Old version of firefox in add remove programs
When I originally installed Firefox on my machines it was Firefox 11 I have updated to the most recent version Firefox 16 but in Add/Remove programs is still shows Version 11. When I do a scan on my network it still shows version 11 on all my machines. This is an issue because I need to know what the users are using. I have given the users the ability to update their FF and thought they were not doing it. Also there is only one install of FF showing in Add/remove programs..I know others have reported the old and the new versions in Add/remove programs
To confirm what Firefox version is currently installed, see
*[[Find what version of Firefox you are using]]
Alternately, go to Firefox Help -> [[Using the Troubleshooting Information page| Troubleshooting Information]] and look under Application Basics for the version number.
If the only problem is that your Windows Control Panel list of installed programs says that Firefox 11 is installed instead of the actual version, a simple solution might be to simply download the latest Firefox version from mozilla.org (currently 16.0.1) and reinstall Firefox (you can optionally [[Uninstalling Firefox|uninstall Firefox]] first but make sure you do NOT select the "Remove my Firefox personal data" option ... if you do, all of your Firefox bookmarks, passwords, and other profile data and settings will be lost!).
Ref: [[Basic Troubleshooting]] under "[https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-reinstall-firefox Reinstall Firefox]"
Similar Messages
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How to uninstall Firefox if Add/Remove programs won't work?
My Firefox is completely unresponsive. I can't get a browser or anything. I just grabbed the application folder and threw it in the trash, because the add/remove program function did nothing. I also cannot download the newest version of Firefox. It tries, but then says, "Your download was interrupted".
How can I make sure I've removed ALL of the old Firefox and what can I do to download the new one?Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you. -
Should I remove older versions of Java from Add/Remove Programs?
I have about 9 or 10 older versions of Java mostly version 5 updates 2-11installed in the Add/Remove programs section of Control Panel. Should I remove these or leave them installed before installing the next update 6.2?
Yea, you should definitely remove them via the add/remove tool.
Sometimes if you are developing for different versions you might
have more than one - but in most cases more than 1 or 2 is
unnecessary. -
Firefox icon is still on the start page and when selected the message is sorry firefox has unexpectedly crashed. Happens every time !
-> Uninstall currently installed Firefox -> [[Uninstalling Firefox]]
* Restart your system
* Install latest Firefox -> [[Installing Firefox on Windows]]
Check and tell if its working. -
I want to restore my old version of firefox. I also want to restore my security that was disabled and all my plugin and add ons. How do I return to where I was?
The only fully supported and updated versions of Firefox are 3.6.22 and 6.0.2. All other versions contain security of stability errors that have not and will not be corrected.
'''''"...my security that was disabled..."'''''
Any toolbar that your security application installs into Firefox may have been disabled because the developer has not updated their toolbar.
*The functioning of your security application should not be affected, just the toolbar.
*You can try updating your security product as some security application developers have recently released updates of their products that are Firefox 6 compatible.
*You can visit and/or post on your security application developer's forum to see if they can make suggestions for you or let you know about their plans to update for Firefox 6 compatibility and to confirm that your security application is still fully functional, just the toolbar is disabled.
Firefox has a built-in function that provides one of the major functions of most security application toolbars. '''''Safe Browsing''''', the built-in Firefox component, will warn you when you try to go to a known Malware or Phishing site:
*http://www.mozilla.com/en-US/firefox/phishing-protection/
*'''''Sample''''' warning screens:
**http://www.mozilla.com/firefox/its-a-trap.html
**http://www.mozilla.com/firefox/its-an-attack.html
'''''"...all my plugins, add ons, and so forth..."'''''
I can see many plugins that were not disabled; click "More system details" to the right of your original post.
If any extension(s) other than Java Console (see below) were disabled, please reply with a list of the disabled Extensions and/or Plugins (Add-ons > Extensions and Add-ons > Plugins).
'''<u>Java Console</u>'''<br />
Unless you do Java programming/development or debug Java applets on web pages, you do not need Java Console. Java update will install a new Java Console with each update. Removing the Java Console extensions has no effect on the functioning of Java for web browsing. You can see, '''''but not remove''''', the Java Console extensions in Add-ons > Extensions. Java Console extensions can be safely removed '''''manually''''' by following the instructions in this article:
*http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
I am now using v3.6.8 and tried updating to v7.01 but it does not seem to work. Went to control panel to remove all the old versions but Firefox was not listed there although Thunderbird is there. Please advise asap, thanks
I recommend backing up your Firefox settings in case something goes wrong during the uninstall/reinstall process. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
In the Control Panel, Add/Remove programs, look for '''Mozilla Firefox'''. Make sure to save (do not delete) your personal settings when uninstalling.
