Old .idx files no longer working

Old .idx files (index files) that worked with Reader 9 no longer work with Reader XI. Because of this, I have not upgraded beyond Reader 9, but I love the new XI. Is there any way of converting the old .idx file so that they will work in XI? (is there a simple upgrade tool?)

Latest iPhoto, v.9.5. New Library: same result. But all files that iPhoto balks at ('sees' them, but warning exclamation point and not opened) open happily in Preview.
(A thought: maybe I should try Loom. But iPhoto really should be able to handle these files if Preview can.)

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My iTunes library is on an old PC that no longer works. I purchased a new iPod Touch. How can I get the contents of my library to the new iPod?

My iTunes library is on an old PC that no longer works. I purchased a new iPod Touch. How can I get the contents of my library to the new iPod?

My iTunes library is on an old PC that no longer works. I purchased a new iPod Touch. How can I get the contents of my library to the new iPod?

My Nano is less than a year old and is no longer working where do i take it for replacement or repair using the manufacture's warranty

I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please help

Make an appointment at the nearest Genius Bar ( Apple Store).

How can i retrieve music, videos & films i have on my itunes from an old pc that no longer works?

How can i retrieve music, videos & films i have on my itunes from an old pc that no longer works?
I'm going to see if Currys can remove all info from my hard drive and hopefully recover my itunes, but if this does not work is there another way to get them?

The computer not working in no way means the drive is inaccessible.
Place the drive in an external enclosure.
Use the backup of the computer to restore the data to the new computer.
Downloading past purchases from iTunes

I have design premium cs3 on my old laptop which no longer works and want to put it on my desktop pc

I have design premium cs3 on my old laptop which no longer works and want to put it on my desktop pc how can I do this without buying it again i have it on my previous products page with the serial key

If you have the disks, use them to reinstall. Otherwise, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4:
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

Hyperlinks to local files no longer work

Hyperlinks to local files no longer work in Adobe Reader 11.0.1, but they did prior to the update. We have verified this on multiple machines.
We create a document in Word, add multiple relative links to other files on our local computer, and save as a PDF. The links worked in previous versions, but no longer work in 11.0.1. Does anyone else have this problem?
Links to external websites still work, it's only the links to other local files. We also tried opening the same file in Foxit Reader, and the links worked just fine. Only appears to happen in Adobe Reader 11.0.1.
This is a real pain in the ___!

Hi efrancen,
What exactly happens when you click on the hyperlink. Does it give a message that target was not foud. Can you share the PDF or this taget hyperlink.

How do I transfer my music library from my IPOD to my new computer. My old computer is no longer working.

I'm trying to transfer my library to a new computer because my old computer no longer works. I've gone through all the steps apple recommended but the ITUNES file is not recognized on my IPOD on the new computer.

Connect the iPad to your computer and select it on the left-hand sidebar of your computer's iTunes (if you have iTunes 11 then you can enable the sidebar via option-command-S), and then use the Music tab on the right-hand side to select which of your music to sync to the iPad's Music app
Syncing music : http://support.apple.com/kb/HT1351

Old Edge projects no longer working properly

All my Edge projects I did back in 2012 are no longer working properly when i open them in the new Edge CC. Most (if not all) start-positions are wrong, animations go the wrong way and so on. Is there a way of getting it back to work without re-doing everything? An "import" or something?

This post mentions a few methods as to how you could share your files
http://forums.adobe.com/message/5935946#5935946#593594

AAC files no longer work

I have 865 AAC files which no longer work.
These are in iTunes but no longer play. Can't really say when they quit but noticed it tonight and went thru them all.
If I view them in the Finder, they don't play with Quicklook or by preview in the Finder window.
No other application will play them (VLC, QuickTime).
In the Finder, it shows them as an MPEG-4 Audio File. The extension is .m4a, which is an AAC.
Icon is correct.
In iTunes, when I get info, everything is on the left side of the Summary tab but right side is blank. It should have the Profile, channels and Encoded with: (iTunes and QT version).
Looking at file properties in VLC, everthing except the name is blank (arist, genre, etc.).
Bit rates are different (128, 160, 192, 256 VBR).
Dates added and modified are from 2005 to a few weeks ago.
Single songs to whole albums.
Some iTunes DRM, some iTunes plus and some imported from CDs.
I'm running 10.5.7 on the internal drive and my iTunes folder is on another drive on a 10.4.11 partiton.
I have copies of these files on another drive and comparing them in the Finder, they have the same creation and mod dates. They are the same number of bytes.
The only difference is one works and one doesn't.
Ran Disk First Aid and Permissions repair on both drives.

Not in figuring out what happened.
I copied the files from a backup drive to the original drive replacing the files and everything works fine.
Okay now, here's something really whack.
I had dumped all the files into the trash but have not empied it yet.
I installed 10.5.8 yesterday and it works great.
However, now looking at the song files in the trash, they all play correctly with Quick Look (spacebar).
Message was edited by: Chris CA

Cr2 files no longer work

All of my cr2 files no longer open in camera raw. This is roughly 1000 files.
The setup used to take these 1000 cr2 files was a Canon T3i in conjunction with Capture One and a tethered USB cable.
Suddenly today not a single file can be opened in ACR. I usually just drop the .cr2 file on CS6 in dock and it opens camera raw. I now get the message "Could not complete your request because Photoshop does not recognize this type of file.". If I instead go open cs6 > file > open > enable: camera raw > open.. it says the same thing.
I haven't change anything in my setup. Same camera, same tethered cable, same Capture One...
Even if I did change something, it shouldn't affect the cr2 files I generated 6 months ago?

