Older model iMac. Grey screen, no tones, apple logo and spinner, then shuts down. Tried all greyscreen tips on Apple Website. Suggestions?
Older model iMac. Grey screen, no tones, apple logo and spinner, then shuts down. Tried all greyscreen tips on Apple Website. Do not have start up disc. Do not know what OS it runs. Suggestions?
Since you don't have a startup disc you haven't done ALL of the tips on this page http://support.apple.com/kb/TS2570
I don't know what you've done but you need to follow the tips listed and that could include possibly erasing and reinstalling the OS. Older model iMac does nothing to help us understand what you're working with. You can call Apple and provide them with your serial number and for a fee they'll ship you a set of original install discs or you could possibly use Snow Leopard which you can get for $20 here http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
You can enter the serial number here for specs on the iMac http://www.everymac.com
And if you don't know where to find the serial number see here http://support.apple.com/kb/HT1349
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<Edited by Host>What other solutions have you tried?
This may help you:
https://discussions.apple.com/docs/DOC-3353
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Which "model" & "generation" G5 iMac do you have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
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Thank you
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In the meantime, try the suggestions mentioned in the following Article:
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If safe boot can't solve the problem here are some additional links that may be of use.
http://support.apple.com/kb/TS1365
https://discussions.apple.com/docs/DOC-3353
http://support.apple.com/kb/TS1367
http://support.apple.com/kb/TS1417 -
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Message was edited by: inclinelarrylSee if this page helps : http://support.apple.com/kb/ht4097 - it mentions a frozen progress bar when updating, and describes putting the iPad into recovery mode and restoring the iPad via your computer's iTunes
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