If it isn't there, just try installing 3.6.23, which is the latest in the 3.6 family. You can download 3.6.23 here: http://www.mozilla.com/firefox/all-older
With respect to version 7.0.1, are you saying that the installation failed, or it seemed to work but it's nowhere to be found? -
I recently downloade Firefox v6.0 but had to remove it via the Control Panel>Add/Remove Program. When I downloaded v6.0 again and tried to re-install it I keep getting an error messsage that said that I had to reboot to fully remove the previous copyof v6.0. However when I did reboot I get the same error message. I'm sort of stuck in a loop and can't figure out how I can re-install v6.0. I am running Windows XP on a Dell Inspiron 9300 laptop.
Please do the following.
Click '''Help '''| '''Check For Updates'''. The option to update should appear and version 3.6.17 should download and install.
However, sometimes things go pear-shaped and you get version 3.5.19. If that happens, repeat the same steps to update to 3.6.17.
Once you have 3.6.17 installed, you'll get the opportunity to update to the current version which is 4.0.1 ''Please don't do that for the moment because you first of all have to update your plugins''. To do the latter, please do the following.
Go to http://www.java.com/en/ and install the latest version of Java.
Update Adobe Shockwave for Director via http://get.adobe.com/shockwave/
Update Adobe Flash via http://get.adobe.com/flashplayer/
Update Adobe Reader via http://get.adobe.com/reader/?promoid=BUIGO
For security details regarding the Adobe updates, see: http://www.adobe.com/support/security/advisories/apsa11-02.html
Once you've updated all those, go to '''Help '''| '''Check For Updates '''again to update to version 4.0.1 -
I have windows 2000 professional operating system version 5.0.2195 service pack 4 build 2195. I usually logged on as "user1". When i clicked on firefox it will try to install update but will return a message that update cannot be installed "please make sure that there are no other copies of firefox running on your computer". But there are no other copies of firefox running.
I checked the add/remove program in the control panel and found out that I have ver3.6.10 and ver6.0.2 installed.
Can i remove the ver3.6.10 using the uninstall button in the add/remove program?
Another problem is that I cannot logged in as "administrator".
When i logged in as "administrator" the computer just shut down and restart by itself while loading my desktop icons.The normal method is simply
* Help -> Check for Updates
on Firefox (Window XP)
* see also [[Updating Firefox]]
You should be able to delete Firefox and remove it, from your Windows XP control panel although that may not be what you intend.
If you have doubts about compatibility stay with Firefox3.6 for now.
Some software extensions will currently have problems with firefox 4 (and that iircc may include some versions of silverlight )
Do NOT use any delete settings (or whatever it is worded) that will loose all your passwords and bookmarks.
BTW the safe mode in relation to Firefox is a totally different concept from Windows safe mode, but you probably have no need to use either of them.
* see also [[Safe Mode]]
On an ordinary upgrade Firefox will preserve your profile details which include bookmarks any passwords.
You should have no problems in installing Firefox 4. You should be able to install firefox 4, and retain any bookmarks etc that were used in firefox 3.6, but sometimes extensions may be incompatible. -
How to remove old NI Imaq if it is not in add remove programs
I am upgrading from 6i to 8.o fo rlabview and vision development module.
I need to remove my old IMQ before the new one will install. It is not listed in my add/remove programs. How do I remove it?Hi rscconrad,
IMAQ 2.5.1 was a subcomponent of the LabVIEW installation and will reinstalling LabVIEW to remove the component.
Uninstall LabVIEW 6.x using Add/Remove Programs. This will remove the previous version of IMAQ.
Install LabVIEW 6.x (or if possible, just install LabVIEW 8.0). You will need to customize the 6.x installation so that IMAQ 2.5.x is not installed.
Proceed with your upgrade.
I hope this works for you.
Regards,
RyanF
Message Edited by RyanF on 01-26-2006 02:07 PM -
The Mozilla Firefox 3.6.13 version is refusing to be removed from my laptop even after l have opened the CONTROL PANEL and clicked on ADD/REMOVE PROGRAMS and then clicked on REMOVE the hightlighted firefox program.
