Old and not smart.

I cannot convert pdf files to Microsoft word document with the free trial version of Adobe.
John

And please tell us exactly what happens when you try. Or that you can't figure out how. Just remember we can't look over your shoulder, you have to spoon feed us technical details so we can figure it out.

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I am a new first time user of adobe to convert pdf. files to word, etc. I must add that I am 75 years old and not a computer literate fellow. I have a fairly large pdf file that I want to convert to word so I can cut ?

I am a new first time user of adobe to convert pdf. files to word, etc. I must add that I am 75 years old and not a computer literate fellow. I have a fairly large pdf file that I want to convert to word so I can cut & paste, etc ? Any & all help will be appreciated.

Haakwine you have posted to the Downloading, Installing, Setting Up forum. Which specific Adobe software or service are you trying to use to convert PDF files?

HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

How to recover my iPhone 6 from disabled without losing my data as the backup in my iTunes is old and not updated.

Hi,
I have iPhone 6 and the after the screen has broken the phone was starting to enter random passcode from itself until its locked and disabled. I have replaced the screen with a new one and I need to make a backup of my data in the phone and not reset or restore from the phone backup in my iTunes as it's old and not updated. Kindly advise me how to make this task as I have important data I need to not lose.
Best regards,
Mohammad Al-Nafisi
[email protected]
Mobile Phone: +966552034444

You cannot now. The only way to reset the passcode and remove the disabled status is to restore the device. There is no way to make a new backup now. That is actually the whole point of the passcode attempt limitation and the disabling of the device - to keep someone without the passcode from getting at your data. Once disabled, your sole single recourse is to restore it in order to be able to do anything with it.
At this point you can restore from your existing backup, or as new. Either way, you've already lost the current data on the device.

I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?

I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?

Whether or not you are able to recover the data off the drive yourself will depend on if the drive suffered any impact damage in the crash. You can buy USB SATA or IDE adapters (Intel and almost all G5 use SATA) that will let you connect your hard drive to a computer (like a flash drive) to see if you can recover the data. If the drive has suffered physical damage if may not mount.
If you know someone who has one of these adapters you could try using theirs, otherwise you could buy one but you take the risk of the data on the drive being non recoverable. Regardless, both are much cheaper than $1699!
(Alternatively, if you know of someone with a Mac Pro or PowerMac G5 they may be able to install the drive in their machine and try to boot from or mount it and copy the data off.)

How to solve issue with strange iphoto events shown in itunes for sync IOS devices ? This issue is very old and not been fixed by apple... terrible

all softwares latest version january 2013.
I see in itunes many strange crazy iphoto events that in iphoto do not exist.
These vents are named as data and contains just few photos.
each event can be sync with IOS devices, but that event is not in iphoto !
It looks like miniatures... no way to solve this issue making all possible maintenance in iphoto library.
THis issue is very old, very terrible, people start to have doubts about iphoto as a reliable software.
Need a fix asap.
Apple please help!
I were with 2 hours at genius bar but nothing.
Genius told me apple have been informed and they are working on a solution..... this 4 months ago !!!
Need solution asap
THanks
Fabio

Apple aren't here. As you're the only person with this problem that I've seen on here, I would suspect that its more a local problem on your machine than something Apple need to fix.
Go to your Pictures Folder and find the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.
Look there for the iPod Photo Cache.
Trash it. Start iPhoto and try sync again.
Regards
TD

Help Please...messed up imac Leopard OS 10.5.8. Lost all my mail and somehow am half in Cloud before realizing. How do I recover all? PLEASE HELP ASAP as I am 74 yrs old and NOT a techie.

I do not know where to start since I am unable to retrieve any mail and somehow, am half in and half out of Cloud. Don't kow what that is but am not so sure I want this at the moment. I simply wish to retrieve everything I cannot access. In other words, I want my old system back. PLEASE, can someone help. I don't know how I will be able to read answers since I do not have email at the moment. Can it be seen on this site? My system is an upgraded Leopard OS X, 10.5.8. What a mess. Can someone please guide me back? Thanks.
Linda

For starters, I don't know why iCloud, if that's what this is, should be at all available. It's meant to run on OSX 10.7/Lion and shouldn't be running on Leopard.
If it's not iCloud, is it a cloud service of some kind offered by your email provider? You'd really have to contact them to sort this out.
If that's not it, I really don't know what to tell you, since I don't understand what happened either.

