Old computer was wiped clean before CS6 could be deactivated. New computer and CS6 require  serial number/activation code that I don't have recorded.

Old computer was wiped clean before CS6 could be deactivated. New computer/ CS6 require serial number/activation code that I don't have recorded.
How do I proceed?

Sign in to your Adobe account online and see if your serial number is available via the My products section.  If you regstered your software then it should be available there.
Your only other hope beyond that would be to contact Adobe Support thru chat and see if they can help you.  Also ask them to reset your activations so that the lost installation is essentially deactivated.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

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    I have deactivated my CS6 on my old computer and now when I have downloaded a trial version and enter the serial number it says not valid? I have only used my license on one computer before? Does anyone know the problem?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I installed a new SSD drive in my computer and now Adobe Creative Suite Web Premium says I don't have a license. I have license. It was very expensive. I am disabled now, and I need this software working.

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    Tech support is not normally available on weekends.  You should contact them as soon as the weekend passes and pick up where you left off with them.

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    I have Photoshop 12, installed online.  My computer crashed and was repaired, but Photoshop was not restored.  I see it in my products, along with the serial number/activation key, but no download is available.  How do I re-download my product?

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat.
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  • I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

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    You might be using the wrong number.  Try chat for some help:
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    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • How do you uninstall Photoshop from one computer and retain the serial number?

    I purchased Photoshop CS4 a few years ago which allowed me to use the serial number on two computers, however the initial laptop I installed it on suffered fatal injuries and couldn't be recovered. The problem is that Photoshop is still technically installed on it, therefore the serial number can only be used once more.
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    Thanks

    Hi Frank,
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    So your best bet is to contact them and see what they can do - for example resetting all activations of your serial number, so you then start over from scratch (and can reactivate as you desire).

  • TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

    I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

    https://discussions.apple.com/message/20480446#20480446

  • I had my i tunes on my old computer and lost everything- how do I access that music?

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    If for some reason you have failed to maintain a backup copy of your computer, not good, then you can redownload some purchases in some countries.
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  • Photoshop CS6 requires serial number

    Hi, I have purchased and used Creative Cloud without problems since May. Today PS asked me to enter a serial number (via AAM) which I have found in the "My Products" section in my Adobe Account. The serial number listed there doesn't work, and I don't know what to do. Please advise: it is the first time I am asked for a serial number by Creative Cloud.
    Many thanks in advance,
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    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Mylenium

  • TS1538 iTunes and wants me to connect. Problem us I don't have a computer ...just an iPad. My phone is frozen and I can't use it. Is there any way I can bypass this?

    I finally dud the update to my iPhone and now it's asking me to plug in to my computer and it shows the iTunes symbol. problem is I don't have a computer only an iPad. Is there any way of getting around that? My phone is not working. I have powered off and when it comes on it's still on the screen. Help??!

    No way around this. Your phone has to be restored using a computer running iTunes. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • PC died and in turn my main iTunes library. iPhone was synced to it. Now when I try to connect to another library it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? Don't want to lose music.

    My PC died and in turn so did my main iTunes library.  My iPhone was synced to the library that is gone.  Now when I try to connect to another library, it tells me the phone must be wiped clean before I can manage music with new library.  Any way around that?  I don't want to lose the music that is on my phone.  I am looking for a way to tell the phone to "forget" the old library and let me start working with a new library. 

    It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
    Use your backup copy of your computer to put everything on the new one.
    It sounds like you have failed to do this, which is not good at all.
    You will have to transfer your itunes purchases from your iphone.  Authorize your computer for your itunes account 
    About iTunes Store authorization and deauthorization
    Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
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    If you want your pics, then you will need to e-mail them to yourself before you sync.  They will not be of the original quality as they are reduced when synced to iphone.
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  • My computer was wiped clean and my backup didn't work properly, can I get my purchases back?

    I had a nasty virus and my computer was wiped clean.My backup didn't backup properly so I only have folders, no files   Can I recover any of my itunes that I had purchased? If so how?

    Yes. Set up the new iTunes on your omputer, utorize it, then just log in to the iTunes Store with the Apple ID you used and select Purchases fom the Quick Links side bar on the right. Go thru all the tabs to download again for free.

  • I updated itunes to 10.4, my ipod touch was wiped clean then errored (2003) when attempting to restore, now my ipod is clear. I have tried disabling my antivirus, no luck.

    I updated itunes to 10.4, my ipod touch was wiped clean then errored (2003) when attempting to restore. Now my ipod is clear, when I turn it on I get the "Connect to itunes screen", this never goes. I have tried disabling my antivirus, to allow me to restore with no luck.
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    I would rather take the ipod to someone to do the restoration - I still have itunes with all of my downloads on my computer, I dont want to risk losing this as I can re-install onto my ipod when it is sorted.

    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on): If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
    Above from:
    http://support.apple.com/kb/TS3694
    It may be more than you security software.
    Do you have access to another computer you can use to restore the iPod to factory defaults/new iPod?

  • How can I erase a photo album that was uploaded from an old computer that I don't have no more? I have other albums in the Iphone that I don't want to delete.

    How can I erase a photo album that was uploaded from an old computer that I don't have no more? I have other albums in the Iphone that I don't want to delete.

    If you sync with the new computer it will erase the current content from the iphone and replace with the selected content of the new computer.
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    If you have had itunes perform a backup on the new computer, you should get the pics taken with the iphone back, but I would import them before trying anything.

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