I have just installed the Mozilla Firefox 4.0 and when l try to uninstall or remove this one the same way as l do for Firefox 3.6.13, l have no problem with removing Firefox 4.0.The following link shows how to manually remove Firefox if the uninstaller fails - http://kb.mozillazine.org/Uninstalling_Firefox
Are you sure you still have Firefox 3.6, by default Firefox 4 will replace previous versions of Firefox. Some time the add/remove programs option in the control panel will list programs that no longer exist. -
My PC is a fujitsuscaleo 600, last year I had a new hard drive and some extra RAM fitted and since then has been good - have used, and updated Firefox for over 6 years. in August I installed TrendMicro antivirus and for different reasons this has been uninstalled/re-installed twice. AFter letting it expire, I re-installed ParetoLogic PC health advisor (I think in August too)and allowed it to try updating some graphics drivers following a scan - this was unsuccessful so I marked them to ignore (something about my graphics card not supporting the drivers downoladed). I can see the mozilla files on WIndow Explorer but if I click 'remove' (control panel, add/remove programs) I get a very short 'hourglass' then nothing; if I click Firefox icon I get the same. Help!
See:
* https://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start -
I tried to uninstall firefox using the control panel, add/remove programs. When I click on remove it does nothing. Then I tried using run, firefox, uninstall, helper and this does nothing either. Is there another way to remove it or repair it? I am using windows xp not 2000.
For details of how to manually remove Firefox see http://kb.mozillazine.org/Uninstalling_Firefox - it gives details of the folders you need to delete.
What is your problem with Firefox, re-installing Firefox does not normally fix problems. -
How do I uninstall firefox when I cannot find it in 'add/remove program'
I am trying to uninstall firefox from my window 7 notebook but I cannot find it under 'add/remove program' in control panel. I have come across suggestion to delete the Mozilla firefox folder from program x86 but I worry that this method may create problem by leaving orphans in the registry.
The uninstall instructions are here
* [[Uninstall Firefox from your computer]]
You appear not to be posting from Firefox and so I wonder have you already uninstalled it ?
Uninstalling, gives you an option to leave behind personal information. If you will never use Firefox again you may not need that and the Firefox profile may be deleted. Possibly the profile folder is what you are seeing. Note the profile contains your Firefox bookmarks and normally if uninstalling Firefox you may wish to first of all export those as HTML that may be used elsewhere as bookmarks / favourites.
* [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]]
* [[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]] -
When I look in Add/Remove Programs in the Control Panel it reports Firefox as 5.44GB. Could this be true? If so how do I reduce the amount of space it is taking up?
It is quite common for the program size listings to be wrong. To check the actual size of the Firefox installation, you can manually check the size of the Firefox [http://kb.mozillazine.org/Installation_directory installation directory]. It is is typically around 26-30Mb, and the default location on 32 bit Windows is C:\Program Files\Mozilla Firefox\
There are also a couple of other locations where Firefox stores data, check the size of the following folders as well.
Firefox also stores user data such as bookmarks and passwords in the [[profiles|profile folder]]. It should be inside this folder C:\Users\''username''\AppData\Roaming\Mozilla\Firefox\Profiles\
Firefox stores temporary files in the cache. To find the location of the cache, type '''about:cache''' into the location bar. It should be inside this folder C:\Users\''username''\AppData\Local\Mozilla\Firefox\Profiles\
The last 2 folders are normally hidden, you may need to set Vista to [http://www.bleepingcomputer.com/tutorials/tutorial130.html show hidden files and folders]. -
Firefox is not available in C:\Program Files and in Add/Remove Programs
I am trying to run an Oracle application which is currently installed in one of our user's PCs, but when we try to generate a report it would fail to do so as Mozilla Firefox is installed on the system and I believe it is set as the default browser. I tried to uninstall it as it is not required anymore, but to my shock I didn't find it in Add\Remove Programs list and also not in C:\Program Files. I tried installed Windows Clean-Up utility, but the application doesn't exist there either. I want to remove Mozilla completely, can someone please help?!! By the way, I also deleted the Mozilla files under the Application Data of all user accounts on that machine; still no luck.
I believe that it's a good idea to leave them be JUST in case they installed a dependency that a new application is using.
This isn't exactly likely but it could happen.
When I'm uninstalling applications I use a tool called
Revo Uninstaller which finds files and registry entries that applications might leave behind.
Will your machine explode and Windows stop booting? Probably not.
Are these left-over files destroying your Hard Drive capacity? Again, Probably not.
Basically, I can't think of much of a reason to delete them so I think it's decent to leave them just in case, but again it probably wont do any damage. Running an third-party application like
CCleaner is also good practice and could likely delete some of the unwanted/unneeded files and crud like that.
Also, most application settings are usually present in the C:\Users\UserAccount\Application Data\ and not in the Program Files or Program Data.
Goodluck bud,
Any questions or concerns feel free to let me know.
-Bryan
Microsoft MCSA, VMWare VCAP-DTD, Cisco CCNP, CompTIA A+, Security+, Network+, Apple ACMT, SPR
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