Old apple id prevents updates - when I go to do updates it shows my old apple ID and it won't accept my password
When I try to update apps the screen shows a former apple ID. And I then don't know the correct password. How can I get the iphone to show my current ID so my current password will work? I have tried re-enterring my new Apple ID, but can't get rid of the old apple ID.
It is asking for the old Apple ID because that is the account that bought those Apps, and therefore it is the only account that can update those Apps. If you want it to stop asking for your old password, you need to delete any Apps purchased with your old account, and repurchase them with your new one.
Similar Messages
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Both my iPad and iPhone have the same problem. I have purchased apps with three different accounts. I understand I will need to use the original acct to do the update but every time it asks for the password I put it in and get a message that I cannot connect to iTunes store. I have even had the password reset and it still will not connect on the upgrade. But I can sign in with that account and purchase new apps i am loading a free one now just to make sure. So what is that about? Please do not tell me I have to also use the original password! We have reset them so many times that there is no way to remember the original one used at time of purchase a year and 1/2 ago. Please help. I have also upgraded to the iCloud thinking this would solve the problem but it still exists.
I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts? -
Changed Apple ID now mobile phone won't accept the password
I changed my Apple ID using my laptop. I have synched my phone since then, but somehow my phone now won't accept my password. I'm trying to download an app and it brings up the old apple ID and then says my password was entered incorrectly. My password is not incorrect and I am able to get into my apple account via my laptop. What can I do?
On your Phone sign Out of your Account... close All open Apps.. and Perform a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
Now try it... -
I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?
What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version
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I've updated my Apple ID, but iCloud under System Preferences on my iMac still shows my old Apple ID. How do I update it to show the new Apple ID?
Do you mean you changed your existing apple id to a new email address, still associated to your existing apple id?
If that's the case, just click the sign out button in the icloud preferences, and sign in with the new email address.
If you're actually created an entirely new apple id with your new email address, you'll have to do some exporting/importing. -
Another apple ID comes up when I try to download updates
Another apple ID comes up when I try to download updates. What can I do?
Is this a used Mac?
The Apple ID that you see bought the app. It is the only Apple ID that can update the licensed copy on your Mac as that ID is encoded into the copy. Delete the app and buy it with your own account. -
i have old email address that is being used on my apple id and i do not know password I also have another apple id created but when I go to the istore it shows my pld account and i cannot delete and setup the right one
No, "My Number" was not listed in my Phone menu, I had to manually type it it. Is there a way for that number to automatically be listed in that "My Number" spot? Would that maybe have something to do with my phone number not being listed as an option in the "Send and Receive" spot under messaging???
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Every time since the latest update when I access the Internet I am asked for my apple password, what's up?
Hi Gizzymoeaiden,
If you are having an issue with your iPhone asking for your iCloud password each time you try to send mail, it may be necessary to reset the password of the Apple ID you are using for iCloud. See this article for how -
Apple ID: Changing your password - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I have an apple tv 3 but when i use Home Sharing from my Windows Laptop the Apple TV shows all my music on the TV but it will only play 1 or 2 songs and then stops!!! Annoying, so I have to re-start iTunes on my Laptop and it will play 1 or 2 more songs then stops again!!! still annoying.
Can anyone assist me with this issue?
ThanksTo downgrade, you'll need to download the previous software version here: ATV3 http://appldnld.apple.com/AppleTV/041-4361.20120605.grjot/AppleTV3,1_5.0.2_9B830 _Restore.ipsw
ATV2: http://appldnld.apple.com/AppleTV/041-4362.20120605.t8i4U/AppleTV2,1_5.0.2_9B830 _Restore.ipsw
Next, plug the Apple TV into your computer with a micro-usb cable (most phones today use these) and start up Itunes. It should detect the Apple TV in recovery.
After that, hold down Option on Apple or Alt on Windows and click Restore. This should open a window that allows you to select the software update you want to apply. Select the one you downloaded earlier.
It will then go through the restore process, which takes only a few minutes, and then you will be able to plug the Apple TV back in to your display and set it up again.
I recently ran into a similar issue with a bunch of these things and after restoring them all to the previous software version they are working again. -
how do you get your old scores on your games when you transfer the games between devices ive signed into game center and my scores are there but when I open the games Im at 0 again
Did you do this?
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device -
I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do. I have ended up chaning my Apple ID 3 times lately and I still can't get to my cloud management. What do I do?
Check if your Data and Time, and Time Zone are set to automatically: OS X Yosemite: Set the date and time on your Mac
Is this issue also appearing on new user account:
Isolating an issue by using another user account - Apple Support
Mac OS X: How to troubleshoot a software issue - Apple Support
Is this issue also appearing in safe mode: OS X: What is Safe Boot, Safe Mode? - Apple Support -
apps icon shows updates when i go there the update all icon is not highlighted if you go to any of the UPDATE box's you are directed to the application????
ATtempt to power off your device and power it back on, if that doesn't work reset all settings should resolve it for you
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ive recently got a new iPhone 5s due to my old one breaking, it has been sync'd but has now been showing the black apple loading screen for the last 3 hours with less than a quarter of the bar filled. what do i do?
Take it back to where you purchased the device and get another device.
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When I attempt to install a game on my I phone 3g, another person's ID (email address) is on the little box where it asks for my password. It won't accept my password because it's not my ID. How can I get this person's ID off my phone? Have I been hacked or something??
Just sign put of that account and into yours.
This is covered in the manual:
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?
Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!
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