Older quicktime cannot be removed, technical support?

i cannot download the new version of itunes and quicktime. the display says that the older version cannot be removed. it says to contact technical support group??
what should i do
plz help me

If it were me I'd try removing the old version using the add/remove control panel, then try using the QT installer

Similar Messages

I am trying to install current version of QuickTime. I get the message that it cannot find QuickTime.msi on my computer. Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

I am trying to install current version of QuickTime. I get the message that it cannot find QuickTime.msi on my computer.
Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
I am simply trying to view video files recorded on my iPhone and transferred to my computer.

See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774

HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes. I get an error message stating that both are older versions and to contact technical support. I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

"the older version of quicktime cannot be removed. Contact your technical s

I keep getting an error "the older version of quicktime cannot be removed. Contact your technical support group." No I have removed all od copies of Quick time and used Windows Install Clean Up and tried to repair Quick Time and stil can not install the latest version. Plus now Itunes is not working. Any thoughts.

The problem with reinstalls or upgrades saying a previous version is installed when one isn't sounds familiar. I couldn't get 7.2 to install correctly, so I tried reinstalling 7.1.5. Received an error message saying I couldn't because a newer version was already installed. I tried using the Windows Uninstaller Cleaner someone here posted a link for to solve the problem. I found an entry for 7.1.5 with no application name (which it should have)and deleted it, but that still didn't solve the problem. What I found interesting was that I edited the registry to remove all references to QT (and there are hundreds of them). That still didn't solved the problem. I would like to know where it gets that info about what's been installed previously. It just occurred to me that they may have planted a cookie. I'll check. If you find out where the info on previous installs is hidden post it.

Error 1714. The older version of QuickTime cannot be removed. - Fix

I ran into this problem when I was installing the latest version of i-Tunes. Because i-Tunes requires QuickTime I researched for hours. I couldn't un-install QuickTime, it wasn't showing up in a software list to uninstall. I used Regedit to remove all of the "QuickTime" entries in the registry. Restarted my computer, still no luck.
One thing that I did I ran the Quickertime installer from a DOS prompt and added /le file.txt
This creates a log file with all the error during the installation.
This gave me the follow error in the file:
=== Logging started: 12/30/2006 17:29:18 ===
Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
=== Logging stopped: 12/30/2006 17:29:31 ===
Again this is what I to searched for the errors with on luck.
I ran the Quicktime installer again, this time I used the /l* file2.txt. This logs everything during the installation.
I searched this file for where the errors were and found this:
RemoveExistingProducts: Application: {50D8FFDD-90CD-4859-841F-AA1961C7767A}, Command line: UPGRADINGPRODUCTCODE={F07B861C-72B9-40A4-8B1A-AAED4C06A7E8} REMOVE=ALL
MSI (s) (88:78) [18:39:06:390]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\DDFF8D05DC09958448F1AA91167C67A7\Sour ceList'
Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
MSI (s) (88:08) [18:39:07:734]: Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
Then in the registry removed the entry 50D8FFDD-90CD-4859-841F-AA1961C7767A in the HKLM\Software\Classes\Installer\Products directory.
!!!!Make a backup of your registry if you are unfamiliar with regedit.
Windows XP

Thank you so much for this solution! I spent hours trying to figure it out myself and by following your steps I got it working! My numbers were different but I was able to figure out which one I needed to delete. Thank you once again!

The older version of QuickTime cannot be removed

While attempting to install iTunes on my computer:
The older version of QuickTime cannot be removed. Contact your technical support group.
The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
Unfortunately, my iPod Touch rather requires iTunes...

http://i53.tinypic.com/303iiz5.jpg
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

The older version of Quicktime Cannot be removed. Contact your techsupport

The older version of Quicktime Cannot be removed. Contact your technical support group.
Since the latyest version of Quicktime doen;t know how to remove previous versions of Quicktime, is there a program that can run to remove all references of quicktime on my Windows XP system and remove all the references in the registry so the latest version might install?
thanks,

I have the same problem - it's preveting me installing iTunes - can anyone pleae help ?

ITunes/Quicktime problem "The older version of Quicktime cannot be removed"

Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
Any help?

Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
(the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)

Tried to download but keep getting message:the older version of apple software update cannot be remove contact support group Help

Trying to uninstall and download itunes keep getting message "the older version of apple software update cannot be removed contact support group. There must be a hidden file I can't find.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Comp went crazy, lost qtime w/apple (have a desktop xp) uninstalled all apple and quicktime, now can't seem to reinstall it. It tells me an older version of apple softwareupdate cannot be removed. contact support. found it but cannot delete it. help

need to know how to uninstall an older version of apple software u pdate v2.1.1.116. uninstall/install program won't let me.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

I can't install iTunes because the older version cannot be removed.

Hello,
Im trying to Install iTunes and I got this problem :
http://yfrog.com/jx41498556p
Help me please
Message was edited by: Avivz450

These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot remove older version of QuickTime..Contact technical support.

I tried to uninstall Quicktime version 7.3.0 throught he add/remove programs in the control panel. It gave me a message saying that "installation package.msi cannot be located" so then I tried to reinstall it and it said that "older version of QuickTime cannot be removed.Contact technical suport" The program does not even open or work. I just want to remove it and install latest version...any suggestions?

similar post was right on this page
http://discussions.apple.com/thread.jspa?threadID=1431655&tstart=0

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Trying to install update and error message says older version of itunes cannot be removed

trying to install update and error message says older version cannot be removed

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I cannot install itunes as an old version of bonjour cannot be removed

I tried to upgrade to a new version of iTunes but it failed and i had problems with the bonjour software. I have no managed to uninstall everything except Bonjour. When i try and install iTunes, an error message appears saying an old version of Bonjour cannot be removed contact support.
There is a Bonjour folder in my C/Programme Files folder and is also listed in the control panel but i cannot remove it as it is looking for bonjour.msi file?
How do i get past this?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Older quicktime cannot be removed, technical support?

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