When I go Help > About Plug-ins > Camera Raw I do not see "About Plug-Ins".

.avi files no longer work in quicktime

hi. I recently reinstalled Mac OS X 10.4.11 and now .avi files don't work work in quicktime player. The timer along the bottom still counts what looks to be the right time, but there is no sound or picture, except with other file types, it seems (or at least with .mpg 's it's OK, they're the only file types I've tried) I've got VLC player, so it's obviously not a massive inconvenience, but it's irking me and I wondered if anyone could help me out.

You probably need to download and install Perian from http://perian.org/

Does anyone have suggestions for a legitimate file extracting program? I need to get music off my old IPod (the ITunes it's on is on an old computer that no longer works) and onto my new computer so I can download it to my new IPod.

Thank you!

Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Expod (free) - http://www.headlightsoft.com/expod/ - Mac, universal for 104.+ (newer machines try de-Tune)
- deTune (free) - http://www.headlightsoft.com/detune/ - Mac, 10.5+
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

Changed account name and old music files no longer can play

I changed my account name to an e-mail address that I currently use. since I moved the old one I could no longer access any longer. Well they have a feature to do that so I took it so it would be easier to remember the account and password. thing is since I changed none of the songs that I purchased with the old account name can be played any longer. they need to be Reauthorized.
No biggie right just type in the old account name and password and I'll be on my way. Wrong :P
According to the music store the old account does not exist. Well of course not that is because I changed it. I check to see my account history under the NEW account and it has all the files I ever downloaded since I first installed iTunes! If this is the case why on earth can I not play the files purchased under my old account under the new accounts name! did I make a mistake by not deauthroizing my computer before changing account? because it is not mentioned in the instructions to do so! Grrr... normally I'd just say oh well but it's most of my iTunes library!
Pleas help!

Problem Resolved!
I was sent back an e-mail stating that I did not make a second account but changed my account name from (accounts will be withheld for security) one to the other. Problem?
Files downloaded from the other account name would not work with the one that I was currently using.
Issues further complicating the matter. My computer recently was having Power supply issues and I reformated my computer several times. Not realizing that this left iTunes Music store saying that I had 5 computers authorized on my account because I had not deauthorized any of the computers each time. Couldn't really, windows crashed out and I couldn't get to it. So when I got everything ironed out on my computer. I couldn't play any of my songs becaus I had reached maximum authorizations! even Deauthorizing and reauthorizing didn't work.
Solution:: Login to your (working) account and go to your account summary. Click on the button that says "Deauthorize ALL computers" This will wipe all computers that you had associated with your account to play your songs. Not that big of deal because all you have to do is log back in. (BIG deal to ppl that don't know your password, which they shouldn't be playing yoru songs anyway!)
Once I resetted my authorization on all computers and logged back in everything was fine.
Now I think the tech that sent me the e-mail did do one thing for me. He must have enabled my old account I used to have and linked it to my current one. Because instead of my old account saying it does not exist it says it works now! yet I still login to and access my account with my new e-mail account!
So even though I would like to say everything was within my power to do myself the whole time. That is not the case. The tech did help me associate the two accounts from withing iTunes. So I can now listen to my songs at anytime I want and not be told I have 5+ computers when I only own 2 LOL

In Firefox, using gmail, 'Attach Files' no longer works.

Am using FF 31.0, and when entering gmail I can no longer use the 'Attach Files' button after composing an email. I can drag and drop, but when sending jpgs it fills the recipients window with large graphics - which isn't useful.
Logging into Chrome or IE and it works just fine - so I know it's solely a FF issue. Have also tried it on another PC with exactly the same response, so I know it's not my PC either. I've tried with all addons disabled, no difference, and the other PC isn't running any addons anyway.

Try allowing pop up windows
Open Menu
Options
Content (on the top)
Click Exceptions...
Type mail.google.com in address of website area
Click Allow
Try to open attachment window now.
Restart FireFox and try adding attachment again.

I upgraded my camera and opening a camera raw file no longer works

I went from a Nikon D3000 to a Nikon D5200. I have an old version of Elements (version 8) and I no longer can open a camera raw file. I tried finding an answer in the support area but am not sure I found what I needed to know. Since my camera is new and didn't exist at the time I purchased Elements does that mean that my old version doesn't support my camera?

You need to buy PSE12 or Lightroom 5.
Alternatively, download and install the free Adobe DNG converter to convert your raw files to the Adobe universal Raw format and the files will open in all versions of PSE (keep your originals as backups and for use in the camera manufactures software)
Windows download (.exe file) click here DNG Converter 8.2
Mac download (.dmg file) click here DNG Converter 8.2
You can convert a whole folder of raw images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

Old .idx files no longer working

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