Old Apple ID request won't allow me to continue with the reset

A few months ago I called Apple Care because I was having trouble changing our apple ID from our old email address to the new one. I thought we had resolved the issue but tonight, I wiped the I Pad, logged in with my current ID and then when I went to restore from the icloud backup, it requested the password but the little blurb had the old apple id.  I tried using the old password but it wouldn't let me in and I since I wiped the ipad, I can't continue or figure out how to change this setting.  Spent hours with Apple care a few months ago, but evidently we didn't fix this issue and I can't reach out to Apple Care without paying another fee.Can someone tell me how to get rid of the old apple ID/email address completely and continue with the reset??

Try logging on to your iCloud account and wiping the iPad that way.
remove it, which will erase it, and will turn off the activation lock.
https://www.icloud.com/#find

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