Old plan needs new free phone

I have a plan that is ready for a new phone.  We need the phone to be free.  What do we do?

Hi susan25, 
I am elated to see you are interested in upgrading to a new device and would be happy to go over some options with you. Please advise the type of features you require. Do you travel internationally? Do you use the internet on your phone? Do you stream music? And, how do you currently check you email? I look forward to hearing from you soon.
Thank you,

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