HT4623 Ipod 2 days old and not working

I have a 2 day old ipod touch 5th generation 16GB.
It worked for 2 days and now won't work.
Any tips?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I can no longer access my Inbox. Seem stuck in "local folder." I don't understand the examples given. Help!!! I am old and not very computer-savvy although I h

Don't know why format change happen or how to get back to normalcy. Can't access my Inbox nor read mail.

''I can no longer access my Inbox.''
What would prevent you from getting to your Inbox?

IPhone is 17 month old and shutting down when not connected to the mac any this I can do about it?

iPhone is 17 month old and shutting down when not connected to the mac any this I can do about it?
should I bring it to apple ?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these steps in order until the issue is resolved.
Replacing or even suggesting replacing hardware without doing basic troubleshooting first is not very smart.
If basic troubleshooting does not resolve, take it to Apple for evaluation. There is no obligation to pay for anything, the evaluation is free.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

My calendar on my iPhone 4 erases all data over a month old except for recurring events. How Do I get it to keep the info and not erase calendar events?

My calendar on my iPhone 4 erases all data over a month old except for recurring events. How Do I get it to keep the info and not erase calendar events?

Settings>Mail, Contacts, Calendars>Calendars>Sync>All Events.
Note: If you're using a work Exchange account, the administrator my have restricted your options for this setting.

I have a new Macbook pro, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop.

I have a new Macbookbook, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop. Also i am thinking once the video is done the fan should be slowing down and getting quiet on its own.

Your fan(s) will run at high speed (i.e., loudly) while video is playing, and you can't get around that.
If your fans are not slowing down within 2-4 minutes after CPU- and/or GPU-intensive usage ends, and the application that was showing the video is still running, Quit that application. (In fact, if you're accustomed to Windows, you may not realize that simply closing a Mac application's window does not quit the application. You still need to use the Quit command in the application-name menu. There will always be a bright dot beside or below the application icon in your Dock for each application that is open.) Quit the ones you aren't using, and see whether that allows the fans to slow down without restarting the machine. If that doesn't do the trick, reset the SMC:
http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it. Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloade

I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it.
Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloaded version three and I have an account and a password - was not able to transfer my books from my reader to version three (and I don't like the lay-out - I would prefer to stay with the old version as I also loose all my download date info..)
But all the books I have bought over the last three years are in the old Adobe Digital and I cannot access them any more. When I use it I get the message "that the document is licensed to a different account. I can't even open the books on my computer.
When I go to my Kobo library, I cannot also not open my books and get the message "this doc is protected by adobe digital rights management and is not currently authorized for use with your adobe. please sign in with your authorized adobe id and try again"
I believe the problem is that I do not seem to have a digital id for my old adobe or that the Kobo is not in sync with it anymore.
can you please help me - going on vacation in three days and cannot go without books.

Please authorize ADE 3 with same credentials that you used with older version of ADE

My question is How to do old 4S to new 5 S to save same into phone but can not do ask someone last night and did not help me as I am deaf and not clear and Please man told me download from computer and I am not understand at all

Yesterday We went to At and T store and they told me to download from old phone to new phone and I am really upset and I got Icloud and prove but part of still in 4S and has not go in 5S and that is biggest problem and no commuication that woman stay follow what she said but still not working so I do not know what else to do my do not understand and I would like to have someone do for us and AT and T store can not do that part so Told me Apple store and I called last night talk to some one on Apple store but told me that no go back to AT and T store so now total confuse and I am not get anywhere so and why they will not do it so therefore I do not think computer that not clear for us because we have no experince in computer program for this so both are deaf and not clear so over 50 years age and so we need face someone to do for us and told us do our self which is total upset us more so because my twins are in Orlando and can not call them because of problem contiunes in heart so I need someone who we can trust and help us. I do have IPAD mini and almost lost my calls to my twins and today I think get back but not 100 % so I am kind upset and who email us or I will have to go Apple Store and see if they know personal.

Open this support document http://support.apple.com/kb/HT2109 print it from the computer and follow the steps there. You need to backup your data from the first device and then restore that to the new device.

Old and not smart.

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