy this property , i promise you the consequences will be severe. 
Your one of the largest if not the biggest telecommunications services company in the Uk and apparently you cannot hold your records for more than 4years. I find this very hard to beleive. 
regards
Howe.

HI, I POSTED THIS 4 WEEKS AGO AND STILL HAVE RECEVIED NO RESOLUTION, IVE HAD ONE PHONE CALL AND THATS IT , I NEED SOMEONE FROM BT TO CALL ME AND TELL ME HOW THIS IS REMOVED, THATS ALL I WANT IVE POSTED 5 TIMES NOW AND STILL NO RESOLUTION. 
WE HAVE NOW FOUND OUT THEIR WAS TWO ACCOUNTS , ONE CLEARED AND ONE OUTSTANDING OF £48, IT WAS IN QUERY FOR 8 MONTHS. 
I WANT TO SORT THIS , BUT CONSIDERIGN YOU ARE A COMMUNICATIONS COMPANY , YOUR NOT VERY GOOD AT COMMUNICATING!!!!!!!!!!!!!!!!!!!!!!!!!
I have just been told my credit is very very bad all becuase of an issue with BT from 2009 and its now holding our mortgage up, apparently i have defaulted on a bill back in 2009 but this has only appeared on my report in the last 8 months. ive logged it with Experian and they have said 28 days, this cannot wait as im in the middle of sorting eveything out for the mortgage .
Ive spoken to all different types of departments and becuase I dont have the account number or landline no one can help me, ive tried online chat who told me to jsut contact experian!!! 
Can anyone help??  
ps...if anyone from BT reads this: a couple of points.
 I know I have sorted this issue , i know that this issue is not my fault
I will be forwarding all costs ,from surveyors to solicitors on to you for compensation.
If this isnt rectified and I lose any money/or the chance to buy this property , i promise you the consequences will be severe. 
Your one of the largest if not the biggest telecommunications services company in the Uk and apparently you cannot hold your records for more than 4years. I find this very hard to beleive. 
regards
Howe.

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