Old photos don't load on new iphone, but do display as gray squares

I'm trying to help my mom with a new iphone she got.  A couple of months ago my mom bout a new iphone at a sprint store and had the store guy sync all her data from her old iphone.  The photos didn't seem to transfer properly though.  When you pull up the camera role, all the thumbnails from new pictures she's taken since buying the phone show up and work properly when you click them.  But all the photo thumbs from the old phone just show up as grey tiles, and when and when you click on them it just says loading with a spinning wheel indefinitely.  Any one ever have this problem?
She had an all her photos stored on her ipad as well, but they have since been deleted, I suspect due to an automatic sync with the phone.  Anyone know of a way to get them pack from the ipad side?
It's a iphone 5c running ios 7.1.2
Thanks!

can you see if it works in a new profile.
* [[Use the Profile Manager to create and remove Firefox profiles]]

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