Old Ipod won't configure on computer

I have a great new 80GB ipod that works great. but I also have one of the first models of a 20GB ipod with the 4 buttons below the screen and not on the click wheel that I have been trying to get working again. It was working fine until one day all my music had disappeared off the ipod and when i hooked it up to the computer nothing happened because it wasn't being recognized or something. Having gotten a new ipod I removed all files from the first ipod off my computer. I am now trying to use the software to beable to use it again, except the computer doesn't recognize the device. When the software asks to configure the ipod, i click ok, and it does nothing. It just kind of freezes up. So probably it is in need of repair, but if anyone knows a better solution, i'd love to hear it.

Welcome to Apple Discussions!
Does the iPod actually show up in iTunes, and then it stops working?
If the iPod isn't showing up in iTunes at all, see here...
iPod missing in "My Computer" or in iTunes on Windows
Also, is iTunes up-to-date? I assume you downloaded the latest version when you bought your iPod classic, right?
If your iPod shows up in My Computer but not in iTunes, see here...
http://docs.info.apple.com/article.html?artnum=93716
It does sound like your iPod is showing up in iTunes, in which case the above links aren't helpful. Make sure iTunes is up-to-date. Also, what happens if you Cancel the iPod configuration?
btabz

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HT1386 I have a new computer with windows 8.1. I want to add the 52 Gb of music now on my old ipod to itunes on the computer. I don't want to wipe out the files on the ipod by syncing to the new computer which has no music files on it yet! How can I do

I have a new computer with windows 8.1. I want to add the 52 Gb of music now on my old ipod to itunes on the computer. I don't want to wipe out the files on the ipod by syncing to the new computer which has no music files on it yet! How can I do this?

Apparently I wasn't clear. The music on my ipod is but a subset of all the music on my external hard drives. I want to import only the songs and playlists from my existing ipod into the itunes library on my new computer, which currently has no music or playlists. How can I do this?

My old ipod won't let me download with my new email address

I have a new email address, different from the one I started my itunes account, and my hard drive died, so I have a new one of those too. My old ipod won't let me download songs to my itunes page.

susanfromknoxville wrote:
I have a new email address, different from the one I started my itunes account,
Did you update your AppleID wtih your new email address?

How can I transfer my pictures off an old iPod touch to my new computer if it doesn't recognized the device??

How can I transfer my pictures off an old iPod touch to my new computer if it doesn't recognized the device??

- Does the iPod work?
- If you have a PC, it just has to appear in My Computer to get pohtos saved to the iPod. Those are in iPod's Saved Photos) album into a computer
iOS: Importing personal photos and videos from iOS devices to your computer
- If the photos were synced to the computer you need a third-party program like TouchCopy or Phone view to get to to a computer.

20g ipod won't show on computer

my ipod won't show up on my computer anywhere, it is making wierd hard drive noise, can someone please help me.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

IPod won't turn on/computer does not recognize

I am desperate for help that doesn't end restoring factory settings.
I charged my iPod last night, and it had a full battery charge. This afternoon when I started to listen to it, it would not turn on. Subsequently, when I plugged it into my computer, it did not connect to iTunes or anything. I tried to update the software, and it said to connect an iPod to update. It is connected! My computer is not registerging the connection, and the iPod is 100% lifeless.
And for the record, yes, the hold function is disabled.

I'm also having this problem. My iPod won't charge, nor will my iBook or my charger recognize that it's connected. 100% lifeless here also. I'm on hold with Apple Support; if they can solve the problem, I'll repost.

Ipod won't reconize on computer

hey i have had my ipod for a year and a half and all of a sudden tonight i go to connect and it won't get reconized on my computer...
I mean itunes loads and i connect it and all it says is do not connect on the ipod and then on the computer screen a file shows up w/ my contacts and calender and ipod stuff,etc.
And my dads loads on computer but mine won't and his is brand new and will load and mine has been on this computer for a year now....so tell me wats wrong...thnx ppl.

If they send the original iPod mini to Apple and get a replacement from them, you will most likely get another 4GB iPod mini, as Apple is still selling them. If you get a replacement from what Best Buy is currently selling, it will likely be either a 6GB iPod mini if they have them in stock or a 4GB iPod nano. It is not possible to say for certain what you will get if the model you return isn't currently in stock.
(13900)

IPod won't connect to Computer or iTunes

When I plug my 5th gen. iPod nano into my Windows 7 PC, it doesn't show up in iTunes or My Computer. I've tried restarting my laptop and iPod, using a different cord, and connecting to a friend's PC which didn't work. Help please?

When you connected the Nano to your PC, did anything change on the iPod's display? Did it appear to charge at all?
I assume you have worked through each and every suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
and connecting to a friend's PC which didn't work.
If the Nano is not being recognized by two different PCs, that rules out the possibility of an issue with your own PC and points to an issue with the Nano. Check the Nano's dock connector port for any signs of damaged/bent pins or corrosion. If there is any debris lodged in there, take a can of compressed air and perhaps even a soft brush of some sort to dislodge and remove it.
Otherwise, you may need to take your iPod in for service or replacement.
B-rock

Ipod Won't Connect To Computer Or Turn Off

I connected my ipod to my mac and the ipod screen turned to the usual do not connect. But the iPod icon did not show up on the desktop or iTunes menu. I unconnected my iPod and tried to turn it off but it won't. It continued to show the do not disconnect screen as well as being on hold even though it wasn't. This is the first time this is happened and I have had my iPod since it first came out. Any help would be great. Thanks.

