Old iPod shuffle library to new PC?  iPod not in iTunes

Dear Forum members. My old PC died. The new PC sees the iPod Shuffle 2nd Generation on startup and it is in the "Computer" window. When iTunes starts up I get the error message "The iPod 'ts's iPod' is synched with another iTunes library. Do you want to erase this iPod and synch with this iTunes library?" I want to keep the music on the shuffle if possible, but when I cick "Cancel" the iPod does not show up in iTunes and it's dropped from the "Computer" window. I can't follow Apple's instructions for transfering the music from the old computer to the new computer using the iPod as a disk since the old computer is fried. How can I get my new PC to see the library in my shuffle? Can I rescue the music on the shuffle and transfer it to my PC? I can't find an e-mail or phone number for customer support for Apple. Does such a thing exist?? Thanks for any and all input. Tom

I am in the same exact situation! PLEASE someone help!

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    <Link Edited By Host>

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    venicespent,
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