Old iCloud user name on phone

I changed my email address over a year ago and changed my iCloud login email address.  I think.  The problem is this - the iCloud user name on my iphone 5 is different than my computer and ipad.  I don't know the login info for the old account.  At the very bottom of the screen, I have the Sign Out option. However, I have to have the password to turn off 'Find my Phone'.  I have tried all the passwords I can think of that I have used in past.  I don't know what the password is and I don't have the email address any more to reset it.  I have an iphone 5 (iOS 8.1.1) Help!!!

If your device is signed into an old ID that is an earlier version of the ID you want to sign in with, do the following:
If you are using iMessage and FaceTime, make sure you are signed into these services with your current ID.  If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.)  Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID).  Then save any photo stream photos that you wish to keep to your camera roll (unless you are using iCloud Photo Library).  When finished go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

Similar Messages

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    http://support.apple.com/en-us/TS5223
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    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
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    Return to Settings > iCloud and sign in with your new Apple ID.
    Regards,
    -Norm G. 

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    How do I reset my iCloud user name when my email used before is no longer active? Also my iCloud was never verified with my old email on my iPad is I am stuck.

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    http://support.apple.com/kb/HT5621
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  • HT204053 Can I have two Iphones connected to one icloud account and if so, how do I change the icloud user name on the phone

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    Can anyone assist me to update my iCloud user name on my ipad

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    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

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    hi
    need help
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    i got a ipad from one of my friends when ever i am trying to purchase any game or trying to download free games its showing old ipad users name and asking for password . how to change that ??????

    Welcome to the Apple Community.
    settings > store, sign out of his account and into yours.

  • After I converted to OS5, the iCloud user name on my iPad is set to my email address, not my iCloud User ID.  How can I change it.  It's correct on my iPhone and MacBook.

    After I converted to iOS5, the iCloud user name on my iPad is set to my email address, not my iCloud User ID.  How can I change it.  It's correct on my iPhone and MacBook.

    You'll need to save the documents first from the incorrect iCloud account, sign out then sign in to the correct iCloud account and upload the documents to that account.

  • Hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

    hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

    Hello there, Ark.
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    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    Thanks for reaching out to Apple Support Communities.
    Cheers,
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  • How do I edit my iCloud User Name/Email Address to match my new Apple ID/Email Address?

    How do I edit my iCloud User Name/Email Address to match my new Apple ID/Email Address?

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contactAppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
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  • HT1349 I forget my icloud user name and password

    I forget my icloud user name and password

    fahd11 wrote:
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    If you do not have that information you will not be able to use the Device.
    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • HT5624 iCloud user name

    I recently updated my username and password through apple which was very easy. But it hasnt updated in Icloud and it wont allow me to change my user name unless I use the old password which I cant remember!!!
    It allowed me to change it in itunes & apps but not icloud
    It wont even let me restore the phone without the password I cant remember
    Please help!!

    Hi Clairegrace,
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    1.     Go to Manage your Apple ID and sign on with your current Apple ID and password. Then, go in and Edit your New Password, and change it back to the old one (this is temporary - do NOT verify it, do NOT change the password: Apple - My Apple ID
    2.     Go to Settings>ICloud, scroll to the bottom and click on Delete Account. Type in your current password when asked. Follow the prompts to complete the deletion
    3.     Go back to Manage your Apple ID and change the Apple ID back to your New ID (you may need to verify it)
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    GB

  • How do I delete an old icloud account off my phone if the email address had been hacked and the password has been changed?

    My old email was hacked and since then my passwords have been changed. I have a new apply ID which if fine, but my phone is asking me for my old apple ID password before I can delete it from my ICloud. The problem is I cant reset the password and my birthday verification isnt working. I am unable to do anything in icloud because it is forever telling me my password is wrong. my new apple ID seems to be working on every other part of my phone. Any ideas what to do?

    Well you can try this, but I'm not sure it's going to work if this is an entirely new ID.
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  • ICloud "User name or password is incorrect."

    iCloud has been working fine.  In fact, I backed up on it a couple of days ago on both my iPhone 4S and my iPad2.  Now, on both devices, when I tap on iCloud in Settings, I get "User name or password is incorrect."  I know they are correct, because I used them to log in here and to update Apps today.  It seems that Apple is having problems and is a bit overloaded right now, but I was wondering if the community has found solutions.  Anyone?

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  • Can't delete old iCloud account from new phone

    Have trouble deleting old iCloud account from my new phone keep getting a message saying can not delete cause in use

    iCloud accounts can be deleted in Mail, Contacts and Calenders in System Preferences from the Apple sign menu on your Host or Main mac.
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