I connected my ipod to my mac and the ipod screen
turned to the usual do not connect. But the iPod icon
did not show up on the desktop or iTunes menu. I
unconnected my iPod and tried to turn it off but it
won't. It continued to show the do not disconnect
screen as well as being on hold even though it
wasn't. This is the first time this is happened and I
have had my iPod since it first came out. Any help
would be great. Thanks.
The same basic problem; iPod w/video 80 gb. When pressing Menu Do Not Disconnect pops up. Also iPod won't turn off. It charges but doesn't show it on iTunes. I'm connected to Windows XP.

Ipod won't charge on computer

If I connect my ipod to the computer to charge (using the cable provided and the usb port) it will not charge, even after the reccommended time. It actually drains the battery. Anyone know what could be wrong? Any suggestions?

Is the iPod connected directly into the computer or do you plug into a hub? If you plug into a hub, make sure the hub is self-powered (i.e. has its own power supply and not powered by the computer). Also, if you plug into a port on a monitor or keyboard, it may not provide enough power to charge the battery.

Old ipod won't charge

Older ipod won't charge. 30 gig, white, I've shown videos on it, so it's one of the earlier color iPods. I gave it to my mom 2 years ago and she never used it. I've tried a wall charger and plugged it into my computers, no luck. I can't get it to turn on at all, so can't reset or restore.
Thanks for any help!
K Edmond

Checked some identifiers on Apple website, apparently it's a 5th generation.

Old ipod won't mount to new macbook pro

Hello, I just set up my new MacBook Pro, and when I try to connect my ipod, it won't mount either to the desktop or into iTunes. the screen of the ipod says "do not disconnect" just like with the old computer... and I transferred my account and music and settings from the old one to the new one.
anyone have any ideas?
thanks,
Bruce
Oh yeah... it's a 40 Gig with a scroll wheel... not sure the "name" of the generation, it says "copyright 2003" on the back.
and my new shuffle works just fine with the new computer...

Which version of iTunes does your new MacBook have? You will probably want to update it if it isn't 9.2. Do that first. Also, restart your MacBook book. That will make sure that everything else is working properly as well (I'm thinking USB ports).
If your touch is still not recognized, you will need to make sure that Apple Mobile Device Services is running properly on the MacBook. See this article: http://support.apple.com/kb/HT1747
And if you are close to an Apple store and tired of playing with it, make an appointment with Genius and take your MacBook and touch in and let Apple fix it.

Very frustrating.... iPod won't connect to computer or iTunes

I've seen other topics here posting similar issues, but I thought I would start a new one anyway.
Every time I connect my iPod to the computer, the "connected" screen pops up on the iPod, but nothing shows up in Devices on iTunes. Sometimes my computer recognizes it, sometimes it doesn't.
Up until a few months ago, I didn't have a docking station, so I connected my iPod to my PC quite often. I never had an issue with it. Now that I have a docking station that charges it, I don't connect my iPod nearly as often. When I do, I have problems. I tried downloading the new iTunes.... that worked.... for one time. Now it won't recognize my iPod again. So I tried re-downloading it again, still, nothing. I've reset my iPod; opened iTunes then plugged it in; plugged it in then opened iTunes; restarted the computer; and stopped the iPod service then started it again. Nothing helps; it won't synchronize and connect with iTunes.
Is this an iTunes problem or an issue with my iPod? Please help! This is really annoying.

Hi,
I've had this problem too, but the support articles don't help. I reinstalled 10.6 multiple times but it did nothing, then finally downgraded to 10.4.1, which worked. Now it's doing the same thing with 10.4.1. Every time I've had this problem, the device manager says Apple Mobile Device USB Driver isn't working. I've reset it multiple times. I don't really want to have to reinstall again, any ideas why AMD keeps failing?

Purchased items from ipod won't sync to computer

I bought a ton of music on my ipod from the itunes store. I just got an iphone, so I'm trying to transfer my purchased songs from my ipod to my itunes computer library so I can put them on my iphone, but the purchased items won't sync.

To transfer purchased iTunes Store songs from iPod to computer, select the iPod in iTunes. You can do this from the sidebar. Click on the iPod under DEVICES.
NOTE: If the iTunes sidebar is not visible, from the menu bar, under View, select Show Sidebar.
With the iPod selected in iTunes, from the menu bar
File -> Devices -> Transfer Purchases from "[name of iPod]"
Alternately, you can re-download previous purchases from the iTunes Store at no cost. On the iTunes Store Home screen, under QUICK LINKS, click on Purchased. On the Purchased screen, you can find and download previously purchased songs, including those made on the iPod touch.
NOTE: You need to be signed in to the iTunes Store using the same Apple ID used to make the purchases on the iPod touch.
Also, if you use the same Apple ID on the iPhone, you should be able re-download (at no cost) previous purchases from the iTunes Store, directly on the iPhone.

How do I transfer music from my old iPod classic to my new computer with a blank iTunes library?

I have over 700 songs on my iPod classic, a movie, and a few shows.
My old computer, which is totally fried, has my whole library.
My new computer has a blank library.
I want to transfer everything from my iPod classic, or even better, my iTunes library, to my new computers iTunes library.
How do I go about doing this both manually and with some sort of automatic application assistence (i.e., something I can download to do this for me)?
Thank you so much.

Read this User Tip from turingtest2:
Recovering your iTunes library from your iPod or iOS device

Old Ipod won't configure on computer

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