Old Cs5 new box  installation create errors - when the serial number is OK - valid registration arrh

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell
Adobe upgrades and upsells require a qualifying previous product. If the upgrade or upsell installer can't find a previous product on your computer, it asks you to enter the serial number of a qualifying product.
Try the solutions in this document if you receive the error “This serial number is not for a qualifying product. Please try another” when you enter a serial number in the Serial Number Upgrade screen.
Can't find your serial number? See Find a serial number.

Sanjeevmishra you need to locate a qualifying serial number in order to install an upgrade version of the software.  You can find your registered serial numbers by following the steps listed in Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
    https://www.adobe.com/account/my-products-services.html#MyProductsHeader
    Sign in with the email and password that you bought it under.
    Click on the triangle next to your product and you will see the serial number assigned to you.
    You have a valid record and proof of ownership. Try again.
    Gene

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
    I have deactivated photoshop in the old computer.
    The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
    Error "The serial number is not valid for this product" | Creative Suite

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • I lost my logic express installation cd, i have the serial number and support ID, what can i do?

    Hey guys!
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    Thank you! hope anyone can help me out

    Apple apparently doesn't do email support. You could try sending an email to Apple corporate and see if it kicks up any dust. Otherwise, see if you can contact the place you purchased the software.
    good luck,
    x

  • Error "The serial number is not valid for this product" | Creative Suite

    HI together,
    I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
    Regards
    René

    Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
    So who is able to reactivate my Serial Number so that I'm able to use my product?
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info: You are now chatting with Richa.
      Richa: Hello! Welcome to Adobe Customer Service.
      Richa: Sorry for any inconvenience this has caused
      Richa: May I get the serial number?
      Richa: Are we still connected?
      Richa: We have not heard from you for some time.  Do you wish to continue to chat?
      Richa: Are we still connected?
      Rene Pardon: hi
      Rene Pardon: for sure
      Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
      Rene Pardon: <Deleted >
      Rene Pardon: i registered for the education version of production premium 5
      info: Your chat transcript will be sent to r*@*.de at the end of your chat.
      Richa: ok let me check
      Richa: please wait
      Richa: Thanks for your patinece
      Rene Pardon: do you also need my "authorization code" for this product?
      Richa: I need to transfer the chat to
      Richa: tech rteam
      Richa: please wait
      Rene Pardon: ok
      Richa: I am sorry
      Richa: But I will not be able to transfer the chat
      Rene Pardon: is there a phone number i can call?
      Richa: As the serial number is canceldd
      Richa: and we do apologise
      Rene Pardon: why was it canceled?
      Richa: but there is no phone support for this product
      Rene Pardon: i don't understand because i payed a lot for this
      Richa: Its showing canceled
      Rene Pardon: so what are the options?
      Rene Pardon: i need this product right now and i payed for it so why can't i use it?
      Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
      Rene Pardon: as you can see, i'm the person who payed for this software
      Richa: I am sorry I just checked it
      Richa: it is canceled thats why you are getting invalid error
      Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
      Richa: I am sorry Rene
      Richa: But its showing canceld
      Richa: so cant help you with that
      Richa: I wish I could help you, but my hands are tied
      Rene Pardon: that's what you told me several times so who can help me?
      Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
      Rene Pardon: so please tell me who is able to help me
      Richa: You need to place a new order?
      Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
      Rene Pardon: please get someone in your team who can help me
      Richa: I am sorry Rene..
      Richa: But unfortunately my team can not help you on this.. as the sersil is expired
      Richa: I mean canceled
      Richa: Sorry but we can not help Rene..
      Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
      Rene Pardon: Help me understanding...
      Rene Pardon: You're wasting my time!
      Richa: I am sorry
      Richa: I found the reason for cacnellation
      Richa: and its canceldd
      Richa: because you requested to cancel.  in year 2013
      Richa: On 30th april 2013
      Rene Pardon: but i only canceled the creative cloud, not my creative suite
      Richa: so we have refund and canceled it
      Richa: Its showing for this oserial?
      Rene Pardon: one moment
      Rene Pardon: i log into my account
      Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
      Rene Pardon: As you can see the product is displayed as "non-canceled"
      Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
      Richa: I am sorry but the refund was given and requested for this
      Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
      Rene Pardon: And why should I need a serial number for the Creative Cloud?
      Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
      Richa: I can not do that?
      Rene Pardon: But i guess someone in your Team can
    Richa: can not help you

  • Buy logic pro 9. installer write that the serial number is not valid.

    buy logic pro 9. installer write that the serial number is not valid.

