Older emails, 24 hours or more, will not open. I can click on them, then hit forward, and they appear. However, when I send them to myself, they again will not open.

Outlook.com was not able to complete this request. Microsoft may contact you about any issues you report.
This comes up when I click on my emails older than 24 hours. However, if I select the email to forward it, it appears. However, if I resend it to myself, it again, will not open.
Any thoughts, suggestions, or cures will be greatly appreciated. Thanks very much in advance!

Hi,
I would like to verify the following things for troubleshooting:
1. Please forward this problematic message to another people and check if he/she can open it.
2. Please verify if OWA has this issue. If no, the issue is related to Outlook side. I recommend you use Outlook safe mode to determine whether the issue is caused by add-ins.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

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