Old iTouch & Apple ID security Questions

I currently own a iTouch 4th Generation still running ios5. I recently tried to buy a song on iTunes, and forgot my password. Continued to follow reset password procedures. I entered in my new password and it asked me to answer security questions. I bought this iTouch in Dec 2011 and do not recall the need to set up security questions. Failed to answer the questions and even added an alternate email address. However, when I go to the Manage Apple ID-->Password and Security, it again asks the questions, and does not have the option to send to my alternate(rescue) email address. Is there another way to fix this problem other than calling Apple Supp?

1. Click here and fill out the form.
2. An alternate email isn't the same as a rescue email.
(92361)

Similar Messages

  • I tried to update my phone and it ended up going into recovery mode. now my phone is locked bc i dont remember my old apple ID security questions, nor does the email exsist anymore. is there anyway i can unlock my phone myself or do i have to go to apple?

    i tried to update my phone and it ended up going into recovery mode. now my phone is locked bc i dont remember my old apple ID security questions, nor does the email exsist anymore. is there anyway i can unlock my phone myself or do i have to go to apple???? ANYONE SUGGESTIONS PLEASE!!

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • I want to reset my Apple ID security questions because it is old Apple ID. I know all of the passwords, but I do not know the security questions.

    I want to reset my Apple ID security questions because it is old Apple ID. I know all of the passwords, but I do not know the security questions.

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • Problem with Apple ID security questions?

    I'm trying to purchase an app but I have forgotten my security questions but when I ask for a reset questions email it automatically sends it to an old email address I no longer have any help is much appreciated

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • Forgot my apple id security questions

    trying to change my security questions because I forgot my old ones.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
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    How to Manage your Apple ID: Manage My Apple ID

  • How do I reset my apple id security question with out a rescue email

    How do I reset my apple id security question with out a rescue email?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101013)

  • I forgot my Apple ID security question answers and cannot contact iTunes support by phone. The only way I can ask for help is via email. How can I make that happen?             Thanks

    Hi! So I haven't used iTunes in a few months but I just got an iTunes gift card and want to make a purchase. iTunes redeemed it just fine but now that I want to make a purchase I am having problems. I can't remember my security question answers and iTunes is requesting them. I have two other verified emails but the are NOT rescue emails. I can't contact iTunes over the phone because my phone lines are out and are going to be out for a long time. The only way I can contact them is by email. How can I do this? Is there an easy way to just reset all my security questions? Please help a girl out. I just want my music!
    Thanks so much

    Alternatives to Reset Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Start here to find your country, and how you can contact Apple:
             Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Support in your country and ask to speak to Account Security.
              Customer Service: Contacting Apple for support.
    How to Manage your Apple ID: Manage My Apple ID

  • Apple ID security questions

    can anyone help me on how to reset my apple ID security questions. i dont have a recovery email. all the steps are very complicated.i have tried reset-ing my password and all but the security question is still the same.

    Reset security questions
    http://support.apple.com/kb/HT5312
    If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • HT201363 There is no option of a "rescue" email address and I can´t get the answers to my apple id security questions. What do I do?

    Its seems impossible to get to reset my apple id security questions even though I have tried to follow all of the instructions offered.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104570)

  • HT1918 I forget my apple Id secure question, and I can't reset it , what am I supposed to do ? Please help .....help 

    I forget my apple Id secure question, and I can't reset it , what am I supposed to do ? Please help .....help 

    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"... i do this but not working

  • I can't restore my answers of Apple ID security questions.

    Dears,
    I can't remember my answers of Apple ID security questions. So I sent a request to restore the answers and they said it will come to your e-mail but still now I can't get any message to restore my answers. And I have tried so many times but nothing.
    Please try to fix this problem ASAP.
    Best Regards,
    Azzo Knno

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96569)

  • HT201303 How to change Apple ID security questions

    I received and email saying my Apple ID security questions/answers had changed.  I immediately changed my Apple ID password... and again the next day had to change it again because it would not work when trying to update apps on my Iphone.
    So here is the problem... I see no place to change my security questions/answers on any of the webpages and contacting Apple support from my current location is impossible outside of email/webpages.  And there in lies the problem with Apple support... online/email support is non-existent.  But enough of my complaining about that.
    Does anyone know how to go about changing Apple ID security questions/answers?
    Thank you.

    Please go to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/.
    Sign in when prompted then click on password and security on the left. If you'll answer the questions correctly, you'll see the questions and other infos on the page.
    One more thing, I don't think we can give our own questions like before. You can contact support for more info.
    http://www.apple.com/support/itunes/

  • Hello.I forgot the answer of my apple IDs security questions.Could you recover it for me?

    Hello.I forgot the answer of my apple IDs security questions.Could you recover it for me?

    Everyone here is just a fellow user, so no one here recover or reset your questions. See the information below.
    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions. 
    If that doesn't work, or  there is no rescue email link available, then:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.  
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
    Regards.

  • HT5312 I forgot my apple itunes security question answers

    I forgot my security question answers

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 Hi I forgot my Apple ID security question how ill reset thanksl

    Hi I get new Apple ID security question thanks

    Hi I forgot my Apple ID security question how ill reset thanksl

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