Old Quicktime will NOT go away.

I am currently trying to install the newest version of itunes.
The install is almost complete when it tells me that I cannot have 'an old version of quicktime' on my computer.
I have tried uninstalling quicktime many times but it simply stalls halfway through the uninstall and disappears.
I then went into my hard drive and deleted quicktime completely but itunes will still not install, claiming that the old quicktime is still there.
I have no idea what to do, please someone help. ;[

I have tried uninstalling quicktime many times but it simply stalls halfway through the uninstall and disappears.
here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
now try another itunes install. does it go through properly this time?

Similar Messages

  • Itunes will not open and quicktime will not update

    selecting iTunes results in popup message; 'iTunes requires Quicktime 7.5.5 or later...', but QuickTime will not open.
    Control right-click did not help.

    Wow, it looks like your software is very very old.
    The current version of QuickTime is 10.3.  The current version of OS X is 10.9.1.  (Your profile indicates you are running OS X 10.5.8, Leopard.  Leopard was released in 2007.)
    The current version of iTunes, 11.1.4, will not run on Leopard.
    Anyway, it sounds as if all your software needs extensive upgrading.  You may be using a computer that is too old to run current software.

  • HT204053 I recently changed ny Apple ID but it did not transfer over to my iCloud account. How do I change my iCloud ID? The login popup for iCloud will not go away so I cannot get into my iPad since it pops up as soon as I turn the device on.

    I recently changed my Apple ID but it did not transfer over to my iCloud account. How do I change my iCloud ID? The password for the new Apple ID does not work since the iCloud default user name is imbedded in the login box. The login popup for iCloud will not go away so I cannot get into my iPad since it pops up as soon as I turn the device on and re-occurs every few seconds.

    You have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPad on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iPad when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Mail Account directory Will NOT go away!

    A long time ago I set up an account for my friend to use on my web server and on my local computer (osx mail app). It's long since been deleted from Mail>preferences and on the server side.
    But, in the directory, users:(user-x):Library:Mail:V2:
    The old account keeps generating a directory that looks like this [email protected] (the mail server IP).
    This will populate with the default mailboxes like in-box, junk, trash, etc.
    you can trash it and it comes back as soon as the mail app checks for mail.
    How can this be if it is a deleted account on the local computer and the user has been deleted from the server side?
    And how can you make this go away?

    rubrub wrote: 
    I have not messages but the icon will not go away. I have taken the battery out to try that but no luck.
    Turn your phone off...then call your mobile phone number from another phone and leave a message. Turn the phone on and then go to your voicemail and listen to the message. Listen and then delete it; then press the appropriate key to disconnect from voicemail, don't just hang up. That should clear the "voicemail" icon, if not, turn the phone off and then back on.

  • QuickTime will not launch

    QuickTime will not launch on my computer. I click on the QuickTime icon on the button bar and it just won't open. The colorful little circle just spins forever. I have to force quit every time. I've reinstalled it from the internet download and same condition. The computer is new - 1 month old with all the necessary updates that have come through software updater. Is there something I'm missing or a quick fix out there? Clicking on downloaded wma and wmv's same scenario.

    Ok, let's say I opened Apple page, and went to QuickTime. There are many trairols and ads there, but when I try to play any of them, I see a dimmed Q logo with a quistion mark inside it in the place where QuickTime should play!!!
    Is there a missing plug in?, I downloaded and re-installed QuickTime several times now, but with same results. Any clue?
    BTW, when I right click any ad, or trailor, I found that I can download the file on disktop, and then play it normally.

  • ITunes/Quicktime will not start.

    iTunes/Quicktime will not start. Nor will anything quicktime dependant start. (Like Adobe Go Live) I recently reformated one of my Windows PCs and reinstalled m$ windows xp pro. I begain installing nessacary software and when I was done with iTunes/Quicktime (Why the heck is it now bundled?) it would not start. Could it be a codec conflict problem? I also tried reinstalling iTunes/Quciktime and nothing changed...
    Any comments would be appreciated.

    hi trackmanxs!
    then i got the new quicktime and i am gettin error -1316 and -1603....someone please help
    here's what we'll try first with that one.
    Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
    Description of the Windows Installer CleanUp Utility
    next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
    Trouble installing iPod, iTunes, or QuickTime software in Windows
    once we've got all the existing QuickTime scraped away, let's try another careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • Popup on Safari that will not go away

    I have a popup on my Safari that will not go away, even when I restart my computer. It's to call a number immediately to get help, which I Googled & it is a scam. Can anyone please tell me how to get my Safari back to working right. Thanks
    Below is what the popup says:
    http://mac-system-issue.com
    Safari - Alert
    Suspicious Activity Might Have been Detected.
    Major Security Issue
    To fix it please call Support for Apple
    +1 800-680-0697 (Toll Free) immediately!

    Let me preface this by saying that I am in no way a tech person.  I just followed other people's advice and somehow it eventually worked for me.  I'm sure I didn't do it the easiest way or the fastest way, but I was trying anything I thought might help.
    1) First I tried overriding Safari with a new version but then realized that it was incompatible with Lion, so I upgraded to Yosemite.  Didn't help.
    2) I then opened Safari (same problem was happening) and did a force quit.  There are a number of ways to do that but I chose to click on the apple in the top-left corner, go down to force quit, and then select Safari.  Then I went in to Library > Safari and deleted the "LastSession.plist" and then emptied my trash so that it would be totally off my computer.  Then I reopened Safari holding the shift key.  When it opened, a box came up basically asking if I wanted to restore my last session.  Read it carefully and choose the option that will start a new session instead of reopening your old work. 
    I have no idea if the fact that I upgraded my Safari and operating system helped or changed anything.  You may be able to do everything in Step 2 and get the same result....but that's just how it all worked for me. 
    Hopefully it helps.  But I know this particular adware popup i a real bi-atch because it basically totally disables Safari. 