    You bought the box or Logic Pro in the Mac App Store?
    Yes, BOX
    Message was edited by: VLyahov

  • I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

    I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

    Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

  • Do I need an account to place Photoshop elements on a new computer after deactivating or will the serial number suffice?

    di I need an account to place photoshop elements on a new computer after deactivating or will the serial number suffice?

    PSE only requires a serial number.
    Mylenium

  • New computer: How do I find the serial number so I can use final cut?

    New computer: How do I find the serial number so I can use final cut?

    On the assumption you want to install Final Cut Express (and not something from the app store), you find the serial number on on the documentation that came with the FCE disks. If you do not have the documentation, you are out of luck.
    x

  • Error when entering serial number to redeem digital copy.

    I recieved an error when entering the serial number for my digital copy of Juno and have been unable to download the digital copy into itunes.
    However I have since recieved a reciept from apple for the "purchase". Can the serial number be "unclaimed" so I can reenter and redownload the the file. Or will "check for purchases" simply restart the download if I have the Juno disk in the drive.

    The error was "Unable to connect to iTunes Music store .....". Which was not the case since I could quite happily move round the rest of the store.
    I haven't attempted "checking for purchases", since I just thought of it whilst writing the original post, and I am not at my home PC.
    But thanks for the sarcastic response anyway . I was hoping someone who had had a similar problem to me would be able to say. "Yep check for purchase will restart download process" or otherwise say nope , you've got to call apple. Hence the original question.
    Message was edited by: mlockley

  • Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

    Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

    It is not clear if you understand what that message is indicating.  It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade.  This could be CS5, CS4, etc.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • I had my iphone stolen and it was a brand new replacement so i dont have the serial number. Can apple provide me with the serial number? since it should be on their records

    so my iphone 5 kept crashing and i brought it to the apple store and got a new replacement phone. Unfortunately for me the next day it got stolen, i have the find my iphone app but it says my device is offline so i cant track it nor can i wipe the contents. I have blocked my sim, but someone told me that i could get the product itself blocked so that the horrible theif cannot use it at all. Since it was a replacement product and i lieterally just got it i dont have the serial or imei number to get it blocked. Would apple have a record of the replacement devices number? i tried using the online chat but it wont work becausae i dont have the serial number or anything. thanks in advance for your help.

    nobody can track anything using a serial number really
    IMEI number carrier can track a device with but only way to do it is when the police bring a warrent
    find my iphone service which have to be activated before the device was stolen is what normal people can do

  • So, I named my new ipod nano 7 and have the serial number on my itunes account. I still am not able to get any podcasts downloaded to it.

    so, I named my new Nano7 and the serial number appears on my itunes account.
    But
    when I have it plugged in it will not download the podcasts I loaded from itunes.
    The podcasts automatically load on my older ipod nano when I plug it in.
    How can I get my new Nano to recieve data?
    thanks

    Before you sync, go to "podcast" in ipod upper menu. Make sure the "sync podcast"is ticked. If not, do accordingly and then sync again. Cheers!

  • I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I'm also getting the "invalid serial number", but I'm wanting to upgrade my 5.1 to 5.1.4 to take advantage of HDV 720p/24 support. Is the 5.1.4 update even an option still? I really don't want to be forced to upgrade to FCS2 and shell out $500, just to get this one feature that was included in a patch.
    I went to the Registration page and it actually allowed me to register the serial number... (which I'm pretty sure I already had), but it still won't let me in to download any updates. Also, the email confirmation that was supposed to be sent has not arrived 20+ minutes later.
    Very strange. I called Apple support and they estimated a wait time of 15 mins... ugh.
    Anyone have other suggestions?

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