  • ITunes and Quicktime will not load

    Hi, when i try and load my iTunes, it will not load. It has been working fine for months, but has recently stopped!
    When i try and load iTunes, i am given the standard Windows "iTunes has encountered a problem" screen with the error message of:
    Error Signature
    AppName: itunes.exe
    AppVer: 6.0.0.3
    ModName: quicktimeStreamingAuthoring.QTX
    ModVer: 7.0.3.50
    OffSet: 00016cb9
    So i "Repaired" iTunes, which didnt fix the problem, i uninstalled it, which also didnt fix it.
    Then i decided to try and uninstall Quicktime, due to it being the root of the problem, and i was greeted with this error:
    Error Description
    DLL function call crashed
    QTInstallCode.QuickTimeUninstallPrc
    Any ideas on what is the problem, and how to fix it?! Because i cannot install a new quicktime whilst this one is still on my computer, and i cant get it off!!
    Any help would be greatly appreciated!
    Matt

    Okay... I'm waiting for this answer too!! Exact problem...was working fine now I get the "Itunes has encountered a problem...." I attempted to run Quicktime (it is needed, I understand) but now it will not run. I uninstalled all (could not even find Quicktime) and attempted to reinstall. Itunes apparently reinstalled but Quicktime will not... and now nothing is running.

  • Itunes and quicktime will not open properly

    My itunes freezes when opening and quicktime say there is a run time error. I have uninstalled everything and quicktime does not go away. then re-installed both and they still do not work. not sure what to do.

    I have uninstalled everything and quicktime does not go away
    what's the precise wording of the message that you're getting when you try to launch itunes?
    what is the wording on the message that you get when you try to uninstall QuickTime?
    (include error message numbers if you're getting any.)

  • I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you hav

    I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding  the unauthorised payment and the DISABLING of my account.
    David Forrester.
    Sent from my iPad
    On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
    Follow-Up: 319042795
    Hello again,
    I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Dear David,
    Welcome to iTunes Store Customer support.
    I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
    David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
    iTunes Store &amp; Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Please reply to this email and let me know if this purchase was unauthorized.
    Thank you for being an iTunes Store customer. Have a great day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Lang_Country: en_gb
    User Storefront: UK
    Concern Type: Problem Not Listed
    Web Order #:
    Content Title: NOW TV Day Pass
    Provider Name: BSkyB
    Track IDs: []
    Purchase Date : 2014-03-16 12:33:48 Etc/GMT
    Purchase Device : Apple TV
    Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
    <Personal Information Edited by Host>

    This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
    Unfortunately no one here can access your support history. You must respond to the emails directly.

  • I have a box that will not go away, it says,  "To open JavaApplication, you need to install a Java SE 6 runtime.  Would you like to check for and install one?  If i push not now, it keeps popping up, if I push install, it says it's not available, help.

    I have a dialogue box that will not go away and it seems to have started when I upgraded to Mt. Lion.  the box says, "To open JavaApplication, you need to install a Java 6 SE runtime.  Would you like to check for and install one?  (smaller print)  Note: Usw of this software is subject to the Software License Agreement applicable to the software you are downloading.  A list of Apple SLAs may be found here: htp://www.apple.com/legal/sla/
    Finally there are two boxes to click.  One says not now.  If I click on that the box goes away for 2 to 3 seconds and then pops back up and WILL NOT go away.  If I click on the second box, Install, it says  The software is currently unavailable.  To install a Java SE 6 runtime later, open Java Application again.
    My confusion here is that I have no idea what the java application is, When I click "okay" on that box, the original box pops us again and WILL NOT go away. CGoing to the apple lega web site was no help.  My solution so far has been to drag the dialogue box as far to the lower right and out of the way as far as I can.  Help.

    Does this happen immediately after you log in? If so, one of your login items is probably causing it.

  • My 5yr old iMac will not connect to the Internet. All other computers in the house will, including my Mac pro and iPad. What should I do?

    My 5yr old iMac will not connect to the Internet. All other computers at home will, including my Mac Pro and iPad. I'm at my wits end. What should I do?

    Which OS are you using (update your user profile).Try a
    SMC RESET
    http://support.apple.com/kb/HT3964
    Shut down the computer.
    Unplug the computer's power cord and ALL peripherals.
    Wait 15 seconds.
    Attach the computers power cable.
    Wait another 5 seconds and press the power button to turn on the computer.
    The 5 second timing is important to a successful reset.

  • I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • I MOVIE....Quicktime will not allow me to view it

    I am running Yosemite.  When I use IMOVIE I can upload to iTunes no problem.  However, when I save the movie to an external hard drive or my desktop.  Quicktime will not open it.  I am using quicktime 10.4.  Also with the new upgrade to Yosemite, there is no longer an IDVD option to save to a DVD...how can I save a movie I made to a DVD

    Try contacting apple

  • Apple programs, Help, Mail, iTunes, Safari, Quicktime will not launch.

    Recently we downloaded some upgrades from Apple and now Help, Mail, iTunes, Safari and Quicktime will not launch. The icon dances on the dock, and the operating system records the program as having opened, but the program does not come up and the icon menu on the dock still displays open rather than quit. I have tried re-installing the programs to no avail.

    "Repair disk was unable to repair these"
    Any one of the following may fix the directory damage:
    DiskWarrior
    Highly recommended for *directory damage* repairs.
    TechTool Pro
    Multi-functional utility.
    Drive Genius Multi-functional utility.
    You will need to make your own decision on which to purchase. Read up on them on their websites because each does something a little different.
    You must use the versions that are compatible w/your OS system & keep the utilities updated to avoid damaging/harming/trashing your system.

Maybe you are looking for